Executive Assistant [CLOSED]

Click here to watch a video by Boris from Theia Health:

Theia Health powers health businesses with real-time biodata insights. Clients work with them because Theia Health provides a new revenue stream, better client outcomes, and simplified access to cutting-edge technology that is otherwise hard to obtain.

Since its inception in January 2023, Theia Health has achieved significant success by forming partnerships with over 845+ healthcare businesses. They are experiencing remarkable growth, with a month-on-month increase of 42% in expanding their partnerships. Theia Health's mission is to end metabolic disease globally.

The team at Theia Health consists of two co-founders. With a remote-first approach, the CEO splits their time between Toronto and warmer destinations, while the CTO is based in Silicon Valley, California. Despite the geographical distance, their collaboration works due to the excellent communication cadence between the team members.

At Theia Health, these are their values:

🏆 Team not family - Theia Health believes that winning teams are crafted, while family is not.

💡 Honesty opens growth - Unity and progress at Theia Health come from openness and reflection. They say the hard things without judgement, but they say and process them.

🚀 Simplicity scales - Theia Health understands that complexity only creates problems and stunts growth, whereas simplicity solves problems and opens infinite growth.

🔍 Transparency - At Theia Health, there are no secrets. If they trust and are aligned, then they will work towards a resolution.

🙌 Instantly admit mistakes and learn - Theia Health recognizes that innovation and creativity often lead to mistakes. When they happen, they bring them up immediately and execute in a different direction (if applicable).

📚 Market education is imperative - Theia Health is always at the forefront, gathering new data and industry knowledge.

⏰ Async is default, meetings are special - Theia Health prioritizes deep work and documentation. If a meeting is necessary, it starts with an agenda/purpose and ends with action items.

Summarizing the work atmosphere and experiences at Theia Health, team members describe it as a fast-paced environment where they break barriers and embrace healthy competition. It is an exhilarating, challenging, and incredibly fun journey that fosters personal growth.

Join Theia Health to be part of a cutting-edge team that is revolutionizing the health industry with biodata tracking, offering exciting growth opportunities, and making a positive impact on global health!

Theia Health is seeking an Executive Assistant to join their team. As an Executive Assistant, you will play a critical role in supporting the CEO, freeing up their time to focus on high-leverage tasks such as sales, fundraising, and product development. This is a dynamic and adaptive position that requires problem-solving skills and the ability to anticipate needs. From managing inboxes setting up partner accounts to providing customer support, you will be involved in a wide range of operational tasks. Additionally, you will be responsible for identifying opportunities for automation using AI tools, ensuring efficient workflows.

Responsibilities for this role include:

📞 Answering customer support tickets and providing timely assistance (#1 most important activity - most of the time will be spent here)

📧 Managing and organizing CEO and CTO inboxes.

🤝 Assigning tasks and following up on important communications.

🤖 Identifying opportunities for automation and implementing AI tools.

📚 Creating FAQ articles and knowledge base resources.

🔍 Finding opportunities to automate and streamline workflows.

The onboarding process at Theia Health is designed to be adaptive and hands-on with lots of education and training in the beginning. You will have the opportunity to dive into the role, taking ownership of tasks and finding solutions independently after the CEO is confident in your understanding of the business, how to speak with customers and the whole Theia ecosystem. There is an emphasis on learning the job quickly and becoming familiar with the company's operations.

This is a full-time role where the working hours are always-on. To change the world it's necessary to work smart, hard, and for a long period of time, even after regular “business hours”. The founders work every waking second of every day and expect everyone else to do the same - not because they are forced to but because they want to.

To excel in this role, you need:

• 3+ years of proven experience in managing inboxes
• 2+ years of strong calendar organization skills
• 3+ years of experience in CRM management
• 3+ years of experience in customer service
• Extreme personal accountability.
• Insane need to perform at an extremely high level
• Proactivity & willingness to find ways to add value and buy time back for the team.
• Self-confidence
• You thrive working in a fast-paced and energetic work environment

Brownie points for:

• Experience in ActiveCampaign
• Familiarity with project management software, particularly ClickUp
• Email management skills, preferably with experience using Superhuman (a huge bonus)
• Communication software expertise, including knowledge of Loom (a huge bonus)
• Previous experience with high-growth companies.
• Familiarity with the dynamics of Silicon Valley VC-backed companies.

What’s in it for you?

• $1900-$2100* per month
• Full-time position with the flexibility of remote work.
• Opportunity for growth within the company - high growth means lots of new initiatives constantly
• Possibility to explore other areas of interest and skills, such as sales or customer experience, based on individual strengths and career aspirations.
• Learn 10x more per month than spending years in other companies

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.

JobRack has been contracted by Theia Health to support them in their hiring process on their behalf.

As part of this, the JobRack team has gained a full understanding of the needs of Theia Health and will review, filter, screen and test candidates in line with this.

Candidates that best meet the needs of Theia Health will be submitted as part of a final shortlist. Feedback will be provided throughout the process.

At the request of Theiahealth applications for this position must be submitted through JobRack and direct contact with the employer is not desired. If you have any questions, please contact JobRack at brani@jobrack.eu

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video explaining why you are excited about the opportunity to work with Theia Health and highlighting what makes you the perfect candidate for this role
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add brani@jobrack.eu to your email address book.

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