Operations Assistant [CLOSED]

Do you love travel? Are you an experienced operations assistant or travel operations manager looking for a new level for your career?

Leatherback Travel might be a fit.

Adventure travel isn’t just a fun industry to work in - it is also exploding in growth and one of the most exciting places to be.

Leatherback Travel is an Australian group of fast-growing adventure travel brands. It is made up of Patch Adventures - running since 2019 - Magnificent Rail, Camino Women and Fencox Travel.

Our goal is to create the best journeys that travellers will ever go on and deliver the most memorable adventures in our customers’ lives. As a team, we have decades of combined travel industry experience, and our customers love the trips we design. Our guests go to all sorts of unusual and unique places with great support and communication from Leatherback Travel's Customer Service Team.

The future for Leatherback Travel is huge. We are not just launching new brands; we are doing it with a purpose. We don't want to just take our customers to the best places… We want to build and create new experiences to share with the world. Our goal is to build walking trails, hiking lodges (why not?) and create completely new travel routes in places that are unexplored and unappreciated.

Our team works remotely and right now consists of around twenty people, who are all excited about their work. We are passionate about delivering world-class experiences and delivering the absolute best trips. We have the best marketing, and give people the best customer service.

Right now, our company is achieving success and receiving many booking enquiries, which is why we are looking for our next Operations Assistant.

Because of you, our trips will run like clockwork and be amazing experiences for our Guests.

Within this role, you will:

• Efficiently process customer payments within our internal system
• Assist in the updating and maintenance of our internal systems and platforms
• Liaise with suppliers to manage ad hoc changes to trips and confirm answers to questions
• Review the validity of guests' information, including passports, visas, and insurance details.
• Input guest information accurately into our internal systems to maintain up-to-date records.
• Organise and maintain guest information databases with high attention to detail.
• Organise and send relevant client information to our suppliers to ensure perfect trips.
• Participate in regular team meetings to discuss updates, share feedback, and brainstorm solutions to challenges.

Once you join our team, full-time training will last for a month and it will consist of training sessions for 1-2 hours each day and self-guided SOP reviews. However, from very early on, you will also be contributing real work to the team and adding value, starting with simple tasks and growing in difficulty. The company will provide you with a monthly budget of $50 per month ($600 per year) to spend on online courses related to your role

In order to excel in this role, you need to have:

• Experience in some operational roles and tasks, e.g. customer support, administration, EA/VA/Ops Assistant, or similar.
• Excellent attention to detail
• Ability to follow through with procedures and instructions
• Highly diligent work attitude and ability to manage a list of to-do's and prioritise
• workflow
• Strong ability to learn new software systems; you are tech-savvy
• Ability to handle data entry and double check information
• Ability to maintain consistent focus

Bonus points for:

You have travel industry experience, especially in a back office function.

When applying for this position, you will be required to write a cover letter. Please make sure you write a detailed cover letter addressing the criteria and explaining why you think you're the right fit for the role. We do read every letter, so if you’re interested, this is a great way to stand out.

What's in it for you?

• $1300* USD per month
• Full-time and fully remote role ~ 40h per week Monday through Friday
• Flexible working hours with availability to start at 6 AM EET
• Long-term and stable opportunity to work with a fast-growing company and a
• supportive team
• Monthly training budget of $600 per year
• Annual travel credits to use on travel with the company
• One free trip per year (up to $4,200 AUD in value, flights not included)
• Four weeks of paid holidays per year (ie 33 days)
• Uncapped potential to grow in the role and increase in salary, depending on the performance
• The opportunities are endless to build the dream role for you. Those with the aptitude and desire will have the ability to grow into management or senior IC (individual contributor) positions.
• Candidates who are enthusiastic to grow will receive support to develop themselves. In addition to our training budget, those who wish to do so can learn new tools and systems and become advanced users of platforms such as Airtable.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out. Also, make sure you write a detailed cover letter addressing the requirements and the criteria for this position.

If you apply, we will respond promptly and keep you updated throughout the process.

Please expect the hiring process to include:

1 - Filling in the application form once you click "Apply"

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role