About the company
United Call Centers, established in 1999, is a renowned international call center company. With a strong sales focus, we provide multilingual contact center services in over 40 countries and support 50 languages, accommodating various dialects as well. Join our dynamic team and contribute to delivering exceptional customer experiences!
About the role
United Call Centers is proud to offer diverse projects encompassing both inbound and outbound customer service. Depending on the project you join, you would have the below responsibilities.
1. Inbound Tasks:
- Customer Complaints: Effectively manage and address customer complaints to ensure satisfaction.
- Order Processing: Process customer orders accurately and efficiently.
- Troubleshooting: Identify and resolve issues raised by customers, ensuring a positive resolution.
- Information Provision: Provide customers with relevant and accurate information in a timely manner.
2. Outbound Activities:
- Case Resolution: Proactively engage in resolving cases and issues, ensuring customer satisfaction.
- Consumer Surveys: Conduct surveys to gather valuable feedback and insights for continuous improvement.
- Proactive Communication: Engage in outbound communication to enhance customer relationships and address potential issues before they arise.
- Lead Generation: Actively participate in lead generation efforts, identifying and qualifying potential leads to support sales initiatives. Utilize effective communication and persuasion skills to promote products or services.
You are the ideal candidate and future colleague if you:
- Speak English fluently and/or possess proficiency in at least one of the following languages:
- Have a minimum of 1 year of experience in consumer engagement services or a call center environment.
- Demonstrate impeccable written and spoken communication skills.
- Exhibit strong analytical and problem-solving abilities with great attention to detail.
- Are proficient in using Microsoft Office Suite and online applications, showcasing technology acumen.
- Work effectively both in a team and independently.
- Seek a stable, long-term job with excellent developmental opportunities.
What's in it for you?
- Competitive hourly payment (depending on language skills), paid monthly through an online payment platform.
- Remote work flexibility.
- A welcoming and supportive work environment.
- Excellent developmental opportunities within the company.
How to apply?
Upon application, please submit your English CV and clearly indicate the languages you speak, along with your proficiency level.