Short Term Rental Property Specialist

About the company

Midtown Stays manages a portfolio of over 85 short-term rental properties across the USA that are rented on a nightly basis. Since November of 2015 we have successfully accommodated over 35,000 guests with excellent reviews and are quickly expanding nationwide and across borders as we manage other owners’ properties 100% virtually just like our own. 

OUR COMPANY CULTURE

We are a fun, young company growing quickly.  Our Core values are honesty, optimism, teamwork, and continuous self-improvement. Our team is spread out over the USA, Philippines, Mexico, Eastern Europe, and South America so each member is self driven and empowered to handle their own responsibilities without being micromanaged.

OUR COMPANY CORE VALUES:

1. Positive Guest Experiences, Always
2. Honesty
3. Teamwork
4. Continuous Improvement
5. Accountability

About the role

As an Online Property Specialist, you will play a crucial role in managing and optimizing property listings across all of these various online platforms, ensuring accurate and compelling descriptions, high-quality images, and ensuring that all properties consistenly stay up-to-date in their online presence.

Renting short-term rentals requires a lot of attention to detail. Every listing site (like Airbnb, VRBO, and Booking.com for example) has its own set of policies, rules, amenities, and ways of interacting.

While not required, experience in the short-term rental industry will be a plus. Meticulous attention to detail and excellent communication skills will be invaluable in driving bookings and ensuring exceptional guest and partner satisfaction.

MAIN RESPONSIBILITIES:

• Assisting in acquiring and reviewing all property information for properties we will manage.
• Create, update, and maintain property listings on multiple online platforms, such as Airbnb, VRBO, and Booking.com.
• Write compelling descriptions (Using our AI tools) that highlight the unique features, amenities, and location of each property.
• Ensure accurate and up-to-date information on property availability, rates, and policies.
• Optimize listings to improve visibility, search rankings, and conversion rates.
• Collaborate with property owners to gather accurate and comprehensive information about the amenities offered.
• Regularly update amenities to reflect any additions, modifications, or enhancements to the property amenities.
• Monitor booking trends, holidays, special events, and local demand to assist our revenue managers.
• Analyze booking data, guest feedback to identify untapped opportunities and address potential challenges.

REQUIRED HOURS:

• 11:00 am - 7:30 pm CST (USA)
• Friday - Tuesday (five days a week)
• Please note that the shifts will change one hour once per year when the USA has daylight savings time
• Please note that Holidays are some of the busiest times for us in the hospitality industry - paid time off (if eligible) is not allowed during holidays

About you

QUALIFICATIONS:

• Prior experience with short-term rentals or vacation rentals and their online listings is preferred but not required.
• Ideal candidate will be someone that enjoys and excels working with software programs (we use many to help us manage our property portfolio)
• Ability to cleanly organize lots of minute details without getting overwhelemed
• Customer-centric mindset with a passion for helping make things easier for others
• Strong problem-solving and conflict-resolution skills
• Continuing education via Youtube channels, forums, and podcasts

What's in it for you?

COMPENSATION:

STARTING: $5.00 - $7.50 / Hour USD (negotiable based on experience)

• Paychecks are processed every other Wednesday to be deposited every other Friday
• If you are sick we hope you get better soon! However, it will be your responsibility to inform management that you will be off so we can make sure the shift gets covered
• Employment will be temporary for the first 90 days at which time we will do an assessment*
• If you meet all expectations after 90 days, we will continue with your contract. Re-assessment will be scheduled on your 6th month with us.

How to apply?

Please respond back to the job posting with the headline: "I will ensure our online property profiles are top-notch”
in your response please include the following:

1. Do you have experience working with short term rentals? (like Airbnb). If not please describe any experience you have working with online software programs and an overall  description of the experience and your specialties you think will help you excel as our new Property Specialist.
   1. Examples of software programs could be: Slack, Google suite, Project management tools, Notion Etc. 
2. How would you rate your English skills from 1 to 10? Our team meets regularly virtually via zoom, would you be comfortable meeting regularly via zoom video calls?
3. Have you worked from home before?
4. Describe how you might organize the details of a listing like this one here so that you have easy reference to the ammenities and rules that apply to the property?

We look forward to reading your responses.

Tim & The Midtown Stays Team