Patient Support & Admin Assistant

Hey there,

Welcome to Carrboro Family Vision!

We're all about providing top-notch eye care to our community. Led by our awesome optometrist, Matt Vizitham, we've got two branches in North Carolina, focused on delivering outstanding eye health services.

Right now, we're on the lookout for a team player to help out with some admin stuff - scheduling appointments, answering phones, and keeping patient records in check. We need someone who's detail-oriented, friendly on the phone, and genuinely cares about helping others.

We pride ourselves on creating a welcoming environment where every interaction matters - therefore, we are looking for someone who is experienced in customer support, excels at empathetic communication, and has a proven track record of resolving issues with a customer-centred approach. Your role will be very important in ensuring every patient feels listened to, cared for, and satisfied after every interaction.

If this sounds like you, keep reading for more information!

As the Patient Support & Admin Assistant you will ensure things run smoothly behind the scenes.

We emphasise the importance of not only providing exceptional service but also maintaining a balance between empathy and productivity! While empathy and compassionate communication are crucial in ensuring our patients feel heard and cared for, we also need to uphold efficiency and task completion to ensure smooth operations.

In this role, you'll play a vital part in striking this balance! ✅

In this role, you will:

📋 Verify patient insurance benefits

📅 Schedule appointments for 5 doctors

🛒 Order supplies for the office 🛒

📊 Pull data from software systems

📈 Build spreadsheets to analyse data

📞 Communicate with patients via text, email, and phone

⏰ Working hours: This is a full-time role, and you must be able to work until 2 PM Eastern Time.

Join our team and play a vital role in supporting our patients and office operations!

To excel in this role, you need to have:

✅ Excellent written and verbal communication in US English

✅ Empathy-driven approach

✅ Excellent attention to detail

✅ Team player mentality

✅ Proficiency with numbers and mathematics

✅ Demonstrated loyalty and long-term commitment

✅ Growth mindset - you need to be self-motivated and a quick learner

✅ Strong problem-solving skills

Brownie points for:

✅ Experience with medical records or in a doctor's practice/optician's office

✅ Proficiency in Spanish as a second language

✅ Basic marketing and social media experience

✅ Project management skills or experience in leading a team

We're looking for someone who's dependable, adaptable, and always ready to learn and grow. Loyalty and grit are key, along with open and honest communication. If this sounds like you, we’d love to hear from you!

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of $1600 - $1920*
• 🌴 Work remotely from anywhere in the world!
• 🌟 Bonuses after 1 year with the company
• 🌴 Paid Time Off

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Carrboro Family Vision to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Carrboro Family Vision’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Carrboro Family Vision, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at jasmina@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add jasmina@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq