👋 Are you someone who loves helping people with technical challenges?
If so, Referral Rock's clients and engineering team want to work with you.
Businesses using Referral Rock's software vary in size and technical expertise. They utilize the platform to run referral marketing programs (refer-a-friend programs) that connect to CRMs, marketing forms, and/or eCommerce stores.
Each customer is a little different, and they often need hands-on help to get everything working. That's where this role comes in.
If Referral Rock's sales and customer support team can’t solve a client’s technical issue, the Technical Support Specialist will be there to swoop in and save the day.
🤔 What is Referral Rock? Referral Rock is a B2B SaaS company that provides referral software to help businesses acquire new customers through word-of-mouth marketing (refer-a-friend, affiliate, partner marketing).
Referral Rock believes that:
🔸 Every business can benefit from a strong referral program, and they are on a mission to help companies maximize their potential through their comprehensive platform.
🔸 Great individual contributors (that come together with others to collaborate on strategy) with systems and processes built around them are key to a business like Referral Rock. They are more interested in doing great work together vs building a 100+ person company.
🔸 They care deeply about metrics, product event data, and automation to give their team superpowers (data and feedback-driven).
🔸 Done is better than perfect + everything and everyone is a work in progress.
💪 Referral Rock operates with an ambitious and composed approach, valuing both growth and work-life balance. They prioritize the well-being of their team members and understand that quality outcomes require time, patience, and a relaxed mindset. With a long-term perspective, they strive for sustainable success.
⏰ Referral Rock's team works remotely from diverse locations while ensuring synchronous collaboration during EST business hours. Referral Rock's 20-person team is 100% remote, ambitious, calm + never had a layoff. They embrace focused and asynchronous work methods, recognizing the value of minimizing meetings. Communication primarily takes place through platforms like Slack, Async Videos, and Asana.
🤝 Referral Rock's Sales, Product, and Customer Service teams operate cohesively, working together towards a common objective of ensuring customer success. The company fosters an exceptional culture and maintains strong team alignment, making it a rewarding organization to be a part of.
💥 Joining Referral Rock offers the exciting aspects of a startup, including opportunities for growth and making a significant impact, while avoiding the downsides often associated with such ventures.
The company's customers consist of businesses that are tech-enabled but may not possess advanced technical knowledge. To get a bigger picture, you can see the services provided to customers here: Customer Services (Phase 2 of the Onboarding process).
Currently, different individuals handle the responsibilities mentioned below, but the company is seeking a dedicated Technical Support Specialist to take ownership of these tasks.
In this role, you will:
The onboarding process includes a standard 2-3 week training, complemented by personalized mentorship and coaching. While the company expects you to have a strong technical aptitude, they are ready to provide the necessary guidance to help you quickly scale and excel in your role. During the initial weeks, you will shadow inbound support tickets and integration requests, gaining valuable hands-on experience. You will also have the opportunity to work on projects that involve setting up diverse integrations, enabling you to learn the systems and processes.
This is a full-time position with working hours aligned with the EST time zone (6-hour overlap), but there is room for flexibility as long as 70% of your working hour overlap with EST.
To excel in this role, you need:
Brownie points for:
🧐Are you the right fit for this role?
At your core, you enjoy solving problems, and on top of that, people have described you as a:
What’s in it for you?
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.
JobRack has been contracted by Referral Rock to support them in their hiring process on their behalf.
As part of this, the JobRack team has gained a full understanding of the needs of Referral Rock and will review, filter, screen and test candidates in line with this.
Candidates that best meet the needs of the employer will be submitted as part of a final shortlist. Feedback will be provided throughout the process.
At the request of Referral Rock applications for this position must be submitted through JobRack and direct contact with the employer is not desired. If you have any questions, please contact JobRack at firstname.lastname@example.org
The hiring process for this position will include the following steps:
In case you are applying for a full-time role: Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.
– Only candidates from Eastern Europe are eligible to apply –
To make sure you receive updates on your application please add email@example.com to your email address book. Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq
Referral Rock offers a better sharing experience for more word of mouth.View company profile