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Operations Manager [CLOSED]

Full Time 2500.00 USD Type: Monthly

Click here to watch a video by the CEO of Untapped.

Untapped provides transformative business coaching programs for experts to Build, Grow & Scale with the A3 Method™️. Through business coaching and leadership training they have supported thousands across the globe to step to propel their businesses and expand their influence.

They run an open and powerful community of clients; their student results are phenomenal, and they are rapidly expanding into the European market.

Embedded at the core of Untapped is transformation. They are an online education company committed to equipping thought leaders and experts with the skills they need to grow their businesses and missions for the world.

It is an inspiring company to work in, as you will have a direct opportunity to impact and contribute to something bigger. They love to grow, and they are always finding new ways to learn, expand, upskill, and grow as individuals and as a company.

There is a tremendous sense of ownership and empowerment given to you at Untapped—the team will mentor and support you to work within your strengths and find your unique contribution to the company. They communicate openly and offer strong feedback loops to ensure everyone feels safe to express themselves.

Company's Recent Success and Future Vision

Untapped’s journey has been marked by impressive achievements. Expanding beyond the New Zealand/Australian market, the company has successfully entered the European arena.

Their community of emerging thought leaders has grown to encompass over 5500 members, each contributing to undeniable success stories.

The company's vision for the future is even more ambitious. Untapped is on track to become the premier community for online experts seeking to propel their businesses and extend their influence across the globe. With a widespread reach, the company is set to continue its legacy of fostering impactful growth.

The Untapped team is composed of passionate professionals distributed across various locations. From the picturesque streets of Lisbon, Portugal, to the dynamic cityscape of Belgrade, Serbia, and the countryside of Tbilisi, Georgia, the team's diversity is matched only by their dedication to driving humanity's evolution.

Voices from Those Who Know Untapped Best

Testimonial from Megan Diment - Untapped Team Member - Head of Operations

"To be part of the Untapped Team is to realise a dream beyond measure. Working with Untapped is not just a job; it's a vocation. The mission's magnitude and the tangible results it generates are awe-inspiring.

The team's support, camaraderie, and authenticity create an environment where being one's true self is not only accepted but expected. This dynamic setting encourages innovation and fosters sustainable global impact."

Testimonial from Senka Radovic - Untapped Team Member - Executive Assistant & Community Coordinator

"Throughout my tenure at Untapped, I've consistently found inspiration and support. The collaborative spirit, openness to fresh perspectives, and cohesive teamwork during remote interactions are truly exceptional. Briony's unwavering guidance in uncertain times speaks volumes about the genuine unity present in this environment. This empowering atmosphere fuels my desire to contribute and extend my support."

Testimonial from Sarah Gurnsey - Untapped Team Member - Social Media Manager

"Untapped has been the pinnacle of my career journey. Briony & Dalaney curate an environment that nurtures skill refinement, personal growth, and radical responsibility.

They act as more than leaders; they are tireless advocates, constantly propelling their global team forward and seeking avenues for individual expansion. It's a privilege to work within such an encouraging and trusting space."

Untapped offers more than just employment; it presents an opportunity for personal and societal growth, authentic connections, and transformative impact. Joining Untapped means embarking on a journey of self-elevation and global change.

As the Operations Manager for the online education company, you will hold a pivotal position overseeing and enhancing day-to-day operations. Managing a proficient team of 4 professionals, their responsibility is to ensure the seamless execution of operations, meeting the company's objectives and delivering an optimal educational experience to learners.


🧾 Team Management: Oversee day-to-day operations, lead a team, and ensure smooth coordination.

📦 Project Management: Plan and spearhead projects, get the team in action to meet and maintain deadlines.

📑 SOP Maintenance & Creation: Uphold and create Standard Operating Procedures for effective processes.

💼 Team Planning & Communications: Strategically plan and coordinate team activities for optimum performance.

📊 Reviews & Resource Management: Conduct reviews, deliver team feedback, and manage resources efficiently.

Working Hours ⏰: Full-time.

Your contribution will be instrumental in achieving the company’s operational goals and maintaining the high standards they set for educational excellence. Join their team in this dynamic role, where you'll play a key part in the success of their online education initiatives.

To excel in this role, you need to have:

2-3 years of Project Management & Operational Experience: Ideally within a service-based business.

Strong Time Management Skills: Ability to meet deadlines, prioritise tasks, and ensure effective resource allocation to maximise productivity.

Proficiency in Project Management Tools: Adept at utilising project management tools and automation.

Technology-Focused: Demonstrated proficiency with technology, particularly in the context of project management.

Data Analysis Proficiency: Capable of evaluating processes, identifying inefficiencies, and making data-driven decisions to enhance operational effectiveness.

As the Ideal Candidate, you should be:

Be Highly Organised: Exhibit a high level of organisational skills.

Be Detail-Oriented: To minimise errors, upgrade systems, and manage quality control.

Possess Exceptional Communication Skills: Effectively manage a team, convey clear instructions, actively listen to feedback, and communicate with other departments or stakeholders for seamless collaboration.

Demonstrate Strong Leadership Skills: Motivate the team, provide clear direction, inspire confidence, delegate tasks effectively, and foster a positive work environment.

Excel in Problem-Solving: Think critically, analyse problems, and implement effective solutions.

Thrive in a Fast-Paced Environment: Adapt to changing circumstances, collaborate efficiently to find quick solutions, and make informed decisions on the fly.

Brownie Points for:

✅ Knowledge of the Online Education/Coaching industry.

What’s in it for you?

  • 💰 Competitive Salary: Earn a monthly salary of $2500*
  • Collaborative and inclusive work environment.
  • 🌴 Global Work Flexibility: Work remotely from anywhere in the world.
  • 🌟 Opportunities for professional development, growth, and leadership expansion.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Untapped to help them find their new team member.

The hiring process for this position will include the following steps:

  1. Completing the application form on JobRack.
  2. Recording a short video introduction of yourself.
  3. If shortlisted, completing test tasks.
  4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the {{employer}}’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Untapped applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: martin@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

To make sure you receive updates on your application please add martin@jobrack.eu to your email address book.

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Untapped Limited

Untapped provides coaching, transformational events and workshops, with a focus on helping people discover their unique gifts, and unlock their pot...

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