Operations Lead

Hey there!

This is the team at MB Law Firm Consulting. Before diving into the specifics of our job opportunity, let’s give you a bit of background about who we are and what we stand for.

At MB Law Firm Consulting, we aim to elevate small to medium-sized law firms to their peak performance. With over twenty years of expertise in partnering with legal professionals across various sizes and types, we've faced every challenge in the legal industry. We’re all about improving our client’s firms through strategic planning, succession planning, advisory, and improving operations. As part of this, there is always a component of removing the operational hassles that distract from legal work, ensuring that law firms run as smoothly and efficiently as possible.

Our focus is on our client's success. We specialise in optimising each law firm's operations, which not only recovers valuable billable hours but also paves the way for substantial growth. From specialised consulting for unique projects and transitions to crafting long-term strategic and operational strategies, we're dedicated to propelling law firms forward! We truly partner with our clients and care deeply for this success.

Ready to make an impact in the legal world? Join us at MB Law Firm Consulting, where you can work alongside industry professionals, contribute to meaningful initiatives, and escalate your career to new heights. Let’s transform lawyers into super lawyers!

As an Operations Lead, your main responsibility will be to develop operational processes and systems to ensure high efficiency and client satisfaction. You'll play a crucial role in supporting our internal team, monitoring timelines, creating reports, and ensuring tasks are completed on schedule. You will also provide operations, technology, and workflow services to our clients on a project basis. You will be our operations, workflow, and technology guru.

Key responsibilities:

🧾 Assisting project leaders in creating timelines, schedules, workflows, and automations.

📦 Documenting and maintaining weekly meeting minutes and managing the team EOS Board.

📑 Coordinating project logistics and communicating with team members, clients, and stakeholders as required.

💼 Monitoring internal and client project progress and ensuring key milestones are achieved.

📊 Acting as the company's “data steward” by organising and managing company and client project files and documentation electronically.

🗓️ Tracking and distributing initial client surveys, assessments, and other requested correspondence.

🧾 Compiling and tracking client reports.

📦 Conducting research and analysis as necessary.

📑 Acting as the administrator for tracking tools and systems such as Google Drive Management and Monday.com Work Management and CRM.

💼 Managing and troubleshooting the company's technology stack.

📊 Providing recommendations and implementing new and improved processes.

🗓️ Assisting and overseeing operational and technology-based client projects and joining client meetings when needed, as well as adding projects to project management tools on CEO’s behalf.

Working Hours ⏰: Full-time role.Your core operating hours will be 8 AM to 5 PM EST, with 1-hour unpaid lunch. The ideal candidate should be flexible to accommodate occasional changes for client meetings. .

To excel in this role, you need to have:

✅ A minimum of 3 years experience in project support or business operations.

✅ An Associate's or Bachelor's degree. Project Management certifications are preferred.

✅ Strong proficiency in technology and workflow management.

✅ Competence in utilising project management software.

As the Ideal Candidate, you should be:

✅ Organised and detail-oriented.

✅ Skilled at solving problems methodically.

✅ Strong in technology and love technology and systems.

✅ Committed to delivering excellent service to clients.

✅ A clear and effective communicator.

✅ Professional and approachable.

✅ Flexible and adaptable to changing priorities.

✅ Process focused.

Brownie Points for:

✅ Previous experience in a law firm setting.

✅ Background in professional services and customer service.

✅ Familiarity with Monday.com.

✅ Strong numerical aptitude.

✅ Advanced skills in Excel and database management.

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of $1,800-$2,200.*
• 🌴 Global Work Flexibility: Work remotely from anywhere in the world.
• 🌟 Opportunities for Growth.
• 🌴 PTO: Receive 11 days of paid holidays per year, plus a paid week off between Christmas and New Year (number of days depends on when holidays fall), and one week (5 days) of paid vacation to start.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with MB Law Firm Consulting LLC to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the MB Law Firm Consulting LLC’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of MB Law Firm Consulting LLC applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: esther@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

To make sure you receive updates on your application please add esther@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq