Operations Manager [CLOSED]

Sell More Mattresses Marketing is a dynamic and innovative digital marketing company specializing in supporting retail brick and mortar Mattress and Furniture stores. The company provides Facebook and Instagram lead generation services through paid advertising, as well as appointment and sales strategy support. Customers choose to work with Sell More Mattresses Marketing because they consistently deliver cost-effective services that yield impressive results, with most clients experiencing a 4-10x return on their investment.

Over the past few years, the company has achieved significant success. Revenue and client roster size have both doubled, with 160 clients currently benefiting from their services. In 2022, Sell More Mattresses Marketing maintained an outstanding average retention rate of 93%. Their growth trajectory has propelled them from a small agency with 15 clients to servicing clients across multiple retail franchises and independent dealers. Furthermore, they have recently expanded into adjacent verticals, further diversifying their portfolio.

The company founders, James and Jack, play integral roles in driving the company forward. James, located in California, primarily handles sales, while Jack, based in New Jersey, focuses on service development and operations.

Working at Sell More Mattresses Marketing offers an engaging and supportive environment. The company culture centres around hard work and achieving results for clients. However, they do not endorse the notion of "hustle culture." The team enjoys a friendly atmosphere, where open communication and honest feedback are encouraged. Sell More Mattresses Marketing prioritizes work-life balance and values the well-being of their employees.

Here is what their remote workers had to say about the company:

Here at Sell More Mattresses, our culture is professional and hardworking but friendly at the same time. I feel honoured to have a chance to work with a group of fun and smart people. The company always acknowledges good work.

Working with you guys is so easy. I didn’t feel left behind when I started. I had a team to help me whenever I needed it. Everyone is so easy to approach and friendly. I’ve learned to be transparent with any errors and mistakes because, at the end of the day, we are the ones who’ll help each other. Great teamwork!

Sell More Mattresses is an amazing company that genuinely cares about the success and experience of their clients. Being able to be a part of making a difference in people's lives and business is so fulfilling, especially with a company that is so passionate about what they do as Jack and James are! Like every job, you'll have days that are stressful and can be overwhelming, but having an entire team behind you to help you out when needed and help you laugh through it is an absolute game changer! Sell More Mattresses is a great work environment, with great people and a wonderful client base!

Working with Sell More Mattresses definitely keeps you on your toes and every day is something different!

Sell More Mattresses is so much more than just a marketing agency, they genuinely care about our clients seeing success in their business and feeling confident. Jack and James are always empowering us to ask more questions and dig a little deeper to see how we can really help with the client's issues or concerns.

Sell More Mattresses has an unmatched passion for helping clients succeed. Our team is truly invested in helping clients grow their business, and are willing to offer their advice whenever needed. I've worked with Sell More Mattresses for over two years now, and their exponential growth shows that they are committed to helping as many business owners as they can. They are also very dedicated to helping their team have the tools and knowledge needed to assist and advocate for their clients.

Internally, the team is amazing to work with. We're a bunch of goofballs that like to make the day as fun as possible while we deliver amazing results for the clients. Each of the team members is loyal and hardworking and is always very supportive of one another. The clients are always so friendly and excited to start working with us, and it makes the job very rewarding to participate in.

Sell More Mattresses Marketing is currently seeking an experienced Operations Manager to join their team. The new hire will have a hands-on approach to day-to-day management, working closely with various teams within the company.

Responsibilities include:

💼 Managing day-to-day operations, including communication with the Client Success and Media Buying teams.

💼 Leading and facilitating regular team meetings and managing communication via Slack.

💼 Overseeing the Lead Generation Media Buying team to ensure they meet targets and deliver exceptional results.

💼 Interfacing with the Client Success team to address client inquiries, creating SOPs, FAQ sheets, and managing client traffic.

💼 Analyzing client campaign reports and making strategic recommendations, delegating tasks to media buyers for campaign changes.

💼 Assigning and managing tasks for new client onboarding using Asana.

💼 Ensuring quality assurance of campaign and CRM builds.

💼 Assisting the Client Success Team with ad account appeals and reviews.

💼 Reviewing client health in Monday.com with the Client Success Team and providing strategic recommendations.

💼 Reporting to the Leadership Team weekly on client status and account health.

💼 Producing End of Week (EOW) reports.

During the first few weeks in the role, you will attend team meetings, study SOPs, services, and onboarding processes, and engage in one-on-one sessions with the Client Success and Fulfillment teams. These interactions will build rapport, provide insights into daily processes, and foster a seamless integration within the team.

The Operations Manager will work from 7 AM to 3 PM EST, ensuring at least four hours of overlap with the US Eastern Timezone. This will allow for effective collaboration with the team and clients.

To excel in this role, you need to have:

🎯 2-5 years of experience in similar operational or managerial roles.

🎯 Proven experience in customer support/success and project management.

🎯 Proficiency in Asana, Slack, and Monday.com.

🎯 Exceptional communication and leadership skills.

🎯 The ability to make educated decisions based on data and client requests.

🎯 Excellent problem-solving and strategic thinking abilities.

🎯 Incredibly strong English speaking and writing skills.

🎯 Knowledge of Facebook Ads and GoHighLevel is preferred.

Brownie points for experience working for a digital marketing agency.

In addition to mandatory skills and experience, strong communication skills and the ability to take ownership of the responsibilities associated with the role are crucial traits. You should have the ability to both receive and give feedback graciously from the leadership team, as well as the Client Success and Media Buying teams.

Sell More Mattresses Marketing prides itself on maintaining a friendly team environment, so a sense of humour will go a long way! Furthermore, the ability to remain calm in the face of challenges and demonstrate strong problem-solving skills to create effective solutions is a vital aspect of this managerial role.

What’s in it for you?

🌟 Competitive salary range of $2000 - $3500 per month, commensurate with experience and qualifications.

🌟 Fully remote position, providing flexibility and the opportunity to work from anywhere.

🌟 Enjoy US holidays off, allowing for a healthy work-life balance.

🌟 Bonuses available based on individual and company performance.

Sell More Mattresses Marketing recognizes the potential for growth within the Operations Manager role. As the company continues to expand, there may be future opportunities for the Operations Manager to evolve into a Chief Operating Officer (COO) position. This role would involve handling larger business development operations and working closely with the founders and leadership team, offering exciting prospects for career advancement and taking on increased responsibilities.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.

JobRack has been contracted by Sell More Mattresses Marketing to support them in their hiring process on their behalf.

As part of this, the JobRack team has gained a full understanding of the needs of the company and will review, filter, screen and test candidates in line with this.

Candidates that best meet the needs of the employer will be submitted as part of a final shortlist. Feedback will be provided throughout the process.

At the request of Sell More Mattresses Marketing, applications for this position must be submitted through JobRack and direct contact with the employer is not desired. If you have any questions, please contact JobRack at john@jobrack.eu

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

In case you are applying for a full-time role: Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

– Only candidates from Eastern Europe are eligible to apply –

To make sure you receive updates on your application please add john@jobrack.eu to your email address book. Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq