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Customer Success Specialist

Full Time 1280.00 - 1600.00 USD Type: Monthly

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There’s a lot of detail below for you to read, if you don’t like detail then no worries, you’re not for us!

Click here to watch the video from Noel, the CEO of JobRack:

JobRack helps business owners from all over the world hire quality remote team members from Eastern Europe.

Our clients work with us for three key reasons:

1. We give them access to the high-quality talent they couldn't find themselves

2. We give them the help and support to hire successfully

3. Because they trust and relate to Noel, our CEO, as a business owner and entrepreneur.

Over the last few years we’ve grown massively, here are a few of our achievements and there are lots more to come:

  • Over 1,000 people from Eastern Europe successfully placed into great jobs with employers from all over the world.
  • Launched a Done With You Hiring Service with immediate success and 5 x our revenue within 5 months.
  • Helped hundreds of businesses grow by hiring great team members with many of them returning to hire again and again.

⇢ Noel (Owner/CEO)

⇢ Noemi (Operations Manager),

⇢ Ilma (DIY - Hiring Success Manager)

⇢ Vanja (Business Development Manager)

⇢ Ajsa & Doris (Operations Assistants)

⇢ Andjelija (DWY Hiring Success Manager)

⇢ Slobodanka (Recruitment Manager)

⇢ Amra, John and Stefan (Recruiters)

⇢ Nikola, Jasmina, Jovana, Olivera (Recruitment Assistants)

We are making big changes in the remote work world, and we do our best to make both the hiring and job-hunting experience more enjoyable every day.

Here’s some of us on our team retreat in Split, we’ve tripled in size this year alone and are still growing!

We are a close-knit, fun and friendly team, and being helpful and friendly to customers and teammates is core to everything we do.

Our values are:

🟢We have clarity - we know where we are going and what’s expected of us

🟢We work with focused speed

🟢We are positive and professional

🟢We wow our customers/clients

🟢We constantly improve

🟢Above all we are… helpful and friendly

We are growing rapidly and because of that, we are looking to add a Customer Success Specialist to ensure our Done With You clients get incredible service by being their primary point of contact. You will be energetic, outgoing, and professional, and you’ll get excited about the idea of helping business owners grow their businesses and free up their time by helping them hire great team members.

You will be the face of our client delivery by engaging with customers, managing the onboarding of our high-touch recruitment services, and providing updates to customers by email, videos, and regular Zoom calls.

More specifically, within this role, you will:

  • Lead client onboarding calls using our clear and effective methodologies, explain our process, and our expectations, and show them how we are going to get them great results
  • Maintain great client contact and constantly look for ways to improve the client communication process
  • Accurately and promptly review, consolidate, and transfer our team’s suggestions and recommendations to DWY clients
  • Maintain proactive contact with clients to ensure they remain fully engaged in the hiring process to help us help them to succeed
  • Liaise with the recruitment and operations team about the status of client roles to be able to effectively keep the clients up to date
  • Build rapport with the clients and ensure great communication whilst also ensuring the Recruitment / Operations teams have all the necessary information to produce excellent work
  • Identify ways to improve customer engagement encouraging referrals and repeat business
  • Help us make sure we improve every day
  • Work with the Hiring Success Manager, the Operations Manager and the CEO and interact with the wider JobRack team, including recruiters, recruitment assistants, and job post creators.

You'll be supporting our growth helping ensure we can wow our customers with the best onboarding calls and best client communications of any service they've ever experienced.

In your first few weeks at JobRack, you will have the opportunity to learn how we operate our business, shadow the current team on client calls and build confidence to take on client calls yourself.

We'll give you a LOT of support, but we know you'll be itching to get going yourself pretty quickly! You'll be expected to bring your natural energy, enthusiasm and professional approach to client interactions from the start. If you can imagine yourself being as helpful and friendly as Noel is in the video at the top of this job post then you might be the right one for us.

We are looking for a professional with a can-do attitude and a reliable, trustworthy, and upbeat personality. You must be happy to talk to clients and capture the most important data carefully.

In order to excel in this role, you need to have:

  • Proven client/customer success experience including interacting with clients at a senior level
  • Customer Success and/or Account Management experience
  • Experience with Monday.com/Asana, or similar project management tools
  • Experience with G-Suite, Slack, and Zoom
  • Ability to actively listen to the client to make sure great relationships are built
  • Ability to keep the project management tool up to date with the client call information
  • Energetic, professional, and friendly attitude
  • Great written and spoken English
  • Client-oriented approach; you enjoy being helpful to clients
  • Results- and detail-oriented attitude to work

Brownie points for:

  • Experience with email automation
  • Recruitment experience

What’s in it for you?

  • $1280 - $1600* per month with significant room for growth
  • Full-time & fully remote position
  • Flexible working hours between 7 AM - 8 PM CET (8 hours) Monday to Friday
  • 20 days of paid time off per year + 5 days of paid sick leave per year
  • Learning and development time and budget
  • Team retreat / workation each year - fully paid for by the company
  • HUGE career opportunity with all the benefits that will bring - we are growing fast, and we'll be building a marketing function that you'll be a core part of and potentially leading a significant team as we grow
  • The possibility of working in a great, smart, and fun team in a company with huge growth potential, helping business owners all over the world to hire great Eastern European team members

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor (whilst committing to being a long-term member of our team).

As JobRack grows, so will you, enabling you to develop your leadership, management, skills and abilities.

When it comes to salary there are significant opportunities for growth there too. We always want to pay well and reward our staff through competitive salaries, bonuses/profit share and other meaningful perks and benefits.

As you help us succeed as a business you will be rewarded appropriately. We talk openly about salary and benefits making sure we focus on all the aspects that make our team happy and thrilled to be working at JobRack for the long term.

First I’ll let some of our team answer that:

“I’ve been working with Jobrack for almost a year and I could not be happier. Really love the flexibility and work-life balance that the job offers. Most importantly, it’s been an honour to work with and learn from Noel and the team. Flawless communication flow, unlimited guidance and freedom, and feeling valued and heard is something I wish everyone had a chance to experience in their career. I was happy enough to experience all these things with Noel and Jobrack and cannot thank him enough! Cheers to many more years of growing together in such a healthy working environment.”

“I've found with JobRack exactly what I would want from a job with which I want to build my career - work that has an actual purpose of helping others, constant support and encouragement on professional and personal development and a team that is committed to one mutual goal and is sharing a vision of creating something great! You know you're in the right place when Mondays go from dreadful to exciting and energy-boosting! :)” Ilma

After a long time, I feel like a valued worker. Working with the JobRack team makes me happy because they appreciate each effort and commitment. I had no idea I would find an employer like Noel. He is very supportive and does everything to have satisfied employees. That makes JobRack unique.”

“If you are looking for a company that will let you go as far as your ideas can take you, JobRack is the place for you. Not only will you be truly valued for your contributions, but you will be encouraged to grow, develop and excel at everything that you do. We hold each other accountable and communicate our thoughts and concerns openly. The work we do brings real value to our jobseekers & employees; because of this, I can only say I am incredibly happy to be a part of this team.” Doris

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

5 - Referencing - we’ll want to speak to at least one of your current or previous employers to hear the great things they’ll say about you

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq

Apply Now

JobRack

Awesome online job platform providing highly skilled, hard working Eastern European remote workers to companies all over the world.

View company profile

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