Customer Success Specialist [CLOSED]

Welcome to STRONGLIFTS! STRONGLIFTS is more than a fitness powerhouse; it's a dynamic workplace where passion converges with purpose. Founded in 2007 by Mehdi Hadim, a seasoned lifter, coach, and author, the company has reshaped the fitness industry with its commitment to simplicity and results-driven training.

At STRONGLIFTS, the ethos revolves around simplicity. The mission is to assist individuals in building strength and muscle efficiently, cutting through the complexity of fitness advice. With Mehdi's 25 years of lifting experience and 17 years of coaching, STRONGLIFTS has become a community dedicated to transforming lives.

💼 Why Work with STRONGLIFTS? 💼

1. Join a team driven by a passion for making a real impact. The work at STRONGLIFTS transcends fitness; it's about effecting positive change and empowering individuals on their health journeys.
2. Be part of a company that embraces innovation and continuous growth.
3. Experience the global recognition of being associated with the ""Stronglifts 5x5 workout."." Seminars have spanned the USA, UK, and Australia, showcasing the worldwide impact of the work.
4. Work in an environment that values simplicity in action. STRONGLIFTS cuts through the unnecessary to focus on what truly matters in fitness and the workplace.
5. Join a community that goes beyond fitness routines. Their belief is in transformation — both in the lives of the audience and in the careers of team members.

For those passionate about fitness, simplicity, and making a positive impact, STRONGLIFTS is the ideal workplace. Joining the team means contributing to something bigger every day, being part of a global movement, and experiencing personal and professional growth.

Testimonials of team member:

I've been with Stronglifts since 2015, nearly 10 years! Initially, I came on the team to bring the Android app design up to date (the first iteration of Google's Material Design). Over the years I've enjoyed the great creative control I've been given over our iOS and Android apps, and in the process I have accumulated a lot of knowledge and know-how.

Stronglifts is a tight knit team, which enables quick communication, feedback, and the ability to pivot whenever necessary. I feel everybody on the team has a voice and debates are constructive.

The most memorable feature that we launched and designed from the ground up was the Apple Watch app. In general however, I'm most proud of being able to maintain a consistent design language that is simple, effective, distinct from the competition, and follows each platform's design principles and interface guidelines.

The app industry today is almost completely different than what it was 10 years ago. With Stronglifts I've had front row access to seeing changes and trends shift in the industry, as well as direct access to user feedback. With that access comes a lot of accumulated knowledge and experience.

If I had to single out one takeaway, it would be learning that good design doesn't happen in a vacuum; it's a dynamic process in which you need to be adaptable.

-Adrian, UI Designer

I've been working at Stronglifts as an Android developer for almost 3 years now. What I like the most about this project is that we move at our own pace since we're self-sufficient, which allows for the quality of the code and stability of the app.

Also, the work organization is very straightforward, so once we define tasks we can work on them without interruptions and daily meetings, which I absolutely love - never had that approach before in any company I've worked for.

The team is great, both in terms of communication, friendliness and listening to everyone's input when planning features or changing existing things.

The biggest thing I learned here is how to look at the whole project at all times instead of working on some small part of the app, and not fully understanding the whole scope of the project.

-Ivan, Android Developer

As a Customer Success Specialist, the purpose is to ensure the utmost satisfaction of their app users and interactions with STRONGLIFTS. Your mission? Achieve a resounding happiness rating of +90% in Help Scout and uphold their stellar 4.9 rating in the app store. Your role is central to liberating valuable time for the founder, who has handled support until now, allowing them to concentrate on other essential tasks. They recognize that support can be elevated further – envision expanding their knowledge base, an opportunity yet to be seized due to time constraints.

Key responsibilities:

🧾 Address around 200 user emails and reviews weekly with efficiency and a customer-centric approach.

📦 Document and prioritise user issues, ensuring detailed escalation of severe cases for swift resolution.

📑 Provide users with effective solutions and diligently follow up until their issues are fully resolved.

💼 Analyse recurring emails to pinpoint common issues and propose impactful enhancements for the app. Keep a vigilant eye on metrics, gather user feedback, and contribute to iterative product improvements based on invaluable data insights.

📊 Maintain, refine, and expand their knowledge base, a cornerstone for user support excellence.

Working Hours ⏰: Full-time, with the flexibility to adapt to your schedule. Aim to respond to emails within 24 hours.

To excel in this role, you need to have:

✅ Prior experience in customer support for software products is a key asset for success in this role.

✅ Fluent in English, showcasing excellent written and verbal communication skills.

✅ Exhibit strong organisational skills – adept at tracking issues, gathering information, and detailed documentation with a commitment to follow-up.

✅ Demonstrate technical proficiency with a robust understanding of iOS, Android, app stores, and Google Play.

✅ Troubleshooting prowess — a keen ability to listen, triage, examine, diagnose, and apply effective tests or treatments to swiftly resolve issues.

As the Ideal Candidate, you should be:

✅ Empathetic and supportive.

✅ Adaptable communicator.

✅ Someone with an ownership mentality.

✅ Analytical and tech-savvy.

Brownie Points for:

✅ Experience lifting weights or familiarity with STRONGLIFTS would be highly advantageous.

✅ General knowledge about fitness is a welcome addition to your profile.

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of $2,000.*
• 🌴 Flexible working hours. Make your own schedule.
• 🌟 Opportunities for Growth.
• 🌴 PTO: 20-days paid time off.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with STRONGLIFTS to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the STRONGLIFTS’ needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of STRONGLIFTS applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: brani@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

To make sure you receive updates on your application please add brani@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq