Customer Success & Operations Manager - CareerNerds [CLOSED]

Click here to watch the video from Tom, the CEO of CareerNerds:

CareerNerds is a professional career coaching company that helps Executives and Managers make their next career move. They help professionals in the USA leverage personal branding and networking to find new jobs.

You can check out what their clients say about them in these videos:

1. https://www.youtube.com/watch?v=IMmdYFScuXA&ab_channel=CareerNerds
2. https://youtu.be/s_b3_uQPi0Y
3. https://youtu.be/OEdP19EAwns

They are expanding the CareerNerds team to hire more coaches, operations and salespeople since their business is growing.

They have 6 company values that they try to live by:

Excellence: They deliver excellence and top quality in everything they do.

Growth: They champion growth for their team, clients & company. They have a growth mindset

Motivation: They motivate & inspire others and themselves. They show what is possible, by doing the impossible.

Community: Everything they do is to help and support one another in the CareerNerds family.

Creativity: They love to innovate and create new things that work better.

Simplicity: They make things simple, easy and organized. They make the complex simple.

Their core team consists of:

→ Tom (Founder & CEO) - 20 years corporate experience in the USA and Europe. Started CareerNerds 3 years ago in Prague and grew it to 300+ clients, all of them are in the USA. He leads strategy, operations, business day by day and makes decisions regarding company future

→John and Scott (Networking coaches) - in the US: work with their US-based clients and help them on their Networking efforts; experienced Career Coaches

→Adrijana (LinkedIn coach and project coordinator) - in Montenegro: handles LinkedIn coaching with clients, plans and executes weekly projects.

→Joanna (Customer success coordinator) - in North Macedonia: Handles all client support, as well as daily and weekly operations and processes

→Aleks (LinkedIn marketing) - in Serbia: Aleks and her team handle a part of client support, by executing Lead Generation strategies.

CareerNerds team are looking for a Customer Success & Operations Manager to join them and help them provide a better service to their current and future clients.

This role consists of speaking to US-based clients and coaches, monitoring client progress, improving the coach/client relationship and managing internal projects.

You will cooperate closely with the rest of the team, and will report to Tom (Founder and Head Coach), while making sure that clients are happy, satisfied and making progress in the coaching program.

Key priorities of your role will include:

→ Communication skills: Email, LinkedIn, Slack and communication over Zoom will be key responsibilities. Speaking to clients and team in USA, as well as the European team.

→ Monitoring client progress: Keeping track of all clients, their progress, and materials that are needed in order to serve them on a high level

→ Building and maintaining a CRM system: Currently, CareerNerds uses ClickUp as our CRM. You will optimize how we use ClickUp where we put all our projects and client information.

→ Support: Providing support for clients’ questions and proactively reaching out to them. Improving the coaching experience from a process standpoint. Also, providing help to coaches and helping them follow client progress.

In your first weeks of the role, you will:

1. Take part in the onboarding and training for your responsibilities and tasks
2. You’ll meet all team members, and you’ll work closely with them to get to know the overall culture and processes
3. You will find spots in their system that can be automated, delegated and improved by the new CRM

Tools used to manage the workload & communicate with the team include:

• G-Suite
• Zoom
• Calendly
• Slack
• ClickUp (CRM & Project Management tool)

• You are a creative individual who communicates well and enjoys a small, close team
• You appreciate flexibility, and you’re not being afraid to step out of your comfort zone and take up different asks
• You have experience in process improvement including systems implementation and automation of manual processes
• You have experience working with CRM tools (e.g., ClickUp, HubSpot)
• You’re a self-starter and enjoy bringing new ideas to the table and implementing them
• You’re organized and enjoy getting multiple data sources into one place
• You have excellent spoken and written English. This is both an inward- and outward-facing role, and it requires well-spoken English, so the team will look for eloquent sounding candidates

Brownie points for experience with any or all of the following:

• Knowledge of the following apps/tools: ActiveCampaign, Wix, LinkedIn, Canva
• Extensive experience with CRM (like ClickUp) and customer success management

What’s in it for you?

• Full-time role (8 hours per day 5 days per week); mostly flexible with at least two days per week of working until 7-8 PM CET to meet with the US-based clients
• Monthly salary of $2000—$2500*
• Year-end bonus
• Opportunities for rapid promotions based on the regular evaluation of your contributions
• Potential for higher-level roles as the team grows, as CareerNerds is open to crafting roles related to your skills and strengths

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. CareerNerds has specifically requested that you do not contact them directly. If you have any questions please contact JobRack using support@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq