Client Relationship Support [CLOSED]

About the company

 

From Head to Heart is a small but rapidly growing business offering personal spiritual development and business coaching services founded in a spiritual healing modality. It was founded by Susie Valentine in 2019 with a mission to help shift humanity from its head to its heart and does so through delivering ThetaHealing® courses and private sessions. Through 2023, the team grew with 2 further instructors and expansion into business coaching. 2024 has started strongly with a new group business coaching programme.

 

 

How we work and what we are looking for in a new team member:

• In alignment – even if we reach a decision through cold, hard logic and reason but it just doesn’t feel right, then it’s not right. We tend to act in alignment with our heart.
• Continuous learning – we always try our best, but when we are striving to achieve great things, we sometimes bump into our own limiting beliefs. By recognising our own beliefs for what they are, beliefs, we can learn why we let those beliefs limit us and then move beyond.
• Trust – in your own intuition and also in the team. If we disagree, we discuss, but once we’ve decided, we unite behind that decision to move forward.
• Personal Responsibility – we each take personal responsibility for our own actions. This means being responsible enough to recognise the limit of your own knowledge, to ask questions and double check if uncertain. It also means using your initiative, doing research and seeing if you can figure it out yourself first.
• Independence – you might not know how things go from the start, but we are looking for an action taker who is resourceful and can figure things out by themselves. If there is a problem, come with a proposed solution instead of highlighting the problem and relying on other to resolve it.
• Team Player – when we want to make a real difference we need to work as a team. Someone who is kind and compassionate whilst still setting healthy boundaries.

More information about what we do, visit our website: https://www.fromheadtoheart.com/

 

About the role

We are looking for a motivated, highly organised and detail-oriented team member to join our mission to guide humanity to their heart and live their purpose. You will support the Susie, her husband Sam and the growing team. You will start with focussing on client communication and social media. When that is running smoothly there is an opportunity to expand the role and get involved in different areas in the business.  

 

1. Client Relationships
   1. Interacting with potential clients, existing clients to make the service offering professional and seamless.
2. Social Media
   1. Assisting with post creation, image creation through Canva, small video editing and scheduling of the different social media posts on different platforms such as Facebook, Instagram, LinkedIn and YouTube.
   2. Personal messaging with engaged followers and potential clients.
3. Managing the ‘Support’ Inbox.
   1. Responding to emails in a timely, polite and proactive manner.
   2. Preparing responses to more complex emails, which can then be reviewed by Susie or Sam before being send.
   3. Maintaining a tidy Inbox through active filing of emails once actioned.
4. Setting up and updating Email campaigns. 
   Build email campaigns using existing templates in Active Campaign for:
   1. Pre-Course Campaigns.
   2. Upcoming Events Campaigns.
   3. Promotional Emails.
   4. Value add emails/weekly insights.
   5. And more.
5. Post-Course Administration. Following the completion of each Theta Healing course, the following actions must be carried out in a timely and accurate fashion:
   1. Send out Certificates.
   2. Updated Active Campaign.
   3. Update Lead Pages.
   4. Update Website.
   5. Answer any questions from clients.

When you apply, start your application with a brief paragraph about why you believe you are a good fit for From Head to Heart. 

 

About you

Skills

1. Administrative and Client Relationship experience of 2 years.
2. Excellent written and spoken English.
3. Excellent interpersonal skills for professional client and team interaction.
4. A proactive, problem solving and can-do attitude.
5. Marketing experience is an added benefit.

System 

1. Strong experience with Microsoft Office, in particular Outlook, Word and Excel - experience is of high importance.
2. General good computer skills – experience is of high importance.
3. Social Media platforms – Facebook, Instagram, LinkedIn and YouTube – experience is of high importance.
4. Canva, image creation – experience is of high importance.
5. Active Campaign, CRM – experience is of medium importance.
6. Lead Pages, landing pages – experience is of medium importance.
7. Wix, website – experience is of medium importance.
8. Elementor, WordPress website builder -  experience is of medium importance.
9. Monday.com, Project management system – experience is of medium importance.
10. Video editing skills – experience is an added benefit.

Other Requirements:

• Alignment with our company values.
• A can-do attitude, proactive and solution-oriented approach.
• Ability to push back, speak up, and challenge in order to maintain our focus on business goals.
• Strong organisational and time-management skills.
• Prioritise in a fast-paced environment.
• Ability to work independently and as part of a team.
• Flexibility to work outside of traditional business hours as required.
• Strong problem-solving skills and attention to detail.
• Ideally, a passion for personal and spiritual development.

 

What's in it for you?

• Hourly rate between £6-8* per hour
• Fully remote and part-time role. Starting with 10 hours per week, spread over multiple days, with the aim that this will increase over time.
• Flexible working hours that overlap with UK Time.
• Exposure to personal spiritual development trainings offered by From Head to Heart.
• Upskilling and training support.
• Human Design chart for you and the company to understand and leverage your personality and strengths better.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

 

How to apply?

If you prize independence, continuous learning, and impactful work, we invite you to reach out to us. This is your chance to become part of an expanding and vibrant company, where you will be pivotal in our journey to help individuals gain deeper self-awareness and find live their purpose.

Please read the description carefully and submit a high-quality application that makes us excited to work with you. 

Please expect the hiring process to include:

1. Send us your CV and cover letter why you are the right fit for the role and the business.
2. Record a short video to introduce yourself.
3. Complete a task if short-listed.
4. Attend a video interview where you will have the opportunity to talk more about your previous experience and your suitability for the new role

We are looking forward to hearing from you.

Susie & The From Head to Heart Team