Zoho and CRM Technology Lead [CLOSED]

About the company

At Generation Success (GS), we are an international team united by a shared mission to create a world where your career opportunities are not determined by your background. Our guiding principle is Ubuntu, which means "I am who I am because of who we all are." This philosophy underscores our collaborative approach, where we learn, make mistakes, and achieve our goals together as we work towards our organisational mission. Our dedicated team is spread across the UK, EU, Asia, and Africa. We value equality and expect every member to take ownership of their role and add value wherever possible.

We are currently seeking a Zoho and CRM Technology Lead to join our diverse and close-knit family of approximately 30 individuals, all contributing to the advancement of our impactful initiatives.

What we do:

We empower young people from disadvantaged and minority backgrounds to pursue their desired careers through mentoring, workshops, and recruitment services. Some of our accomplishments include:

- Placing almost 150 young people in roles in 2021

- Supporting 10,000 individuals

- Creating over 2,500 mentoring relationships

At Generation Success, we are an equal employer, and we value passion, a desire to excel, and adaptability above all else. If you believe you have what it takes to contribute to our mission, we welcome your application.

About the role

Position Overview:  

As the Zoho and CRM Technology Lead, you will play a pivotal role in ensuring the seamless functionality of our organisation. Your responsibilities will encompass operations management, human resources, process enhancement, and risk oversight. You will collaborate closely with the leadership team and leverage your project management expertise to drive our continued growth and success.

Note: Only full-time applicants will be accepted as the role is not applicable for freelancers & third-party agents

Working hours: 9am - 5pm UK time [Weekdays only]

Responsibilities:

Technology Leadership:

• Lead the development and execution of Generation Success' technology roadmap.
• Spearhead the centralisation of our technology stack around Zoho and CRM as our primary platforms.
• Identify and implement digital solutions to support the organisation's vision of becoming a technology and digitally enabled entity.

Zoho and CRM Expertise:

• Utilise your expertise in Zoho and CRM to ensure these platforms serve as the central hubs for all data flow within the organisation.
• Collaborate with teams to optimise Zoho and CRM for various functions, including sales, marketing, and customer support.
• Provide guidance and mentorship to staff on best practices for Zoho and CRM to maximise their potential.

Process and System Enhancement:

• Develop and implement robust processes and systems to meet the organisation's growing demands.
• Continuously evaluate and optimise Zoho, CRM, and other technology tools to streamline operations.
• Offer guidance and support to different teams in effectively utilising technology for improved productivity.

Automation Focus:

• Identify opportunities for automation to enhance efficiency and productivity across the organisation.
• Implement automation solutions where applicable and monitor their effectiveness.

Business Solutions Skills:

• Diagnose technology solutions needs in alignment with the organisation's business objectives.
• Collaborate with cross-functional teams to design and implement technology solutions that address specific business challenges.

Vendor Management:

• Collaborate with third-party technology suppliers, negotiate contracts, and ensure service quality.
• Monitor vendor relationships and make recommendations for improvements when necessary.

About you

Qualifications and Experience:

• We prioritize skills and experience over formal education
• Proven experience in technology leadership roles, particularly in Zoho and CRM.
• Strong understanding of CRM systems, data management, and analytics.
• Track record of successfully implementing technology-driven solutions in organisations.

About you:  

We are looking for candidates who:

• Possess a passion for building a supportive and inspiring community.
• Demonstrate creativity and the ability to work independently while meeting deadlines.
• Are committed to the values and vision of Generation Success, especially in respect to the campaign for social mobility, equality, career development, and opportunity.
• Exhibit exceptional leadership, communication, and strategic planning skills.
• Can collaborate cross-functionally, inspire teams, and manage vendor relationships effectively.

What's in it for you?

Benefits:

In addition to a competitive salary, joining Generation Success offers you:

• 28 days of annual leave
• A Mental Health & Wellbeing Programme, including:
  • Unique personal and professional development opportunities that will set you apart from your peers, such as a Career Coaching Programme and access to external one-on-one mentors who work within your role and area of interest.
  • World-class training from industry experts.
• A supportive, inclusive culture underpinned by our values and Ubuntu philosophy ("I am because we are").
• Access to all Generation Success events, led by senior leaders and industry professionals.

Closing Statement: 

If you are a dynamic professional with a passion for leveraging Zoho and CRM technologies to drive digital transformation and enhance operational efficiency, we wholeheartedly encourage you to apply for this role. Join us in our pursuit of creating a meaningful impact through technology and contributing to the triumph of Generation Success.

Generation Success is an equal opportunity employer, committed to diversity and inclusion. We value all perspectives and strive to create an inclusive and supportive work environment for everyone.

This closing statement focuses on the technology aspect of the role and encourages candidates with expertise in Zoho and CRM to apply.

How to apply?

How to Apply: 

We welcome applications from individuals of all backgrounds and abilities. Interested candidates are encouraged to submit their CVs, along with a cover letter detailing their relevant experience and qualifications. Please include "Zoho and CRM Technology Lead Application - Generation Success" in the subject line of your message / application.

Generation Success is an equal opportunity employer, committed to diversity and inclusion. We value all perspectives and strive to create an inclusive and supportive work environment for everyone.