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Remote Client Support Specialist / Account Manager for an Online Gambling Business [CLOSED]

Full Time Negotiable

Company Description

A friendly and fast-growing company, Rockman Enterprises Ltd provides management, payment and support services for online gaming businesses.

Job Description

  • Execute post-sale client launches and integrations
  • Act as internal administrator for large accounts, managing user lists
  • Manage tickets for client issues, partnering with Customer Care and Operations teams for resolution
  • Leverage our content management system and other internal tools to build catalog pages and update our website
  • Prepare/Maintain various spreadsheets for reporting purposes
  • Regular reviews of existing process for ongoing optimization
  • Track customer feedback and stay abreast of the industry news and technologies
  • General support for special projects as needed

Qualifications

  • Experience in the gambling industry. Even f you don't have professional experience in gambling, but you're familiar with either sports betting and/or casino topics (professional betting, arbitrage, value betting, sport lines exploit “detection”, Asian odds and odds movements) we are open to considering your application too.
  • Comfortable with and find opportunity in ambiguity.
  • Outstanding work ethic and organizational skills.
  • Extremely detail oriented.
  • Obsession with self-improvement in every area of life.
  • Demonstrated initiative and creativity.
  • Ability to work in a dynamic environment & under time pressure.
  • Ability to work independently, as well as part of a team.
  • Stable Internet connection.
  • Willingness and curiosity to self-teach yourself new internal tools and to flex into additional roles as needed with our growing team.
  • Fluency in any langauges spoken in East Asia would be considered an advantage (Bahasa Melayu/Indonesia, Thai, Chinese).

Additional Information

  • Stability - we are only interested in long-term cooperation.
  • Flexible working hours.
  • Competitive salary, flexible payment schedule.
  • Work in a friendly, multi-national environment, having fun with other teammates.
  • Remote - work from the comfort of your home, favorite coffee place, park or anywhere you like (as long it has internet and you can focus).
  • Trainings with the aim to develop our employees continuously.

Rockman Enterprises Ltd

Rockman Enterprises Ltd is an international sports betting brokerage agency with years on of experience in the gambling field.

View company profile

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