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Remote Client Support Specialist / Account Manager for an Online Gambling Business [CLOSED]

Full Time

Salary: Negotiable

Company Description

A friendly and fast-growing company, Rockman Enterprises Ltd provides management, payment and support services for online gaming businesses.

Job Description

  • Execute post-sale client launches and integrations
  • Act as internal administrator for large accounts, managing user lists
  • Manage tickets for client issues, partnering with Customer Care and Operations teams for resolution
  • Leverage our content management system and other internal tools to build catalog pages and update our website
  • Prepare/Maintain various spreadsheets for reporting purposes
  • Regular reviews of existing process for ongoing optimization
  • Track customer feedback and stay abreast of the industry news and technologies
  • General support for special projects as needed

Qualifications

  • Experience in the gambling industry. Even f you don't have professional experience in gambling, but you're familiar with either sports betting and/or casino topics (professional betting, arbitrage, value betting, sport lines exploit “detection”, Asian odds and odds movements) we are open to considering your application too.
  • Comfortable with and find opportunity in ambiguity.
  • Outstanding work ethic and organizational skills.
  • Extremely detail oriented.
  • Obsession with self-improvement in every area of life.
  • Demonstrated initiative and creativity.
  • Ability to work in a dynamic environment & under time pressure.
  • Ability to work independently, as well as part of a team.
  • Stable Internet connection.
  • Willingness and curiosity to self-teach yourself new internal tools and to flex into additional roles as needed with our growing team.
  • Fluency in any langauges spoken in East Asia would be considered an advantage (Bahasa Melayu/Indonesia, Thai, Chinese).

Additional Information

  • Stability - we are only interested in long-term cooperation.
  • Flexible working hours.
  • Competitive salary, flexible payment schedule.
  • Work in a friendly, multi-national environment, having fun with other teammates.
  • Remote - work from the comfort of your home, favorite coffee place, park or anywhere you like (as long it has internet and you can focus).
  • Trainings with the aim to develop our employees continuously.