Operations Manager - Fast growing & Fully remote - Insight Matters [CLOSED]

We are looking for an experienced Operations Manager (part time - 16-28 hrs/week) to join us and lead the operations and delivery side of the business. This includes delivery of our accounting service, our reporting service and in the future our forecasting service, as well as our onboarding process

ABOUT US

We are Insight Matters. We’re a small team with big ambitions. We believe that every entrepreneur deserves the same level of financial insights as corporate CEOs have, and we are working to make this a reality.

But we do things a bit different than your typical accounting or financial consultancy firm: We provide done-for-you financial reporting & analysis service, working with

e-commerce and service companies.

Our clients use our reports and analysis to make critical business decisions:

• Can they invest in hiring a new person?
• Are they getting the right return on marketing?
• Where are they leaving money on the table?

From day one, we are set up as a 100% remote team, currently spanning Asia, Europe and South America. Our team works with us because of our focus on quality, our open, collaborative and supportive team culture.

Our clients are distributed as well - covering Australia, Asia, Europe and the US, and more often than not are also fully remote.

Our clients work with us because they recognize how important it is to have a thorough understanding of their numbers, and are using our input to make strategic decisions big & small.

The key reason they like to work with us:

We deliver meaningful insights. We provide accurate information, with analysis that helps them understand their own business at a deeper level, and is a reliable basis to answer key questions like:

· Can we afford to hire this person?

· Should we launch a new product?

· Is this sales channel working for us?

Our ambition:

Our ambition is to double our revenue by June 2022.

We have three key priorities for the right Operations Manager:

• Standardize and improve our client onboarding process - there is no second chance for first impressions
• Improve our Discovery Project process - this initial project makes a lasting impression on our clients.
• Continuously improve the quality and efficiency of our delivery by developing and improving processes, both internally and those that interact with our clients’ internal processes
• Play an essential part in developing an additional service offering that will strengthen our position as indispensable part of decision making for our clients

The current team:

• Rob (founder / CEO)
• Maj (Co-founder / COO
• Maria (Lead Accountant)
• Cariza (Accountant)
• Cathy (Accountant)
• Shun (Accountant)
• Carlo (Reporting analyst)
• Lea (Marketing assistant)

Our Company Culture

We focus on Quality first – the impact we have on our clients is big; they make life changing decisions based on our input – so we prioritize delivering top quality!

Other keywords:

Helpful. Open. Asking questions and challenging the status quo is appreciated. Rewarding and encouraging initiative.

ABOUT THE ROLE

We are looking for an experienced Operations Manager (part time - 16-28hrs/week) to join us and lead the operations and delivery side of the business. This includes delivery of our accounting service, our reporting service and in the future our forecasting service, as well as our onboarding process.

A big focus of the role will be on implementing processes, systems and tools to ensure we can continue to scale the business whilst maintaining and further improving our excellent service and results for our customers.

Responsibilities

• Build processes where we do not yet have them
• Improve existing processes
• Track & report progress on delivery (timing and quality)
• Institutionalize & manage knowledge in the company

In the first weeks you will be:

• Learning how we operate our business,
• Auditing our processes and the systems in place
• Identifying priority areas for improvement and proposing methods and approaches to improve.
• Coming up with your own 90 day plan as well as a longer term vision for how we operate our business.
• You'll be hands on making improvements and getting stuck in. No ivory towers here!

Tools We Use

• Clickup
• Slack
• Klipfolio
• Zoom
• Loom
• Xero
• QBO
• Helpmonks

ABOUT YOU

The perfect candidate:

• Has proven Operations Management experience with demonstrated success in at least one area of operational business growth, customer success and/or implementation of business processes and systems.
• Has significant process improvement experience including systems implementation and automation of manual processes
• Is trustworthy
• Has strong attention to detail
• Is driven, proactive and energetic
• Has excellent written and spoken English
• Is excited by the idea of developing and growing themselves to run the operations of a seven-figure business
• Has experience working with finance, accounting or similar professional services
• Has experience making a significant contribution to the success of a high growth business
• Has people management and leadership skills and experience
• Has a feeling for and interest in marketing

* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you’re not sure about the criteria, we still want to hear from you.

BENEFITS

• Competitive salary 2000 - 3000 USD per month (full time equivalent)
• 20 days paid holiday per year (full time equivalent)
• Performance related bonus scheme/profit share in the future
• Training budget and time
• Work from anywhere in the world
• Working hours: 16-28 hours per week (for the right candidate we can adjust this up or down)
• Flexible working hours – you set your own work rhythm, with the only requirement that at least 50% of your standard work hours fall between 8am-5pm CET
• Possibility to make a lasting impact on Insight Matters and our clients
• Chance to grow as Insight Matters grows - in the future the postholder in this role could become the COO of Insight Matters.

HOW TO APPLY

• This position will be closed as soon as we find the perfect match. So make sure to read the description carefully and take your time to submit a high-quality application that stands out.
• As part of the hiring process there will be the following steps:

1 - Click Apply and complete the application form - including a video of up to 5 minutes (not longer) of you introducing yourself and tell us a little about you and why you think you’re the right person for our role.

2 - There’ll be a second stage, likely an initial interview

3 - In depth skills interview – We’ll focus on the skills and experience you bring to the table.

4 - Test project - a chance to see how well we work together.

5 – In depth culture fit interview – We’ll focus on your style, our style and our company culture. This fit is crucial to make the our working relation a win-win

We’re looking forward to hearing from you!