Head of Fulfillment for a Link Building Agency [CLOSED]

JOB DESCRIPTION

At GetMeLinks, our client relationships are fundamental to our business. We’re looking for a dedicated and personable Head of Fulfillment to serve as our client’s main point of contact, deliver order fulfillment reports, answer client questions and provide updates, but also oversee the delivery teams and perform quality checks.

Part of your job at GetMeLinks would be to quality-check links, ensure client sheets are up to date, that reports are sent on time, and that our clients’ needs are met.

Our ideal candidate will have a passion for exceptional customer service, and an ambition to drive sales and help our business grow. Applicants should also be comfortable working with spreadsheets, audits, have prior SEO and link building knowledge, or be willing to learn, as well as have great communication with department leaders.

If this sounds like you, and you have a passion for providing great customer service, you want to learn more about the wonderful world of SEO, and you have a fire in your belly for sales, apply now and help us build long-lasting and meaningful relationships with our clients! Send your resume along with a cover letter and mention “link delivery” so we know you read the entire post carefully.

OBJECTIVES OF THIS ROLE

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Quality-check links before they are sent to clients
• Keep on top of client reports and ensure data is updated on time

DAILY AND WEEKLY RESPONSIBILITIES

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve the business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities
• Quality check links before they are sent to clients
• Ensure reports and client link building data is always up to date and sent to the client on time

SKILLS AND QUALIFICATIONS

• Internship or professional experience in a project management and customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Fluent in English (C1 or C2 level)
• Good attention to detail and organizational skills
• Prior SEO and link building experience
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software

Brownie points for experience using

• Shopify
• Zendesk

TOOLS WE USE

• Gmail
• Google Drive
• Google Sheets
• Google Docs
• Ahrefs
• Slack
• Zendesk
• Shopify

WORK SCHEDULE

• Full-time position (8 hours a day, Mon-Fri).
• Mostly flexible hours – you manage your own working hours.
• You will be using Hubstaff to track your hours.

APPLICATION AND INTERVIEW PROCESS

• Please read the description carefully and take your time to submit an application that stands out.
• If you qualify for an interview, we’ll do our best to respond promptly and schedule a call.
• There will be two rounds of interviews.
• If we decide to hire you, your training will start immediately.

We look forward to hearing from you!