Customer Support Technician

Here’s a quick video introduction from the CEO of SalesRook Ltd.

Welcome to SalesRook, a company that sees things a little differently. Founded by Max and Remi, SalesRook takes pride in its AI tool, a game-changer for estate agents and tour operators, and more. However, what truly distinguishes SalesRook is its people.

Rooted in understanding and empathy, SalesRook blends technology with the human touch. It's not just about developing software; it's about creating genuine connections through AI, instant messaging, and other cutting-edge technologies.

At SalesRook, challenges are embraced, growth is a constant, and every team member plays a vital role in their shared mission.

They transcend beyond their services; they are SalesRook. They're currently searching for the next exceptional individual to join their team and be part of redefining what a SaaS company can truly be.

Are you ready to embark on this journey with SalesRook?

As a Customer Support Technician, the purpose is to ensure clients feel heard, supported, and valued throughout their journey with the company. This pivotal role involves being the primary contact for clients, delivering exceptional customer service and technical support while building strong relationships. Your contributions play a vital role in enhancing the overall customer experience, directly impacting satisfaction, retention, and the success of SalesRook's AI-driven solutions.

Key responsibilities:

🧾 Being the primary point of contact for software clients, offering exceptional customer support and technical assistance.

📦 Cultivating and sustaining genuine, meaningful relationships with customers, ensuring they feel valued and understood.

📑 Troubleshooting technical issues, addressing customer queries, and guiding them in effectively using the company's AI-driven solutions.

💼 Ensuring timely resolution of customer issues, upholding high organisational standards, and potentially utilising project management tools like ClickUp.

📊 Developing and managing a library of technical training resources, occasionally conducting onboarding sessions for new customers.

🗓️ Collaborating with the team to identify and implement creative solutions to enhance the customer experience.

🧾 Serving as the voice of the customer within the company, ensuring their feedback and needs are promptly addressed.

📦 Celebrating customer successes and contributing to a positive company culture.

Working Hours ⏰: Full time, typically aligned with the UK time zone, from 9:00 AM to 6:00 PM, with an hour for lunch. However, the position allows flexibility in work hours, accommodating the remote nature of the role and potentially the different time zones of team members.

To excel in this role, you need to have:

✅ Outstanding customer service skills.

✅ Go High Level Experience

✅ Technical aptitude, the ability to quickly grasp the usage of apps, software, and AI-driven solutions.

✅ Proficient communication skills through channels such as WhatsApp, Zoom, and email.

✅ Efficient task management and prioritisation capabilities.

✅ Skill in developing and organising technical training resources, conducting onboarding sessions.

✅ Willingness to collaborate with others to enhance customer experiences.

✅ Background in customer support or a similar role within a tech or SaaS company.

✅ Genuine interest in Artificial Intelligence.

As the Ideal Candidate, you should be:

✅ Empathetic and understanding.

✅ Organised and detail-oriented.

✅ Positive and upbeat.

✅ A problem solver.

✅ Adaptable and flexible.

✅ Proactive and initiative-taking.

✅ Communicative and articulate.

✅ Technically inclined.

✅ Collaborative and team-oriented.

✅ Passionate and driven.

Brownie Points for:

✅ Experience with AI-driven solutions in a business context.

✅ Advanced technical knowledge in software, IT, or related fields.

✅ Proficiency in project management tools like ClickUp or similar software.

✅ Familiarity with CRM and marketing automation software.

✅ Background in creating and delivering training programs or educational content.

✅ Leadership experience, particularly in remote or international settings.

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of $1,500-$1,850.*
• 🚀 Excellent Training Opportunities in AI: The company offers significant chances for professional development, especially in artificial intelligence, aligning with their focus on AI-driven solutions.
• ✈️ International Travel Opportunities: High-performing employees may support international travel opportunities arising from an annual team meetup event and participation in industry events.
• 💡 Personal Development Budget: A $600 annual budget is designated for personal development, encouraging continuous learning and skill enhancement.
• 🌈 Health and Well-being Budget: A monthly budget through BetterHelp is provided for health and well-being, supporting mental and physical health.
• 🚀 Bespoke Development & Progression Framework: A tailored framework supports you in achieving your career goals and fosters professional growth.
• 🎁 Annual Reward and Recognition Gift: They acknowledge and reward your efforts and achievements with an annual gift.
• 🌴 Flexible Working Hours: Enjoy 'set your own' flexible working hours, allowing for a personalised and adaptable work schedule.
• 📈 Salary Growth Potential: In this high-growth startup, there is the potential for salary growth and the opportunity for stock options, as achieved by several SalesRook team members to date.
• 🌴 PTO: Employees enjoy 25 days of paid holiday.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with SalesRook Ltd to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the SalesRook Ltd’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of SalesRook Ltd applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: esther@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

To make sure you receive updates on your application please add esther@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq