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Customer Service Representative [CLOSED]

Full Time 20.00 USD Type: Hourly

Job Brief: We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


  1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Communicating and coordinating with colleagues as necessary.
  6. Take the extra mile to engage customers
  7. Follow communication procedures, guidelines and policies


  1. High school diploma, general education degree or equivalent.
  2. Ability to stay calm when customers are stressed or upset.
  3. Experience working with customer support.
  4. Comfortable using computers.

iWay Transcription LLC

iWay Transcription LLC is a Texas based company founded with a mission to provide quality services in the business side of healthcare. Currently, i...

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