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Customer Service for Vig [CLOSED]

Part Time Negotiable

English - speaking English - writing

About the company

I’m an American entrepreneur from the state of Virginia.

These days, I’m nomadic and spend most months somewhere in Europe. 

I used to be a classroom English teacher in Prague. 

A few years ago, I put my method online.

Now, my students find me through an online ad, then attend a free class, then a paid course, then join a membership program. 

Several hundred are already members. 

Every week, we get thousands of new leads and over one hundred new customers for the course. 

That means, every day, we get lots of questions, requests, tech challenges (I have a tech expert you will work with) and payment issues. 

About the role

Your job will be to keep the good customers happy, buying more, and recommending us to their friends.  

This is a 100% remote, part-time job. 

You will be available to respond to help tickets during normal working hour, Monday through Friday, European time. Plus, we’ll have a weekly 30-minute call on Zoom. 

TECH STACK 

Kartra (will train, but a bonus if you’ve already used it.)

Circle 

Zoom

Stripe, PayPal 

Google business suite 

About you

Responsible, dependable, consistent, no surprises, no recurring life drama. 

Good mood (usually, or can fake it). 

Like people, like to help people. 

English: very good. 

Writing: You can write empathically, clearly (short sentence, small words), in plain English (no jargon or tech babble), understand poorly-written English, address the underlying problem, be firm, make customers feel good.

Confident: if my solution isn’t good, you’ll tell me; If you have a better solution, you’ll tell me. If you can’t do something or don’t know how to do something, you’ll tell me. 

Adaptive: If you don’t know how to do something, you can figure out how to learn it. 

Detail Oriented: You follow instructions carefully. You can spot mistakes others overlook.  

Extrememly patient: My customers are non-native English speakers. Some are 70+ years old. And some are grumpy and impatient and are convinced we want to rob them! 

Experienced: You’ve done this before. 

Constructive: You notice the patterns in the complaints and suggest improvements. And because you’ve done this before, you can suggest improvements for processes, keeping customers happy, etc.

 

What's in it for you?

If you're the right person for this job, we will agree on a salary that makes you happy. 

How to apply?

Please follow the steps below carefully and exactly. 

  1. Make a short video. Tell me a story about an interesting customer service challenge you had and how you solved it. 
  2. Email me the video as a link or attachment. Use the email address provided in my company profile  
  3. In the email subject line, write: Video for Vig 
  4. Attach your CV as a .pdf attachment 

If everything looks good, I’ll contact you within a week to continue to the next steps: a video interview. 

Thanks for looking,

Ryan

Mr. Vig

Better English means a better life. Sadly, the old methods are broken and most schools and teachers can't help their students or simply don't care....

View company profile

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