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Customer Service Coordinator

Full Time

Initial 3-month contract-to-hire

100% Remote working

About Us


Holo is a distributed cloud platform that enables our community to earn cryptocurrency by hosting truly peer-to-peer applications on one's HoloPort or personal server. Holo is built on Holochain, our new open source, post-blockchain framework that is faster, massively scalable, and 10,000x cheaper! To help fuel our ecosystem, we are also building decentralized Holochain apps and training a developer community to nurture an ecosystem that will build many more.



What your specific role will entail:


  • Provide proactive technical support to end users
  • Create FAQ’s and work to streamline support processes as appropriate
  • Work closely with UX  and product teams, contributing end user feedback
  • Create online tutorials for use of Holo and Holochain
  • Put process and tools in place, in order to triage customer support appropriately

What you'll need:


  • Experience working in, ideally setting up and or leading a customer support team in a high-growth tech startup
  • Knowledge with improving and building processes for scaling and optimising a Customer Support function
  • You are data driven and have the ability to build and analyze reports, gain customer insight and identify recurring issues and pain points
  • You are passionate about Customer Support and have excellent written and spoken English
  • You have a second line support technical capacity
  • Previous experience working with customers, exceeding their expectations, and ensuring the business you work for is exceeding SLAs
  • Excellent communication a must

Some details about what we offer:


  • Generous salary (National Currency)
  • Generous bonus program (HOT & Holo fuel)
  • Supportive team trial period
  • Regular team meetings (video and in person)
  • Collaborative and inspiring culture
  • Flexible work schedules and vacation
  • Motivated, passionately engaged and evolutionary global teammates

Holo is an equal opportunity employer, and we celebrate our diverse, creative, and collaborative team.