Customer Service & Admin Assistant (English-Speaking) [CLOSED]

English with Lucy is an online language school with over 13 million followers across social media. Behind the scenes we are a tight-knit remote team that adores creating awesome social media content and incredible online courses! If successful, you'll be working closely with our Operations Manager, alongside CEOs Lucy & William Simkins, and our 5 superstar teachers and 4 video editors.

This is an exciting opportunity to get involved with a young company experiencing huge growth in the online course space!

We are looking for a highly organised and detail-oriented individual to join our team as an Admin Assistant and Customer Support Specialist. In this role, you will be responsible mainly for providing exceptional customer service to our English-speaking clients and handling certain administrative tasks.

Benefits

We offer competitive pay and great biannual bonuses. This is a fully remote position, with the benefit of working in a friendly team.

This is a freelance, part-time position with a guarantee of 20 hours of work per week. There is the opportunity to increase hours in the future.

Working hours can be flexible with a core workday of 9 am - 5 pm UK time.

Responsibilities

Your responsibilities will include:

• Responding to customer inquiries in English via email in a timely and professional manner
• Responding to customer inquiries in English via social media in a timely and professional manner
• Assisting with data entry, report generation, and other administrative tasks as needed

Qualifications/Values

You must have:

• Excellent verbal and written communication skills in English, at a C1-C2 level
• Strong organisational and time management skills
• Proficiency with Google Workspaces (Docs, Sheets)
• Stable internet connection
• Ability to work independently and as part of a team

We would ideally like you to have:

• Previous customer service and/or administrative experience
• Experience working in an online language school
• Knowledge of Asana or similar project management software
• Knowledge of Canva

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

How to Apply:

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

1 - Fill in the application form once you click “Apply”

2 - If successful, you’ll be invited to record a short video to introduce yourself

3 - If you get through to the next stage, you’ll be asked to complete a task

4 - At the next stage, you’ll have a video interview with Operations Manager Tijana

5 - At the final stage, you’ll have a video interview with CEOs William and Lucy