Client Communication & Onboarding Specialist [CLOSED]

Job Description

Position Overview: We're on the lookout for a friendly and organized person to join our team at LDX Digital. If you enjoy helping people, handling new projects, and keeping everyone in the loop, we'd love to chat with you

Responsibilities:
1. Communication:
• Manage our chats on platforms like Slack, Gmail, and WhatsApp. Make sure all questions get answered, and no one feels left out.

2. New Client Onboarding:
• Guide clients through the onboarding process and be their point of contact for all things LDX.

• Collaborate with our media buying team to gather essential info from our new clients.

• Conduct regular check-ins with clients to ensure their needs are continually met and to address any emerging questions or concerns.

• Work closely with the team to ensure that follow-up actions are taken based on client interactions.

3. Organize:
• Keep track of our conversations and ensure our communication is smooth.

• Ensure alignment with the client's messaging and marketing goals.
4. Team Coordination:
• Work closely with the team to collect information and materials needed for onboarding.

• Fill the gap of communication between clients and our media buying team for the best experience.

5. Client Education:
• Provide clients with guidance on our services, ensuring they have a clear understanding of what to expect during onboarding and beyond.

6. Feedback Collection:

• Gather feedback from clients regarding their experiences, concerns, and suggestions.

7. Crisis Management:

• Act as a point of contact for clients during critical situations, managing communications and coordinating with internal teams to address and resolve issues effectively (during weekends if needed).

• Provide support and reassurance to clients during challenging periods, ensuring a positive client experience.

Skills Needed:

1. Good Communicator
2. Organized
3. Customer-oriented
4. Problem Solver
5. Team Player
6. Knowledge of Professional English Language

Requirements:

• Previous experience in client management, communication or onboarding is a plus.
• Familiarity with communication tools like Slack, Gmail, and WhatsApp.
• Experience using Google Ads a bonus