Initial 3-month contract-to-hire
100% Remote working
About Us
Holo is a distributed cloud platform that enables our community to earn cryptocurrency by hosting truly peer-to-peer applications on one's HoloPort or personal server. Holo is built on Holochain, our new open source, post-blockchain framework that is faster, massively scalable, and 10,000x cheaper! To help fuel our ecosystem, we are also building decentralized Holochain apps and training a developer community to nurture an ecosystem that will build many more.
What your specific role will entail:
- Provide proactive technical support to end users
- Create FAQ’s and work to streamline support processes as appropriate
- Work closely with UX and product teams, contributing end user feedback
- Create online tutorials for use of Holo and Holochain
- Put process and tools in place, in order to triage customer support appropriately
What you'll need:
- Experience working in, ideally setting up and or leading a customer support team in a high-growth tech startup
- Knowledge with improving and building processes for scaling and optimising a Customer Support function
- You are data driven and have the ability to build and analyze reports, gain customer insight and identify recurring issues and pain points
- You are passionate about Customer Support and have excellent written and spoken English
- You have a second line support technical capacity
- Previous experience working with customers, exceeding their expectations, and ensuring the business you work for is exceeding SLAs
- Excellent communication a must
Some details about what we offer:
- Generous salary (National Currency)
- Generous bonus program (HOT & Holo fuel)
- Supportive team trial period
- Regular team meetings (video and in person)
- Collaborative and inspiring culture
- Flexible work schedules and vacation
- Motivated, passionately engaged and evolutionary global teammates
Holo is an equal opportunity employer, and we celebrate our diverse, creative, and collaborative team.
Holo Limited
Holochain is our new open-source framework infrastructure technology for distributed peer-to-peer applications. Holochain is fast, massively scalab...
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