Sales Appointment Setter (Potential Future Manager or Closer) [CLOSED]

About the company

At Diet vs Disease, we provide online nutrition guidance to individuals with chronic digestive disorders, empowering them to improve their health and well-being with our concierge-level dietitian service.

This is a historically under-served and overlooked patient population within traditional healthcare systems and we are revolutionizing the way these patients are treated and cared for.

Our team of experienced dietitians specializes in digestive diseases and disorders such as irritable bowel syndrome (IBS), diverticulitis, ulcerative colitis, SIBO, and other gastrointestinal disorders. 

We also have psychology professionals and mindset coaches who work with our clients to address the emotional and mental aspects of managing chronic digestive disorders.

Diet vs Disease started in 2019, and we have since grown to a team of 35+ from all around the world, mainly the USA. Our clients are mainly in the USA, followed by Canada and Australia.

As far as I am aware we are the largest online dietitian consulting company, certainly that is specializing in digestive disorders. See our TrustPilot reviews here and our video testimonials here.

We are a team of A-players who care deeply about the results of our clients, we use data to make decisions that drive our business forward, we are at our core competitive, driven, fun, full of energy, and enjoy celebrating our own and others' success.

Our core values are:

1. People-obsessed
2. Excruciatingly high standards
3. Extreme ownership
4. Data-driven decisions
5. True to our word
6. Always growing

Our business goal is to continue to double in growth every two years so we can help exponentially more people!

About the role

We are seeking an experienced Appointment Setter to join our team. As an Appointment Setter at Diet vs Disease, your role will be to initiate outbound calls, meticulously qualify leads, and efficiently schedule sales appointments for our closing team. This position is designed for individuals who excel in creating and nurturing leads, thereby directly contributing to the enhancement of our sales pipeline and overall sales strategy.

Within this role, you will:

• Conduct outbound calls to both qualified and unqualified leads with the aim of nurturing prospects to secure sales appointments for our closing team.
• Skilfully manage and increase the number of call bookings from both qualified applications and broader lead sources, ensuring a steady flow of bookings for our sales team to close.
• Closely collaborate with the Sales Manager to refine and implement call scripts, strategies, and approaches that enhance lead qualification and appointment setting processes.
• Utilize CRM tools to meticulously track, organize, and follow up on leads, ensuring a systematic approach to lead management and conversion.
• Coordinate with the marketing team to understand and leverage promotional campaigns and lead generation efforts, aligning your outreach strategies accordingly.
• Implement feedback mechanisms with the sales team to continuously refine and improve the appointment setting process, tailoring approaches to meet evolving market demands and client needs.
• Regularly report to management on appointment setting performance, highlighting successes, challenges, and areas for improvement.
• Stay updated on product offerings, industry trends, and competitive landscape to effectively communicate our value proposition during initial interactions.
• Evaluate and streamline processes to improve efficiency and productivity across Appointment Setting operations.
• Be autonomous, we do not micromanage.

Within this exciting and dynamic role, you’ll be working fully remotely with a talented and ambitious team of people who love doing what they do. You’ll play an important role within the organization, at the same time contributing to a future where those with digestive diseases get adequate care and support.

During the first few weeks, the team counts on your experience and you’ll be expected to hit the ground running, but you’ll have full support from the Sales Manager.

This is a full-time position, the majority of our prospects are based in the US so you’ll be expected to work within US timezones, between 9am-9pm EST, the later the better as people are more likely to pick up in the evening.

Ideal start date: March 2024

About you

About the candidate:

For the role of Sales Appointment Setter, we’re seeking a candidate with a unique blend of skills and experiences to effectively bridge the gap between potential clients and our sales team. Here’s what makes the ideal candidate:

• At least 1 year of experience in outbound sales calls or appointment setting, with a proven track record of successfully scheduling appointments for sales teams.
• Strong analytical abilities to assess and qualify leads, utilizing data to prioritize outreach efforts efficiently.
• Demonstrated skill in managing and navigating CRM tools to track and organize leads, ensuring effective follow-up and conversion.
• Familiarity with testing methodologies to refine call scripts and approaches, optimizing the appointment setting process for higher conversion rates.
• Excellent time management and organizational skills, capable of handling multiple tasks simultaneously and meeting ambitious goals.
• Proficient in written and verbal communication in English, necessary for engaging potential clients and coordinating with the sales team and other departments.
• A self-motivated individual who thrives in autonomous roles, aspiring to take on increasing responsibilities and grow within the company.

The successful applicant will be a key player in our sales process, not just as an individual contributor but as a team collaborator, ensuring a steady flow of qualified appointments for our sales team. You should be a self-starter, capable of working independently and taking initiative, with a positive attitude and excellent interpersonal skills, as the role will play a central part in our team’s expansion.

We are looking for someone who is adaptable, eager to learn, and ready to contribute to our growth, with the potential to advance within the organization. If you are driven and ready to make a significant impact, we encourage you to apply for this exciting opportunity.

What's in it for you?

• 1,500 - 4,000 USD per month depending on skills and experience
• Full-time & fully remote position
• Mandatory US working hours within 9am-9pm EST. The later the better as more people are likely to answer.
• Bonus opportunities tied directly to performance and outcomes
• Unlimited coaching from our Sales Manager, support, training & access to a huge wealth of materials including everything from sales, productivity, business, and much more
• Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor (whilst committing to being a long-term member of our team).

Opportunities for growth

• The chance to eventually lead the Appointment Setting department, offering a clear path for career advancement.
• As Diet vs Disease continues to expand, so will our team, providing ample opportunities for you to hone your leadership, management, and sales skills.
• This role offers considerable freedom to experiment with new ideas, concepts, methods, and tactics in sales and business growth, fostering both professional and personal development.
• We value innovation and drive, and we believe in rewarding our team members for their contributions, not just with competitive salaries and bonuses but with opportunities for significant growth in compensation and other meaningful perks and benefits.
• Your success and contributions to our business growth are directly rewarded, ensuring open conversations around salary and benefits to maintain a team that's happy, motivated, and committed to Diet vs Disease in the long term.

How to apply?

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, we will respond promptly and keep you updated throughout the process.

As part of the hiring process, please expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

5 - Referencing - we’ll want to speak to at least one of your current or previous employers to hear the great things they’ll say about you

We’re looking forward to hearing from you.