International Ecommerce Store Manager [CLOSED]

About the company

The Ridge
We are an Everyday Carry Product company specializing in minimalist products, headlined by our flagship product The Ridge Wallet. The Ridge Wallet started as a Kickstarter project in 2013 and is now in the hands and pockets of over 3 million people worldwide! We currently operate around the globe selling in the US, Canada, the UK, EU, and Australia on Shopify and through other channels such as Amazon and Wholesalers. We are looking for people interested in positions with tremendous growth potential, but which come with high expectations of work rate and quality of work. We are a fully remote company and are very excited to expand into the Eastern European market to continue to grow our team! We currently have a US-based team of just over 50 people! We currently employ over 60+ international contractors around the world! While this may seem like a lot of people, each department only ranges from 2 - 10 people, which opens up a lot of opportunities for growth and advancement. We strive to work with the best people, both on a talent and commitment level to grow and learn more! Since we are a remote-first company, we always do our best to be as accommodating to a healthy work/life balance. 

We’re growing faster than ever, adding more website capabilities and increasing our online presence. Most of these advances have been in the US and are slowly being brought to INTL. By the end of October, these INTL site updates will be in a place where they can begin to be implemented and strategized. EACH INTL store is slightly different, and to realize those differences into profits, we will need an expert operator to take ownership of the INTL ecomm-ops; overseeing content updates, testing, localization, and bringing new strategies to the organization.

About the role

The following is a comprehensive but non-exhaustive list of key qualifications we expect of the ideal candidate.

1. Experience in International Marketing: The ideal candidate should have a solid international marketing strategies and tactics background. The candidate should be adaptable, open-minded, and culturally sensitive. Understanding and respecting diverse cultures and business practices is essential for building successful international marketing strategies. Experience in expanding businesses into new markets, conducting market research, and developing localized marketing campaigns would be valuable.
   1. Global Market Knowledge: A successful INTL STORE MANAGER should possess a deep understanding of global markets, including cultural nuances, consumer behavior, and market trends.
   2. Strategic Thinking: The candidate should be able to set clear objectives, identify target markets, and develop strategies to reach and engage those markets effectively.
   3. Analytical Skills: The candidate should be able to analyze data, measure ROI, and make data-driven decisions to optimize marketing campaigns and initiatives.
2. Leadership and Team Management: The candidate should have experience guiding and motivating teams, delegating tasks, and coordinating efforts to achieve marketing objectives. We have an existing team in place - and this person will have management responsibilities to current team members.
   1. Communication and Collaboration: Excellent communication skills, both written and verbal, are necessary for effectively coordinating with internal teams, external partners, and stakeholders across different countries and cultures.
3. Digital Marketing and E-commerce Expertise: Proficiency with Shopify and related apps is a requirement. The candidate should be well-versed in various digital marketing channels, including social media, SEO, content marketing, and email marketing, to effectively reach and engage international audiences.
   1. Data-driven Decision Making: The ideal candidate should be adept at analyzing eCommerce data and drawing insights to make informed decisions. This includes utilizing analytics tools, conducting customer segmentation, tracking key performance indicators (KPIs), and leveraging data to optimize marketing efforts and improve CLV.
   2. Personalization and Customer Experience: A candidate with expertise in delivering personalized experiences and enhancing customer satisfaction can greatly impact CLV. We seek an individual who understands the importance of tailoring product recommendations, website experiences, and marketing communications to individual customer preferences and behaviors.
   3. Upselling and Cross-selling Strategies: The ideal candidate has successfully implemented upselling and cross-selling techniques to maximize AOV and increase CLV. It would be best if you were skilled in identifying upselling opportunities, creating product bundles, and implementing persuasive techniques to encourage additional purchases.
   4. Customer Journey Optimization: The ideal candidate should be familiar with optimizing the customer journey to maximize CLV, analyzing touchpoints, identifying potential pain points, and implementing improvements to enhance the overall customer experience and increase retention.
4. Collaboration and Leadership: We seek candidates who collaborate effectively with cross-functional teams, including marketing, sales, product, and customer service. The ability to lead and inspire teams toward shared goals, foster a customer-centric culture, and drive collaboration is essential for success in this role. This role has the opportunity to grow into a top leadership position on our eCommerce Team.

About you

Key Requirements (non-exemplars need not apply)

• 3+ years of experience in managing e-commerce operations and site development.
• This person should also have experiencing working with Operations and Logistics Departments. They should have an understanding of how 3PLs and ERP systems work.
• Strong proficiency in Shopify and the related ecosystem is required
  • In-depth knowledge of e-commerce technologies, platforms, and best practices
  • Experience using the following Apps and Programs is a plus: Shogun, Builder.io and Accentuate Custom Fields
  • Lead automation and store syncing projects
  • Integrating and managing third-party apps on our Shopify stores
• Excellent analytical and problem-solving skills, with the ability to identify and resolve operational issues effectively
• A detail-oriented mindset with a strong commitment to operational excellence
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at various levels
• This person must be comfortable working within our Project Management system. We use Notion, but similar systems such as Monday.com, Trello, Clickup or Jira, are applicable.

What's in it for you?

Benefits & Perks:

• At this time, we offer pay on a weekly basis via PayPal or Wise.com, but preferability Wise.com for ease of payments.
• Starting 30 days after the working relationship has started, we offer Paid Vacation and Sick time depending on the number of days remaining in the calendar year. These pools of time will be reset at the beginning of each calendar year.
• We offer a “13th month” salary in December, which results in doubling the salary during the month of December.
• For this position, we are offering a weekly salary range of $1000 USD depending on experience, with the expectation of a 40-hour work week. During training the first few week's hours may be lower, but the salary rate will remain the same. The total per month would then be $ 4,000 USD. For highly skilled applicants, this can be negotiated upon completion of the application!

How to apply?

Complete the application form once you click “Apply”.

We're looking forward to receiving your applications!