Costumer Care rockstar
Tirana , Albania
Hi, I'm Elton, a med student. Studying has it perks, but being independent is even better. I have spoken Italian since i was 5, English since 10, and French since 15. I even studied in France for almost two years, and that helped me get that "frenchness" to a pretty good level. Later in Italy, I perfectied my hand gestures, and became quite a gastronomic connaisseur. I'm dedicated, and very easy to adapt and work with. Long hours have been my companion for years, and almost always late night hours, so I can be productive at times when most people are ready to wrap up their day. You will find a very friendly, understanding and serious worker in me, and if that is not enough, I can help with free medical advice.
As a Costumer Care Agent for 5CA, I worked as online support, attending to costumer queries by email or through phonecalls. The client I was assigned to, Beerwulf is a large online beer retailer that delivers to most of EU, so as it often happens with large shipments, issues might arise, but it was my duty to guard the fronteers between clients and company and offer responses and solutions to clients on an understanding and respectful manner, even when our couriers made some mistakes. A beer-guardian if you may call it so.
Earlier, I was a back-office operator for Albacall-Alitalia s.p.a. providing support for queries and claims by clients of the airline, for the French-speaking market, as well as English and Italian speaking. My duties involved opening claim files, gathering information regarding claim and contacting clients for queries or to deliver a response, either by email or through a phonecall. (Sometimes people don't like being told their luggage is lost forever)
Sales advisor at Pull&Bear, my duties involved keeping the shop in good conditions, taking care of products exposed, arranging products in warehouse, helping clients with their purchase, refurbishing store.
Other than that, I have been a very engaged volunteer in different organisations a and projects, with duties ranging from Photography, to Event Organiser, delivering medical information and support, Social Media Manager, and much more. When help was needed, I was the go to guy.
|Design||Adobe Photoshop (Graphic design)|
|Languages||English - speaking|
|Languages||English - writing|
|Languages||French - speaking|
|Languages||French - writing|
|Languages||Spanish - speaking|
|Languages||Spanish - writing|
|Marketing||Social Media Marketing|
|Office||Human Resource Management|
|Support||Social Media support / moderation|
|Support||Community Forum Moderation|
|Writing||Editing & Proofreading|