Tier 2 Technical Support [CLOSED]
Salary Type: Hourly
As a Tier 2 Technical support you would be responsible for solving higher-level Support issues that are not able to be handled by Tier 1 Support staff. These issues are generally not urgent, so we would assign them to be worked in batches, and so you’d only need to work two days a week.
Our company designs and hosts websites in WordPress, so having a great knowledge of WordPress core would be ideal, as this is the base for most of the support-related issues we get. Also, all our sites are hosted on Ubuntu servers, and therefore good familiarity with Ubuntu should be helpful for troubleshooting some issues.
From a personal standpoint, you would need to be a highly-likable person, easy to work with and represent our company in a very professional manner. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
More than one year of working experience in Tier 2 Support/Senior System Administrator jobs.
Must be have expert knowledge in administering WordPress Core
Must have extremely good understanding of PHP in order to identify issues with WordPress themes and plugins
Must have a great understanding of CSS and HTML
Must be moderately proficient with Linux servers (we are focused mostly on Ubuntu servers)
Must posses moderate knowledge of MySQL troubleshooting techniques.
Your primary duties as a Tier 2 Technical support will include:
The job will include configuration, installation, troubleshooting, problem resolution for Ubuntu based Linux servers that have the WordPress CMS installed on them.
Provides functional customer service solutions for clients and TownWeb hosting and website systems.
Assists users with moderately complex problems or requests.
Follows established Standard Operating Procedures (SOPs) with some review.
Future Career Path
Our company is growing and we have awesome opportunities for future personal growth with expanding responsibilities.
Participates as a team member in various roles by helping with technical aspects of internal projects.
Help write the technical specifications and documentation of moderately complex projects.
Evaluates and tests new products in a quality assurance process to certify readiness for TownWeb clients
General Overview of Work
Somebody who can work two shifts per week. Therefore 10+ hours committed per week.
People who are kind, polite and who are just pleasant to be around.
Excellent understanding of English
Things You Would Not Be Doing
You would not need to interact directly with customers. Instead, you’d communicate the questions and answers to our Tier 1 staff who would speak on your behalf.
You would not be involved in sales activities
Although our customers are in the US, you generally would not need to work during US hours. The work can be performed at other times.
You would start at $7.00 USD/hr for minimum 10 hours of work each week.
After the first 40 hrs of probationary period (basically, after the first month) the pay would jump to $8.00 USD/hr