Team Leader – Customer Service [CLOSED]

About the company

Be Part of Something Amazing at Veta Virtual! 🚀

At Veta Virtual, we’re not just a customer service provider – we’re revolutionizing the industry with innovative solutions! Specializing in delivering tailored phone call management for businesses of all sizes, we create seamless communication experiences for our clients.

Now, we’re looking for a Team Leader to take charge and lead our exceptional team to new heights, ensuring that top-tier service is delivered with excellence, every time.

About the role

Key Responsibilities:

As a Team Leader – Customer Service at Veta Virtual, you will be the guiding force behind our team, coaching and mentoring them to provide the best service possible. You will:

• Lead a team of talented Customer Service Representatives, providing support, guidance, and performance feedback.
• Monitor call quality and ensure our high standards are met in every interaction.
• Resolve escalated customer issues, providing timely solutions with empathy and professionalism.
• Conduct daily check-ins with your team, setting clear goals and addressing any challenges they face.
• Lead by example during peak times by jumping in and taking calls when needed.
• Drive continuous improvement by identifying ways to enhance service quality and team performance.
• Collaborate with other departments to ensure a smooth, consistent experience for our clients.
• Facilitate regular team meetings to discuss performance and develop strategies for improvement.
• Share best practices with other Supervisors to ensure consistency across teams.
• Implement new strategies that increase team efficiency and satisfaction.

About you

Skills & Qualifications:

• 2+ years of experience leading customer service teams with a track record of coaching and mentoring.
• Exceptional communication skills and the ability to inspire and lead a team.
• A deep understanding of customer service best practices and the drive for continuous improvement.
• Proficiency in performance management tools and customer relationship management (CRM) software.
• Strong analytical skills to identify trends and improve team performance.
• A quiet work environment and reliable equipment.
• A stable internet connection and a minimum typing speed of 50 WPM.
• Availability for a 9-hour shift between 9 AM - 9 PM US Eastern Time, Monday to Friday.

What's in it for you?

What We Offer:

At Veta Virtual, we believe in supporting our leaders as much as our team members. When you join us, you’ll enjoy:

• A fully paid training period to help you get started in your new role.
• The flexibility of remote work, with weekends off!
• Competitive pay ranging from $1,400 USD to $1,600 USD per month, based on experience - this is negotiable.
• 20 paid days off per year after training.
• A supportive, friendly environment with plenty of opportunities for professional growth.
• Regular performance reviews and ongoing feedback to help you succeed.
• Company-wide events to connect with fellow team members and celebrate successes.

Our Values:

At Veta Virtual, our core values are at the heart of everything we do:

• Growth Mindset: We believe that abilities can grow with dedication and effort.
• Fearless Integrity: We act with honesty and transparency, even when it’s tough.
• Execution Excellence: We aim for the highest level of quality in everything we do.
• Compassionate Connection: We build meaningful relationships based on empathy and respect.
• Reliability and Trust: We are dependable, and our team can always count on us.

During the interview, we’ll ask you to share how you live out these values in your work – so come prepared!

How to apply?

Join Veta Virtual as a Team Leader – Customer Service and lead the way to exceptional service. Apply now to be part of our incredible team!

Click to apply and complete our application form. We'll contact you within the next 3 business days!