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The StoryLearning team is expanding and we’re looking for a part-time customer support assistant to help us better serve our students’ needs and maintain our high customer experience standards.
StoryLearning is an online education company which helps students from around the world learn new languages through the power of story. We're a passionate team of 15 people dedicated to ensuring our students have the best possible learning experience and can connect with others around the world as a result of their new found language skills.
This is a part-time role and would be a great fit for someone who is passionate about languages, wants to help others achieve their language goals and is looking for a remote part-time opportunity to supplement other income/activities. There won’t be a large number of hours initially, but there is scope for more work over time for the right applicant.
In this role, you will be assisting our customer support manager in responding to student questions, comments and problems. This can include everything from pre-purchase questions about our courses to refund requests, technical support and even questions about how best to study with our courses.
On the plus side, you will learn quickly about how StoryLearning works and connect daily with like-minded language learners. On the negative side, this is a part-time role involving a lot of technical, repetitive, and sometimes tedious work.
However, for the right person, there is scope for future progression within the company - we’re always keen to offer more opportunities and responsibilities to people who demonstrate desire and ability.
The core responsibilities of this role involve assisting with the following:
It is essential that you possess the following qualities:
Previous knowledge of ZenDesk would be beneficial, but is not a requirement for this position.
Please note that we are not interested in your CV (please do not send one). Rather, we are looking for the specific qualities above. If you can demonstrate you’re right for the role, you will be properly considered!
You will learn quickly about how StoryLearning works and connect daily with like-minded people.
For the right person, there is scope for future progression within the company - we’re always keen to offer more opportunities and responsibilities to people who demonstrate desire and ability.
To apply for this position, please complete the application form.
Deadline for applications:
Fri, May 19th, 5pm UK Time
StoryLearning is an online education company that helps people learn foreign languages in a fun and innovative way so that they can connect with pe...View company profile
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