Salesforce Business Analyst - Empodio [CLOSED]

Empodio is a certified Salesforce partner with 20+ certifications and hands-on experience with Service Cloud and Salesforce Field Service. They help businesses get the right systems in place so that they can consistently & efficiently deliver great service. The next step in their mission is to build out several packages & products related to the home services market while maintaining a consulting and delivery division.

What really makes this team special?

⇢ Their core values and standards. They strive to be outstanding, but understand their own strengths and weaknesses and make room to constantly learn & improve.

⇢ They set reasonable targets both on individual and company levels, and strive to do their best within their working hours. This helps avoid burnout and stress and leads to a healthy and balanced life for each member of the team.

⇢ They recognize that each business is unique in its goals, objectives, and desired outcomes. Through their discovery process, they work together with clients to give them exactly what they need.

Currently, the team consists of seven people from the United States, and an assistant from Eastern Europe. They’ve had great success & built great relationships with their clients, and are now looking to expand - which is where you come in.

Right now, Empodio is looking for a Salesforce Business Analyst to join their team. Currently, there is much more demand than the company can handle, and the new hire needs to make sure that clients have a great experience & get what they need.

As the new member of the team, you will:

• Complete Salesforce configuration & administration
• Assist in note-taking and gathering requirements for discovery and design
• Design & communicate project requirements
• Design, test and get feedback on the build of the system
• Train & support clients as they go live
• Collect feedback and requirements for additional enhancements

Tools used for communication & management:

• ClickUp
• Slack
• G-Suite

General working hours of the company are 9-5 EST, and you’ll have some flexibility within that range. The first few weeks will include a clearly defined onboarding program to get to know the company & the team and to fill in the potential gaps in your salesforce, field service, or home services knowledge. This would be followed by a period of working under another business analyst or consultant in a non-client-facing manner until you’re fully prepared to step out on your own and speak confidently to clients about their needs.

Even after the onboarding period is over, you’ll have many opportunities for ongoing training & development, with full support from other team members in your professional growth. :)

As a successful candidate, you need:

• Experience as a Salesforce Analyst and/or Salesforce Administration (2+ years)
• Certification in Salesforce Administration
• Excellent English skills (speaking & written)

Brownie points for:

• Home Services Experience (Landscaping, Poolservice, Pest Control, Construction)
• Exposure to Field Service projects or Field Service certification

This role involves constant communication with the client as well as building what they need. The ideal candidate is someone who enjoys spending time with clients to support them & figure out what they want but also has the ability to dive deep into Salesforce to configure & design what they need to see.

If you have experience in truly being yourself in front of a client, building relationships with them, and understanding what they need - go ahead and apply! Everything else can be taught along the way. :)

What’s in it for you?

• $1700 - $3300*(based on experience) per month base salary + quarterly bonuses of up to 30% of base salary for personal and company performance
• Full time - Monday to Friday with some flexibility within the range of 9-5 EST
• Fully remote
• Potential for salary increases
• Opportunities for career advancement
• 3 weeks of Paid Time Off
• 3 Weeks of company holidays

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Empodio has specifically requested that you do not contact them directly. If you have any questions please contact us using dwy@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq