Sales & Operations Assistant - Rebecca Recommends [CLOSED]

Click here to watch the video from Rebecca, the founder of Rebecca Recommends:

Rebecca Recommends is recognised as one of the finest sales and marketing representation companies for hotels and destination management companies within North America. You can read more about what they do for their customers on their website.

The company has had tremendous success over the 19 years that they have been in business -- they have retained customers who have worked with them from the beginning & grew the market share, average rates and exposure for all of their clients amongst the luxury travel trade sector of North American travel advisors.

The company has a small team of wonderful ladies located all over the US, UK, Ireland and Serbia; Rebecca Recommends has always been a remote-first company. Through meaningful relationships with their clients and the travel advisor community, this team of hardworking, kind and passionate ladies manages to exceed their clients' expectations every day.

Rebecca Recommends is growing its team by onboarding a new Sales & Operations Assistant to support the sales and marketing team.

More specifically, within this role, you will:

• Assist in managing the RR database within Zoho (CRM), adding opportunities, bookings and information on the 10,000+ travel advisors within Zoho that RR works with
• Plan sales trips – you will be responsible for planning the trips, following up on all sales calls and inputting travel advisors’ sales information into the CRM as a result of sales calls and sales activities
• Respond to travel advisor inquiries, bookings, and VIP requests, researching, and planning itineraries for travel advisors using Rebecca Recommends properties and services.
• Assist in the managing and planning of RR Educational trips for RR clients
• Work with other members of the RR team in identifying suitable travel advisors and agencies to be invited on Rebecca Recommends EDU trips, organizing the details with RR clients.
• Assist with sales trip budgets and FAM trip budgets while exercising effective cost control.
• Collate monthly sales call expenses and receipts for reimbursement when needed
• Participate in the RR weekly team meeting (Mondays 11:00 am EST & attendance is mandatory) and ad hoc meetings with Rebecca Slater and/or RR team members
• Provide ongoing administrative support to other members of the RR team.

Although the Rebecca Recommends team count on your skills and excellent organisational aptitudes, an onboarding process will be organised for you, so that you can learn more about their CRM Zoho, SOPs and other information about their clients.

As the ideal candidate for this position, you need to have:

• Outstanding efficiency and organizational skills with excellent attention to detail and a positive, proactive approach to work
• A good command of written and spoken English
• A good understanding of working with Customer Relationship Management Technology
• Ability to prioritise duties and have excellent time management skills
• Willingness to develop strong product knowledge and a passion for all things related to our destinations of expertise its culture, regional gastronomy, artistic heritage and historical sights
• A team-oriented attitude and the ability to use initiative and take ownership for completing tasks whilst coping with a fast-paced office and remote salespeople.
• Ability to communicate effectively at all levels – you naturally earn others’ attention and respect. In addition, excellent spoken and written English is essential
• Strong IT skills including good knowledge of all MS Office programs.
• Willing to work during US Eastern Standard Time hours
• Ability to show initiative and be inquiring in nature
• Warm and welcoming attitude – you are personable and attentive
• Strong relationship building, rapport building and intrapersonal skills
• An understanding of and willingness to work towards assigned goals
• A passion for providing something extraordinary
• Good energy and solid work pace
• Ability to work alone as well as within a team
• Ability to work under pressure
• Detail-oriented mindset and proactive attitude

In short, Rebecca Recommends is looking for an organised, curious, and tech-savvy professional with a can-do attitude, sound judgement and the highest ethical standards; someone who is proactive, honest and trustworthy.

What’s in it for you?

• $10 - $12* per hour
• Full-time role ~ 40 hours per week Monday to Friday
• Working hours ideally until 2 PM EST (later on some days if possible) with a mandatory weekly meeting attendance (11 AM EST on Monday)
• Work for a team-focused company
• After a 90 day trial period, full-time staff have 15 paid days off (with additional US holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday following Thanksgiving, Christmas Day, Boxing Day, New Year’s Day) to use as you like, with prior approval.
• Birthday day off & yearly travel benefits after your first year
• Rebecca Recommends will provide some in-house IT support.
• Opportunity to grow into a more senior sales position.
• Long-term position
• Yearly salary review & increases based on proficiency within the role and length of service

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

“Working with Rebecca Recommends is extremely rewarding. As a team, we are based in completely different working locations however there is a real sense of camaraderie and an excellent support network. We work hard for our clients who are high touch, high service - we emulate their ethos through our day-to-day interactions with travel advisors. There is a constant flow of communication throughout the team at Rebecca Recommends that ensures we are all working towards a common goal. Remote working allows a huge amount of flexibility and there is complete trust that we will get the job done. Rebecca is excellent at understanding the skill set of her team and finds creative ways to play to these strengths, always offering unwavering support and guidance.”

“I have been lucky enough to have worked with Rebecca and the wonderful team at Rebecca Recommends for just over a year now. The continued support, guidance and encouragement from all the team have been invaluable in re-starting my career after raising my family and the flexibility of working from home fits perfectly with our lifestyle. I cannot thank Rebecca enough for sharing her knowledge and giving me the opportunity to pursue my dream job!”

“I have loved my 6+ years working with Rebecca and the team and have learned so much during my time with the company. Rebecca’s excellent reputation within the luxury travel industry has come from years of hard work and dedication. She sets the example that we all try to follow. This is a people business where relationships are built on trust, and trust is built on doing what you say you’re going to do (as well as exceeding expectations whenever possible!) I’ve held many other positions in other companies, but have truly enjoyed my time working with Rebecca because I feel supported and am motivated every day by her leadership and responsiveness. She’s also one of the kindest people I’ve ever met.

Working remotely has been great, as it allows me to organize my work and take breaks when I need to. Weekly team meetings and touching base whenever necessary throughout each week keeps us connected. I feel we’re a strong team and am excited about our future.”

“I have had the pleasure of working with Rebecca Recommends for over 15 years. The Rebecca Recommends’ team is welcoming, inclusive, extremely hard-working, knowledgeable, and passionate about travel, culture, and the positive impact it can have on people’s lives. I value the work/private life flexibility and varied projects that working for Rebecca Recommends offers. Rebecca Recommends has grown to be a leader in the independently owned, luxury service-oriented hotel and destination management service representation sector and I am proud to be a valued member of this amazing company.”

This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

In case you are applying for a full-time role: Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Applications are only accepted through JobRack. Rebecca Recommends has specifically requested that you do not contact them directly. If you have any questions please contact us using jasmina@jobrack.eu

– Only candidates from Eastern Europe are eligible to apply –

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book. Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq