Sales Coordinator [CLOSED]

The Sales Coordinator will improve the overall client experience by facilitating a consistent baseline of service to our clients. This role serves as primary support staff to the Founder and travel design team and is laser-focused on meeting the needs of our clients and delivering a highly personalized travel experience. This position’s main priorities are quality control, elevating the client experience by ensuring expediency in communication with both clients and suppliers, facilitating a smooth and consistent sales process, and fostering ongoing client relationships.

About the job:

• Overseeing the pacing of our inquiry and design process in our project management database
• Prioritizing and qualifying new client leads, moving them efficiently through our sales process, and following up with potential leads diligently to close new projects
• Keeping track of inbound leads and following up consistently
• Scheduling of sales calls (known as Discover Calls) for qualified leads and following up with prospective clients who don’t schedule
• Assisting travel design team with needs pre- or post-Discover Call (pre-call research, collecting prospect surveys, etc.)
• Following up with qualified prospects post-Discover Call
• Maintaining regular communication with clients during design process as directed by design team
• Sending post-travel surveys and collecting client feedback and testimonials
• Maintaining ongoing communication with established clients to encourage engagement and foster long-term relationships
• Ensuring client records are up to date, including maintaining database with client preference information, travel wish lists, marketing permissions, and internal notes for team and suppliers
• Processing all new sales in the company’s invoicing system and assisting with commission tracking
• Working collaboratively to build out internal Knowledge Database, our robust collection of supplier, destination, and experience information
• Oversee client itinerary management system, including building out each trip and maintaining final documentation for each

A strong candidate possesses:

• An almost obsessive attention to detail and organization is a must
• Exceptional written and verbal communication skills, including strong proofreading skills
• Talent for multi-tasking and maintaining order while handling many projects
• An ability to react quickly and positively to feedback and maintain open lines of communication
• The ability to manage fast-paced work and stressful situations quickly and calmly
• Strong people skills with the confidence to interact with clients and suppliers effectively and professionally
• A commitment to continuous improvement, excellence, and error-free work
• Outstanding customer service skills, discretion, grace, and humor

Required skills and traits:

• Resourceful and proactive self-starter who can independently identify, assess, and resolve problems
• Tech-savvy and familiar with all commonly used software such as Microsoft Office and Slack
• Ability to adopt new technology quickly and to think creatively about how to use technology to improve business operations on an ongoing basis
• Team player who appreciates a collaborative and supportive working environment

Bonuses:

• Knowledge in Traveljoy, ClientBase+, AXUS, Trello or Sabre
• Experience developing and implementing processes
• A passion for travel, an inquisitive nature, and an interest in global destinations and cultures

Working Style:

• This is a remote position, paid on an hourly basis as an independent contractor
• This role will begin as part-time – approximately 20 hours per week – with the ability to grow as our business grows.
• Most work will be assigned digitally but you should be available for calls as needed and for a weekly team meeting conducted via Zoom.
• Flexible schedule – our team is based in the US Central Time Zone (GMT -5) and Central European Time (GMT +2). You have the freedom to schedule your working hours as you see fit, as long as you produce high-quality work on a timely basis

Benefits:

• Hourly rate of $9 - $13*
• Fully remote employment
• Semi-flexible working hours, ideally as close to CST as possible
• Working days are Monday to Friday, potentially with occasional work over the weekend for emergencies in case of trip issues while clients are traveling
• Salary increases based on your contributions Denison Travel
• Professional growth opportunities as our company continues to grow
• Travel opportunities for educational purposes, e.g. conferences, road shows

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

How to Apply:

• Submit your CV along with an essay covering the following points:
  • Your favorite travel experience or your number one bucket list destination and why
  • Why you would be a great addition to the Denison Travel team
  • Why Denison Travel would be a great fit for you

As part of the hiring process, you may be invited to record a short video to introduce yourself, complete test tasks, or attend a video interview.