Operations Manager right here at JobRack [CLOSED]

📑 - Lead the operations and customer engagement of JobRack's Hiring Services

💰 - $2000 - $3000 USD per month
💻 - UK company growing fast

😊 - Rewarding - Helping businesses to grow and people to get great jobs

📈 - Mid - Senior Role

🎯 - Full-time

📍 - Work from home or anywhere you prefer

If this is something that sparks your interest, keep reading 👇

This is an absolutely pivotal role for us. There’s a lot of detail below for you to read, if you don’t like detail then no worries, you’re not for us!

Click Here to Play an Intro Video from Noel the CEO and Owner of JobRack
 

ABOUT US

Jobrack helps business owners from all over the world hire quality remote team members from Eastern Europe.

Our clients work with us for three key reasons:

1. We give them access to high quality talent that they couldn't find themselves

2. We give them the help and support to hire successfully

3. Because they trust and relate to Noel our CEO as a business owner and entrepreneur.

Our company culture is fun, rewarding, high achieving and focused on getting things done. We are a small but focused team doing great work and having fun along the way.

Over the last few years we’ve grown massively, here’s a few of our achievements and there’s lots more to come:

• Over 500 Eastern Europeans successfully placed into great jobs with employers all over the world.
• Launched a Done With You Service with immediate success and 5x'd our revenue within 5 months.
• Helped hundreds of businesses grow through hiring great team members.

The future is exciting with three key areas of focus:

• Rapid growth of both our Done With You and DIY job post services
• Building and developing our team, our systems and our processes
• Wowing our customers

Our permanent team consists of:

⇢Noel (Owner/CEO) - handles all Sales and Marketing, leads the day to day business, decides priorities and handles the customer interaction for the Done with you service

⇢Ilma (Hiring success manager) - handles all customer support and DIY job post operations and sourcing.

⇢Mirela (Jobseeker success specialist) - focuses on bringing more jobseekers to JobRack and supporting them every step of the way

⇢Slobodanka (Recruitment specialist) - leads on the Done With You roles helping our clients to hire great team members through a highly targeted sourcing and recruitment approach.

The current team all report into Noel as CEO, the intention is that day to day reporting lines will move to the new Operations Manager as part of you joining us and completing a carefully managed transition.

We also have a wider team of developers, designers and content writers that support us too.

Here’s us on our Christmas party zoom call….more Christmas themed dressing up needed next time!

Requirements

ABOUT THE ROLE

We are looking for an experienced Operations Manager to join us and lead the operations and delivery side of the business including our DIY job post service and our rapidly growing Done With You recruitment service (https://jobrack.eu/pricing for more details on these).

A big focus of the role will be in implementing processes, systems and tools to ensure we can continue to scale the business whilst maintaining and further improving our excellent service and results for our customers.

You will also be the face of our client delivery engaging with customers, managing the onboarding of our high touch recruitment services and providing updates to customers by email, videos and regular Zoom calls.

Key priorities for the role:

• Client communications in excellent spoken and written English. Leading the operations team in excellent customer engagement ensuring happy customers, a happy team and a profitable business.
• Process improvement - Implement and continuously improve, processes to ensure we can grow and scale rapidly and successfully.
• Attention to Detail - Especially the numbers - Driving us to a KPI driven approach bringing significant improvement to day to day operations through focus on the numbers that matter for all aspects of the business.
• Convey information visibly and effectively - You'll know what great looking documents and diagrams look like, whether it's a customer roadmap, an operational report or an infographic, you'll know what good looks like and either how to create it yourself or how to outsource it to get it done.

Having a growth and action mindset will be key for you to succeed in this role.

What you’ll be working on….

• Reviewing processes to identify opportunities to Eliminate, Automate, Delegate or Simplify tasks to streamline how we collate information and deliver our services.
• Identifying, proposing and implementing software and tools to improve how we run our business (Asana, Clickup etc)
• Learning how to use Workable and implementing it to drive an efficient and customer focused experience for our Done With You service. We want to get the most out the tools we use, getting awesome results and doing cool things that wow customers with tools and systems will excite you.
• Defining and driving implementation and improvement of standard operating procedures
• Using tools like Zapier to automate manual processes to free up time and improve customer experience.
• Defining and implementing key metrics for monitoring and reporting of the various areas of the business implementing them into regular reporting and review processes including selection and configuration of relevant tools.
• Leading the team and setting/reviewing OKR's including prioritising ideas for action.
• Identifying ways to engage existing customers encouraging referrals and repeat business.
• Helping us make sure we improve every day.

The First few weeks in the role….

• Learning how we operate our business,
• Auditing our processes and the systems in place
• Identifying priority areas for improvement and proposing methods and approaches to improve.
• Coming up with your own 90 day plan as well as a longer term vision for how we operate our business.
• Shadowing Noel on customer calls with a view to rapidly taking over customer engagement for the Done With You service.
• You'll be hands on making improvements and getting stuck in right away. No ivory towers here!

Tools we use:

• Asana
• Clickup
• Slack
• GSuite
• Helpscout
• Bonjoro
• Loom

ABOUT YOU

Our most suitable candidate:

• Has proven Operations Management experience with demonstrated success in at least one area of operational business growth, customer success and/or implementation of business processes and systems.
• Significant process improvement experience including systems implementation and automation of manual processes
• Experience making a significant contribution to the success of a high growth business
• People management and leadership skills and experience
• Excellent written and spoken English
• Has strong attention to detail
• Is process and improvement focused
• Gets on well with people and likes leading people to success
• Is likeable
• Is trustworthy
• Is Driven, proactive and energetic
• Is excited by the idea of developing and growing themselves to run the operations of a seven figure business

Brownie points for experience with any or all of the following:

• Budget and financial management
• Implementation of KPIs and Reporting / data visualisation tools
• Experience with automation tools i.e. Zapier/integromat
• Management of costs and profitability experience
• Understanding and experience of Objective setting especially OKR’s

In summary you will enable Noel the CEO to step back from the operations side of the business to focus on growing JobRack, safe in the knowledge that you and the team have the operations and customer engagement side of things firmly in hand.

You will be pivotal in the successful growth and scaling of JobRack with all the excitement, fun and challenges that will bring.

Benefits

WHAT’S IN IT FOR YOU

• Competitive salary $2000 - 3000 USD per month - Think you deserve more? Tell us why
• 20 days paid holiday per year
• Performance related bonus scheme/profit share in the future
• Training budget and time
• Working hours: 40 hours per week within normal working hours with some flexibility as part of working remotely. Majority of hours crossover with 8am-5pm UK/Eastern Europe time.
• Chance to grow as JobRack grows - the future of this role could be the future COO of JobRack
   

Opportunities for growth

As JobRack grows our team will grow too enabling you to develop in your leadership, management and operations skills and abilities.

We're going to be a 7 figure business within the next 18 months so you'll be managing significant budgets and be responsible for delivering outstanding service to hundreds of clients and thousands of jobseekers.

Long term there's the opportunity to progress to lead the majority of the business in a COO level role as right hand person to Noel as CEO.

When it comes to salary there’s significant opportunities for growth there too. We always want to pay well and reward our staff both through competitive salaries, bonuses/profit share and through other meaningful perks and benefits.

As you help us succeed as a business you will be rewarded appropriately. We talk openly about salary and benefits making sure we focus on all the aspects that make our team happy and thrilled to be working at JobRack for the long term.

What’s it like to work at JobRack?

First I’ll let some of our team answer that:

“I’ve been working with Jobrack for almost a year and I could not be happier. Really love the flexibility and work-life balance that the job offers. Most importantly, it’s been an honour to work with and learn from Noel and the team. Flawless communication flow, unlimited guidance and freedom, feeling valued and heard is something I wish everyone had a chance to experience in their career.

I was happy enough to experience all these things with Noel and Jobrack and cannot thank him enough! Cheers to many more years of growing together in such a healthy working environment.”

"I've found with JobRack exactly what I would want from a job with with which I want to build my career - work that has actual purpose of helping others, constant support and encouragement on professional and personal development and a team that is committed to one mutual goal and is sharing a vision of creating something great! You know you're in the right place when Mondays go from dreadful to exciting and energy boosting! :)" Ilma

"After a long time, I feel like a valued worker. Working with the JobRack team makes me happy because they appreciate each effort and commitment. I had no idea I would find an employer like Noel. He is very supportive and does everything to have satisfied employees. That makes JobRack unique."

We’re building a business that makes people happy. Our team, our customers that pay us to help them hire great people, and the jobseekers that we help to get great jobs.

We work hard, we hustle, we get shit done, we experiment, we 'do'.

We support each other, we communicate openly.

We ask:

• How can we wow our customers?
• How can we make them feel special?

Referrals are hugely important for us, so customer satisfaction and over-delivery is a hugely important part of our business.
 

HOW TO APPLY

• This position will be closed as soon as we find the perfect match. So make sure to read the description carefully and take your time to submit a high-quality application that stands out.
• If you apply we’ll respond promptly and keep you updated throughout the process.
• As part of the hiring process there will be the following steps:

1 - Click Apply and complete the application form - following that you’ll get a request to send us a link to a video of up to 5 minutes (not longer) of you introducing yourself and tell us a little about you and why you think you’re the right person for our role.

2 - There’ll be a second stage, likely an initial interview but possibly something different based on some processes we’re testing right now

3 - In depth interview - Chance for us to talk in more detail together about your future working with us.

4 - Test project - a chance to see how well we work together.

5 - Referencing - we’ll want to speak to at least one of your current or previous employers to hear the great things they’ll say about you

We’re looking forward to hearing from you.