Operations Manager - Aprender Inglés Americano [CLOSED]

Click here to watch the video from Cody from Aprender Ingles Americano:

https://youtu.be/Pintz1UBYqc

Aprender Inglés Americano is a team that teaches English to Spanish speakers using a unique method and fun authentic materials, such as songs, TV shows & movies. Our Mission is to transform the way English is taught online through fun and innovative learning. At the moment, we are a small team of about 20 individuals distributed across the world but we all value our ability to serve our students and to help them achieve their English goals. We motivate them, challenge them and support them in all interactions . We all strive for excellence in all areas and we believe in continual improvement, learning, advancement and innovation. We set the standard for online ESL education.

The past years have brought us significant growth on Youtube (from 100k subscribers to over 1 million). We have grown 98% organically and we are in the process of scaling our business with ads. There is a project to potentially duplicate the channel in Portuguese and we are also adding new and exciting courses. With our growth comes a need to expand our team to include amazing and talented people, such as you!

What does an Operations Manager look like for us? It is someone who can create order out of chaos, someone who can take the ideas and make them real. They drive execution. Someone who can provide clarity and ensure the right communication is happening throughout the business. They are often the glue holding people or departments together.

• Be responsible for managing several concurrent high visibility projects that may cross multiple business divisions.
• Define project scope and schedule while focusing on regular and timely delivery of value;
• Organise and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects.
• Support and coach people to get the best out of them.
• Put in place the appropriate people, process, and tools, to improve team efficiency and effectiveness.
• Coach members of the team as needed to optimise the efficiency of the team.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organisational resources to improve capacity for project work; and mentoring and developing team members
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team.

Although we count on your experience and skills for you to excel as our Operations Manager, support will be provided to you to ensure a smooth transition to our team.

You will work closely with the leadership team to take vision and ideas and make them happen.

Tools we use to communicate and manage tasks

Slack

Trello

G-Suite

As our ideal candidate, you should have:

• A BA or BS or equivalent experience (2+ years)
• Very effective interpersonal skills including mentoring, coaching, collaborating, and team building.
• Strong analytical, planning, and organisational skills with an ability to manage competing demands.
• In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of trust and confidence.
• Proven ability to lead projects and ensure objectives, goals, and commitments are met.
• A creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.

Brownie points for:

• Experience with Slack, Trello (or other CRM software)
• G-Suite proficiency
• Experience in Agile project management

Our perfect Operations Manager is:

• able to work across departments and understand when and how cross team communication is key
• Comfortable working with data and measurements
• Familiar with the right balance of getting things done versus keeping leadership informed (decision making)
• Able to hold people accountable for outcomes
• Open-minded and willing to learn
• Able to maintain a positive attitude even in difficult situations
• Able to efficiently manage a remote team

• A starting salary of $2000- $3000 per month plus an annual bonus based on performance
• Work remotely
• Potential for salary growth as the company scales
• Full-time position - work 40h per week Monday - Friday, ideally with a 4-hour overlap between our day (GMT+7)
• 20 days of paid holiday per year
• Growth with an exponentially growing company

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, we’ll respond promptly and keep you updated throughout the process.

As part of the hiring process, there will be the following steps:

1 - Click Apply and fill in the application form

2 - You’ll be invited to record a short video to introduce yourself

3 - Paid test tasks for the shortlisted candidates

4 - Video Interview where we can get to know each other in more depth

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book

Got questions about working remotely? Definitely check out our FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq