Operations Manager [CLOSED]

Hands-Off CEO

is an agency committed to helping exceptional CEOs achieve their next level of hands-off growth; they work with busy CEOs so that they can go from working IN their business to working fewer hours ON their business. The company’s mission is to transform hundreds of thousands of lives for the better - from staff to businesses and their communities – and create an opportunity for CEOs to expand their impact in the world.

Many of their clients have worked for decades to build their companies to where they are now, and it takes a tremendous amount of trust for them to become clients of Hands-Off CEO. This is precisely why Hands-Off CEO is a client-committed business looking to provide more and more support for its clients. To provide the magic results that change lives, the team at Hands-Off CEO is fiercely protective of their company culture: they have high expectations of each team member and all employees have radical ownership of their field of speciality: they each are experts in their areas – it is up to the individual to take care of all the steps to provide a magical experience for the clients.

Hands-Off CEO is a fully-remote business and as such, it has employees across the US, Canada and Macedonia who are helping CEOs grow as leaders and create amazing workplaces & job opportunities for their staff. The company highly encourages work-life balance: when you are with your family, be with your family; when you are at work, you are focused on work. Hands-Off CEO is very supportive of the growth of its employees and all members give direct feedback so that each person can develop quickly, elevate in their career, and ultimately, have it serve their life.

To continue delivering amazing results to its clients, the Hands-Off CEO team is looking for an Operations Manager who will be effective in ensuring that the company has all the processes in place for client delivery, managing the team, and supporting the CEO in strategic planning for the year/each quartal. This is an exciting and dynamic role with a huge scope of impact on the company, as you will be instrumental in helping achieve the company's growth.

The key responsibilities of your role will include:

🔷Leading the team based on the company’s mission and core values to execute the CEO’s vision

🔷Overseeing client service operations and the team to improve results and client retention

🔷Predicting capacity needs of a fast-growing company and leading the team in improving business processes and efficiencies to profitability run day-to-day operations of the company

More specifically, you will:

• Manage operations of the company
• Manage ClickUp and ensure everyone is running it properly
• Review team performance in a timely manner
• Ensure invoices are correct and sent to the accounting department on time
• Coach team members to expand their comfort zone to achieve goals and grow personally and professionally
• Facilitate team member growth outside of work and support them so that they can show up to work as their best selves and live the core beliefs of the company
• Utilise technology stacks to oversee marketing and selling high ticket sales online and implement digital marketing strategies i.e., Infusionsoft funnels, Calendly integrations, Zapier, partner promotions, book launches, etc.
• Ensure coordination and communication between departments in a way that supports the achievement of company goals and enhancement of company culture
• Manage and create project timelines for critical projects to achieve long-term goals; assist with the most pressing needs of the company
• Lead and train the team in operational efficiency and create processes
• Manage and anticipate the capacity needs of the company
• Ensure Quarterly Plans are on track and move the company closer to its one-year goals & three-year horizon
• Use a modified Traction model to manage the team agreements on the task distribution
• Ensure projects are completed on time and within budget
• Interact with the whole team and work directly with Mandi, the founder and CEO of Hands-Off CEO

As you join the company, training will be organised for you so that you can learn more about the company, people and processes. You will receive development training from Hands-Off CEO's Operations Consultant who has senior training experience in leading organisational excellence. You will also work a lot with the CEO to get to know her vision, the core values of the company and the annual plan for 2023 and beyond.

Although ongoing development will be a key part of your role, the company is looking for someone who has experience and expertise in the operational field & who can quickly hit the ground running.

To excel in this role, you need to have:

• 5+ years of experience in management and leadership roles, e.g. operations management, account management within the business services space, project management experience, etc.
• Professional attitude and the ability to present yourself as such
• Excellent communication skills, both written and spoken
• A growth-oriented mindset
• Tech-savvy personality and the ability to learn new software quickly
• Solid computer and reliable internet connection
• Access to a quiet space with clean background for meetings
• The ability to take radical ownership leading operational efficiency

Hands-Off CEO advises its clients on areas around scaling growth and operational efficiency. The most ideal candidate will desire to coach as well as work on operations, ideally working 80% as an Operations Manager and 20% on Client Coaching.

Brownie points for

• Knowledge of consulting agencies
• A degree in Business Operations, or a related field
• Experience with Slack, ClickUp and/or Infusionsoft

This is an opportunity to use your hard-earned skills to mentor developing managers and advise CEOs. It is a tremendously rewarding experience. Mentorship with the CEO of Hands-Off CEO and other advisors will give you the skills to mentor based on their systems and drawing on past experience. Therefore, leadership presence and people skills are a must for your role!

What’s in it for you?

• $25 - $38 per hour*
• Full-time (~30 - 40 hrs per week) and fully remote role
• Semi-flexible working hours with an overlap with the Mountain Time business hours for meetings and communication with the team
• Work with a supportive team of A-players and learn from amazing strategists
• Grow with the company as it creates a tremendous impact in the industry and the lives of their teams & customers
• As Hand-Off CEO also trains Operations Managers and COOs for its clients, there will be ample opportunities for your growth and skillset expansion & opportunities to be a part of their existing peer support group of other Operations Leaders
• Professional growth opportunities to a more senior role; unlimited potential for further growth
• Salary increase opportunities based on performance

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Hands-Off CEO has specifically requested that you do not contact them directly. If you have any questions please contact us using dwy@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq