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Operations Manager [CLOSED]

Full Time 2500.00 - 3500.00 USD Type: Monthly

Click here to watch the video from Jerry, the CEO of Vinci Digital Marketing:

Located in Carmel, CA, Vinci is a full-service marketing agency that aims to create more sustainable and measurable results for growth in their client’s businesses

Their core marketing strategies help drive a high volume of quality leads to their customers' doors, delivering great ROI and continued growth. Services include but are not limited to: branding, logo development, web design, business consulting, marketing plans and strategy sessions, paid search advertising, search engine optimization (SEO), copywriting and content marketing, social media marketing, social media advertising, website development, website maintenance, hosting, and more.

Working for Vinci can be a great experience, especially for someone who wants to work in a fully remote environment with team members positioned around the globe. Their team works with a wide variety of industries. There is always something to learn, improve, or create and rarely are two days ever the same. The entire team is accessible via Slack and each team member has the opportunity to communicate freely among fellow team members or groups to help foster a healthy internal team culture.

The Vinci team is looking for their next essential team member - an Operations Manager who will work closely with the CEO to help streamline the processes, coordinate procedures and overall help scale the business by identifying areas of improvement.

You will play an integral role in the team.s the right hand to the CEO, you would work with the entire team and team managers, ensuring that all the processes are optimised and the routines established.

Your role is will focus on these areas:

#1 Helping develop repeatable systems and processes that truly benefit the team as well as the clients

#2 Managing as much day-to-day communication between Vinci and clients as well as internal team communications

#3 Improving quality and efficiency of the team and their output without negatively impacting the customer experience and helping increase profitability

More specifically, within this role you will:

✅Develop systems and processes for each of their service offerings, client relationships and management, as well as for the internal team to improve workflow and communication.

✅Solve problems and delegate to the team, executing plans in real-time and ensuring milestones are met

✅Improve the experience for the clients throughout all stages of the customer journey

✅Improve the quality of deliverables for clients by implementing & updating internal processes

✅Proactively look for ways to increase profits and growth, and closely work with the CEO to develop growth strategies that align with the company’s vision, core values, and culture

✅Manage the internal team as the right hand to the CEO

✅Coordinate departments and manage within-company communications which will support the achievement of company goals and enhance the ethos/culture

✅Conduct ongoing assessments and improvements on processes to ensure consistency and reduce variabilities & soft-spots

✅Research various (marketing) services and strategies to ensure systems are up to date

✅Manage business development tasks and client outreach

✅Manage any issues that come up with the clients or team members

✅Report directly to the CEO

Although Vinci counts on your experience and expertise to do your job effectively, an onboarding programme will be organised for you so you can learn more about the agency, what they do, who their clients are, and what are the top action items to address. Your first weeks will be full of learning, discussions, research, and collaborative effort with the CEO. You will also have access to the systems and processes that are already in place at the company.

To be considered for this role you must have at least:

  • 5+ years of experience as an operations manager, in digital marketing and/or advertising
  • Some experience in digital marketing and advertising, ideally, both managerial and applied e.g. creative services like design, development, content creation, or strategic services, such as branding, SEO, marketing strategy development, etc. - Although you would not directly use these skills daily, marketing knowledge is crucial for you to understand the roles & responsibilities of your future team members
  • Experience with cloud-based applications e.g. Dropbox, Teamwork.com, Slack, Google WorkSpace

Additional bonus points if you have::

  • A university degree or certificates of completion in Marketing, Internet Marketing, Graphic Design, or any specific service related to experience in marketing, advertising, or a related field.

Vinci’s ideal Ops Manager has:

  • A good sense of humour - you can have fun and do your job well without being dead-serious all the time
  • No aversion to curse words - we love passionate team members!
  • Emotional intelligence -sensing when others are frustrated, upset, happy, excited, etc. The role of a manager and a leader is to de-escalate difficult situations and recognise when others need to be seen and heard
  • Honesty and Integrity - doing what you say you're going to do, no matter who is watching. You must be honest, no matter how hard that might be - omissions and deceptions aren’t tolerated at Vinci
  • Soft skills - your role is as much about ‘how you work’ as it is ‘what you do for work;’ you must be a strong communicator with good people skills
  • Assertive personality - you are confident and stand in your power respectfully no matter who is in front of you
  • Vision - you are willing to and want to think outside the box
  • Excellent time management skills - you can self-govern and get things done in a reasonable time frame
  • Detail-oriented mindset - Vinci is a high-end marketing agency, therefore, every detail matters and the team needs someone who pays attention to the quality of their output as well as the team’s work
  • Responsiveness - you can communicate consistently and quickly across all duties of the job including client and team communication as well as working directly with the CEO and other managers
  • Thick skin - you don’t take feedback and criticism personally; rather, you embrace the opportunity to improve

What’s in it for you?

  • Monthly salary of $2500 to $3500* depending on experience
  • Fully remote and full-time position
  • Flexible working hours with a daily 3-4 hour-overlap with Pacific Time for client communication & meetings with the CEO
  • Long-term employment opportunity - the Vinci team is looking for someone who wants to commit to a long-term position
  • Periodic pay increases based on the performance & commissions on referrals/leads
  • Paid (US) holidays & local religious/cultural holidays (when applicable)
  • 10 paid vacation days per year + 5 paid sick leave days + 3 paid personal days off
  • Access to learning materials such as LinkedIn Learning, or Vinci’s Business Made Simple portal and any other learning platforms that are acquired

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The Vinci team is driven by mutual core values, and dedicated to helping their customers create irresistible and authority-driven opportunities for growth.


Their attention to detail is matched with their drive to see the clients succeed as the authority in their markets allows them to track and measure the impact of the strategies. The growth that the Vinci team creates for their clients is not simply numerically based but also empowers clients to have a deep understanding of their brand identity and how to leverage it to increase their bottom line.


Vinci believes that no business should have to navigate the complexities of marketing alone, which is why they have taken the initiative to become subject-matter experts guiding clients through the process as relentless advocates of their brand.


They lay the foundation and educate the clients on how to position themselves as the authority in their industry, hand-in-hand with an intentional strategy customized to each brand’s needs and budget; creating a path for measurable and sustainable growth.


Their expert team of diverse professionals and creative individuals allows them to offer innovative solutions and perspectives, helping the clients’ brands to foresee what’s coming next and empowering them to continue as a capable leader in their respective businesses.


The Vinci team understands that the marketing industry is continually evolving, they are an agency that strives to create lasting relationships with past, present and future clients, always leaving the door open for the continued development of their business.


Devoted to laying down roots within their community and giving back to the businesses and organizations that sustain the local economy.

Do you share these values? If so, read more about how to apply!

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Applications sent to Vinci Digital Marketing will not be considered for the position. If you have any questions please contact us using support@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq

Vinci Digital Marketing

Vinci is a Carmel, CA marketing agency that helps businesses to attract better prospects, improve sales, and lead with genuine authenticity. Our co...

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