Operations Manager [CLOSED]

Click here to watch the video from Ricardo, the CEO of OneRhythm:

OneRhythm is a full-service marketing agency hyper-focused on helping Nonprofit Cultural Organisations grow their membership base. They unlock 20% year-over-year growth without the guesswork, cultivating happy members who become lifelong supporters. They do this through planning, executing, and analysing integrated (direct mail, email, online) marketing campaigns focused on acquiring, retaining, upgrading, and reactivating members. Clients work with them because they deliver measurable results, provide elite service, and are fun to work with!

The OneRhythm team is collaborative, client-focused, and competent. The company culture is based around respect at all times and they want everyone working with OneRhythm - be that client, employee, contractor, business partner, or vendor - to genuinely WANT to work with them. They believe in win-win and making the pie bigger for everyone. The team is serious about getting things done, but they are also fun and creative. If you like to work hard and play hard then you will fit in at OneRhythm!

At the moment, the OneRhythm team is looking for an Operations Manager to support the agency’s continued growth by focusing on managing and improving operations, assessing the current state, identifying & prioritising operational gaps, and coming up with creative ideas and solutions the team can readily implement. This is an exciting and dynamic opportunity where your key focus will be to:

1️⃣Take the company vision and guide the team to turn the vision into reality by setting clear expectations on the roles, responsibilities and performances of the team members

2️⃣Solve problems and propose solutions in place of the CEO, as well as identify the improvements that impact company vision

3️⃣Profitably run the business on repeatable systems and lead the team in creating and innovating those systems

4️⃣Improve quality and value proposition for clients as the company scales

5️⃣Continually and proactively look for ways to increase profits, particularly by looking for force multipliers that get more out of the same effort

6️⃣Manage the team in place of the CEO so he can focus on continuing to grow the agency without being a bottleneck

The role comes with a huge scope for development and financial reward for the right person; you will join a growing marketing agency and make a real impact on the company's success.

More specifically, within this role, you will:

• Ensure all operations are carried out in an appropriate and cost-effective manner
• Improve operational management systems, processes and best practices, e.g. creating standard operating procedures (SOPs)
• Formulate strategic and operational objectives;
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase the quality of customer service;
• Work with the CEO to communicate the company vision, core values, and culture
• Streamline the marketing & sales process to attract our ideal clients
• Help the company’s processes remain legally compliant

As you join the company, you will have organised training which will primarily consist of learning the specifics of OneRhythm; however, the team counts on your experience and expertise, and you will be expected to hit the ground running in the first few weeks by assessing the current operational state, meeting with all the team members individually and in groups to identify operational gaps, prioritise opportunities for improvement, and develop SOPs.

In order to excel in this role, you need to have:

• 4-5+ years of experience as an Operations Manager, or similar, with a proven track record
• Knowledge of organisational effectiveness and operations management
• Experience with budgeting and forecasting
• Familiarity with business and financial principles
• Marketing agency industry experience
• Experience using MS Office and G-Suite applications, particularly Excel/Sheets when it comes to budgets and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• A sense of humour; this is a must! :)

Brownie points for:

• Degree in Business, Operations Management or a related field

The ideal candidate is:

• A self-starter who is motivated and takes ownership
• Analytical and able to use those skills to improve processes and systems, as well as create and deliver solutions
• Tenacious with the grit to drive change, especially in the face of opposition
• Emotionally intelligent, i.e., able to create relationships built on trust; you are a good and persuasive communicator and open to personal development
• Collaborative, client-focused and a team player
• Respectful and professional towards the team members, business partners, vendors and clients
• Passionate about creating, innovating, and optimising systems and processes with an eye towards growth and profitability
• Happy to lead others in a positive and constructive manner

What’s in it for you?

• $3000 - $4000* per month based on your experience
• Fully remote and full-time position ~ 40 to 50 hours per week Monday through Friday
• Flexible working schedule; OneRhythm usually operates between 9 AM - 6 PM PST, but internal meetings can be organised at a different time as long as you communicate clearly :)
• Access to a virtual Operations Academy that meets weekly via Zoom with Operations Managers from other companies to discuss best practices and provide professional support
• Regular performance reviews to set expectations and goals
• Salary increase opportunities based on contributions to company growth
• Huge scope for professional growth that comes with joining a team at an early stage
• Professional growth opportunities to a more senior position, such as the COO

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

Please expect the hiring process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. OneRythm has specifically requested that you do not contact them directly. If you have any questions please contact us using dwy@jobrack.eu

– Only candidates from Eastern Europe are eligible to apply –

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq