Operations Assistant [CLOSED]

Are you looking for a new level for your career?

Leatherback Travel might be a fit.

Adventure travel isn’t just a fun industry to work in - it is also exploding in growth and one of the most exciting places to be.

Leatherback Travel is an Australian group of fast-growing adventure travel brands. It is made up of Patch Adventures - running since 2019 - and Magnificent Rail, which is launching now. And, by the time you read this ad, there’s a good chance we’ll have launched our next brand, Camino Women.

Our goal is to create the best journeys that travellers will ever go on and deliver the most memorable adventures in our customers’ lives. Our team combines decades of travel industry experience, and the customers love the trips we design. Our guests go to all sorts of unusual and unique places with great support and communication from Leatherback Travel's Customer Service Team.

The future for Leatherback Travel is huge. We are not just launching new brands; we are doing it with a purpose. We don't want to just take our customers to the best places… We want to build and create new experiences to share with the world. Our goal is to build walking trails, hiking lodges and create completely new travel routes in places that are unexplored and unappreciated.

Our team works remotely and right now consists of four people excited about their work. We are passionate about delivering world-class experiences and delivering the absolute best trips, we have the best marketing, and give people the best customer service. We are looking for people who share our results-driven approach and desire to become better at what they do. If that sounds like you, read on!

Right now, our company is achieving success and receiving many booking enquiries, which is why we are looking for our next Operations Assistant to work closely with the Bookings Manager and assist her with booking requests and enquiries. You will ensure that our customers have a perfect, error-free experience, as well as that the data in our CRM is up to date. Because of you, our customers will be able to relax and look forward to their exciting holiday, knowing that all their details are taken care of.

The three key focus areas of your role will, therefore, include

✅ Ensuring that all bookings and customer data are inputted correctly

✅ Preparing messages to enquiries to be sent on behalf of the Bookings Manager, Louise

✅ Working on creating new and optimised systems and processes

More specifically, within this role, you will:

• Support our Bookings Manager with operational tasks related to organising a trip for our groups of customers
• Add bookings in CRM systems and create reports
• Respond to simple customer enquiries
• Create receipts for payments
• Input flight and passport details, as well as double-check that they are accurate
• Log FAQs in the FAQ documents
• Organise and send client information to our suppliers
• Report directly to the Booking Manager and collaborate with the broader team

Once you join our team, full-time training will last for a week, and it will consist of training sessions for 1-2 hours each day and self-guided SOP reviews. From there, you will start tackling tasks hands-on each day while continuing your training on a part-time basis for an additional week. The company will provide you with a monthly budget of $50 per month ($600 per year) to spend on online courses related to your role.

In order to excel in this role, you need to have:

• Experience in some operational roles and tasks, e.g. bookkeeping, customer support, administration, EA/VA/Ops Assistant, or similar
• Excellent attention to detail
• Ability to follow through with SOPs and instructions
• Highly diligent work attitude and ability to manage a list of to-do’s and prioritise workflow
• Strong ability to learn new software systems; you are tech-savvy
• Ability to handle the data entry and double-check the information
• Ability to maintain a consistent focus

Brownie points for:

• Experience in a junior/entry-level operations role that involves data entry

When applying for this position, you will be required to write a cover letter. Please make sure you write a detailed cover letter addressing the criteria and explaining why you think you’re the right fit for the role.

What’s in it for you?

• $1300* per month
• Full-time and fully remote role ~ 40h per week Monday through Friday
• Flexible working hours with availability during 5 PM Melbourne, Australia time for a hand-off call (8 AM CET/9 AM EET)
• Long-term and stable opportunity to work with a fast-growing company and a supportive team
• Monthly training budget of $600 per year
• Annual travel credits to use on travel with the company
• One free trip per year (up to $4,200 AUD in value, flights not included)
• Four weeks of paid holidays per year (ie 20 days)
• Opportunity to travel occasionally to Europe, Northern Africa, and/or the Middle East to create content and meet providers
• Uncapped potential to grow in the role and increase in salary, depending on the performance
• The opportunities are endless to build the dream role for you. Those with the aptitude and desire will have the ability to grow into management or senior IC (individual contributor) positions.
• Candidates who are enthusiastic to grow will receive support to develop themselves. In addition to our training budget, those who wish to do so can learn new tools and systems and become advanced users of platforms such as Airtable.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out. Also, make sure you write a detailed cover letter addressing the requirements and the criteria for this position.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

Please expect the hiring process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Leatherback Travel has specifically requested that you do not contact them directly. If you have any questions please contact us using dwy@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq