Operations and Supply Chain Manager [CLOSED]

Hopstitch is an Amazon FBA business which brings high-quality, innovative products to the US market. Founded in 2015, Hopstitch works with suppliers to develop ODM solutions for their customers. Their primary imports are small home appliances and consumer goods.

They believe in quality craftsmanship and creative designs to provide their clients with practical products that will sell competitively in their marketplaces. Currently, they are working with the US market, but they are expanding to the UK, EU and UAE this year.

The small but professional team relies heavily on data and constant experiments, testing hypotheses and refining their intuitions. Because of the constantly changing landscape of the Amazon marketplaces, they continuously re-assess the workflows and strategies to refine operations.

This is a results-oriented environment, and if you share that mindset, make sure to read on!

Right now, the Hopstitch team is looking for an Operations and Supply Chain Manager to maintain and manage supplier relations, such as reordering, checking product specifications, managing timelines, and quality control. In addition, this role will be responsible for other related tasks such as maintaining stocks in the marketplace, arranging logistics, and keeping up to date with Amazon policies relevant to Hopstitch.

In this dynamic role, you will play a key part in Hopstitch - you will improve overall margins by streamlining the supply chain for each product & provide opportunities for product line expansion through closer relationships with current suppliers.

More specifically, you will be responsible for:

1️⃣Supplier relations

• Orders & reorders
• Product specification updates
• Quality Control scheduling & reviews
• Invoice Management
• Shipment scheduling
• Arranging documentation
• Coordinating with suppliers, freight forwarder, and destination 3PL
• Finding and vetting suppliers for new products

2️⃣Inventory Management

• Manage warehouse to marketplace shipments and ensure ~100% product availability at various marketplaces
• Monitor warehouse stock (e.g. request and verify stock take at least once per quarter)

3️⃣Amazon Management

• Solve inventory disputes
• Manage dimensions, FBA fees, lost inventory, returns, and refunds
• Create and manage Amazon support cases for the situations mentioned above (typically via phone calls)

Once you join Hopstitch, the team will organise an onboarding programme for you which should take 1-2 weeks. You will also have any supplementary training and support as needed, although the team counts on your experience and expertise.

After the training period, you should be available for weekly calls twice a week during the morning WET hours. You can manage your own working hours beyond that; however, some overlap with China, India, the US and Turkey will be necessary for calls, etc. These hours change on a weekly basis, so you can take ownership of your time management.

In order to excel in this role, you need to have:

• Solid experience with international freight and supplier relations management
• Supply chain management experience for physical products (via sea & air freight)
• Excellent Excel skills
• Ability to spot areas of improvement in supply chain management processes
• Excellent organisational skills
• Eagerness to ask questions and request follow-up
• Ability to take ownership of the role and adapt it to the growing needs of the business
• Willingness to work on developing new processes as needed

Brownie points for

• Experience working with Amazon marketplaces or similar e-commerce platforms
• Experience with project management software
• Experience drafting technical product specifications (e.g. physical product design experience).
• Ideally, you have some knowledge of Mandarin Chinese, but this is not required

What’s in it for you?

• Monthly salary of $2000 - $2500*
• Part-time or full-time employment depending on your availability and skills
• Working hours are flexible as long as there is overlap for two weekly catch-up calls and for liaising with suppliers
• Quarterly budget for training & development through online courses
• Annual salary reviews with a likely 10% increase
• Huge scope for future growth that comes with joining a business at its early stage

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Hopstitch has specifically requested that you do not contact them directly. If you have any questions please contact us using support@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq