Job Title: Onboarding & Customer Service Specialist
Location: 100% Remote
Hours Available:
The position will be FT work, salary, and employee.
Working time is flexible but needs to be overall consistent each week during the work day and generally in line with 8am-5pm Arizona Time
Intro:
We have an SEO agency called Rotate Digital and we help moving companies get more clients online by ranking them on Google for profitable keywords. We are different than most SEO agencies. While other SEO agencies provide services to all businesses in all industries, we focus specifically on moving companies. This gives us a competitive edge and our clients love it. We are a 100% performance-based agency. We get paid because of our results. If we don’t get results, we lose clients and we don’t get paid. This also means as we grow, your pay grows as well. Guaranteed.
The work we do for our clients is meaningful.
We don’t sell to clients and do average “good” work that most SEO agencies do. We don’t go on autopilot with our work and deliverables. We work super hard every day to go above and beyond in order to serve our clients. We love our clients by bringing them real results, working on their business as if it was our business, and by working harder every day for their success and their results.
About the Job:
We are looking for an Account Manager Administrator to work with our new clients to set them up for success through a clearly defined onboarding process. The Customer Service Specialist will work closely with the Sr. Account Managers to gather all appropriate information, credentials, and access needed from new clients. This includes a daily call cadence to customers to collect the needed information. In addition, the rockstar customer service specialist will be responsible for fielding phone calls, monitoring team emails, and creating tickets in Hubspot for website fixes for new and existing clients as well as monitoring Sr. Account Manager calendars to book strategy meetings.
Your tasks include, but are not limited to, the following:
Some of the things you will be responsible for:
Requirements:
As the title says, we’re looking for an “Onboarding & Customer Service Specialist” and this doesn’t mean anybody… You must satisfy all of the following requirements to be considered for this job:
Pay:
We are competitive and will pay more for the experience.
Benefits:
We have an SEO agency called Rotate Digital and we help moving companies get more clients online by ranking them on Google for profitable keywords....
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