IT Support Specialist [CLOSED]

About the company

Position Title: IT Support Specialist
Department: Technology
Reports To: Technology Manager
Position Type: Full-Time
Location: Remote
Language Skills Required: Must be able to speak and write English fluently

🚀 Calling all tech wizards! 🧙‍♂️💻

Are you ready to join the coolest remote tech team this side of the internet? We're on the hunt for an IT Support Specialist who can slay software bugs, tame wild hardware, and speak fluent geek! 🐛🦁🤓

Perks include: 🏖️ Unlimited PTO 🎉 Monthly virtual game hour 🍬 Surprise SnackMagic boxes 🌎 Work from anywhere (as long as you've got stellar Wi-Fi!)

Think you've got what it takes to be our next tech superhero? Apply now and let's make some tech magic together! ✨

Who we are…

BURG Translations is one of the oldest translation companies in the U.S. We got our start in 1936 and we’ve been providing high quality translations to life sciences, medical device manufacturers, hospitals, pharmaceuticals, law firms and other highly-regulated industries ever since.

Our decades of experience and expertise mean we can take on the most complex projects, but we know that it’s only because of our dedicated team of amazing people, who work hard to exceed our client’s expectations every day.

We’re dedicated to our people, because we know our team is our greatest asset.

Is This You?

Are you a tech-savvy problem solver looking to join a team where your skills will be valued - where your impact will be seen, appreciated, and rewarded? If so, let's chat!

If you've successfully troubleshot complex IT issues, provided exceptional technical support, and thrived in a fast-paced environment managing multiple systems, let's chat!

If you're passionate about staying ahead of the technology curve, with a knack for explaining technical concepts in user-friendly terms, and enjoy being the go-to person for all things IT while ensuring smooth operations across various platforms, let's chat!

About the role

Position Summary:

We are seeking a highly skilled IT Support Specialist to join our dynamic team at BURG Translations. The ideal candidate will have a technical background in computer science, experience in troubleshooting support issues, and a keen ability to provide exceptional technical support. This role involves problem identification, analysis, diagnosis, resolution, and documentation to ensure smooth IT operations.

Key Areas of Responsibilities:

• Problem Identification & Resolution: Provide timely and effective support in problem identification, analysis, diagnosis, and resolution of technical issues.
• Documentation: Accurately document all support activities and solutions in the company's ticketing system.
• Troubleshooting: Address and resolve undocumented problems efficiently and effectively.
• Monitoring Systems: Monitor the notification and ticketing system to ensure all issues are promptly addressed.
• Collaboration: Work closely with other team members and departments to ensure seamless IT support across the organization.
• User Support: Provide technical support to end-users, assisting with hardware and software issues, particularly within Microsoft 365, Intune, 8x8, memoQ, XTRF and other relevant platforms.
• Onboarding: Facilitate the onboarding process for new users, ensuring they have the necessary access and resources to perform their roles effectively.
• Termination: Manage the termination process for departing users, ensuring access is promptly revoked and any necessary data is archived or transferred.

About you

Technical Qualifications:

• Experience: At least 1 year of hands-on experience troubleshooting support issues across various environments.
• Education: Preferably a technical degree in Computer Science or a related field.
• Technical Skills:
  • Proficient with Microsoft 365, Intune and Google Workspace.
  • Skilled in troubleshooting end-user desktop problems.
  • Knowledgeable about various hardware.
• Problem-Solving: Excellent problem-solving skills and the ability to manage time effectively.
• Communication: Fluency in speaking and writing in the English language is essential.

Nice to Have:

• Familiarity with Azure, memoQ, XTRF or 8x8.
• Programming experience (PowerShell / Python).
• Previous experience in a language service provider environment is a plus.

Personal Attributes:

• Team Player: Demonstrates the ability to work collaboratively within a team.
• Customer Service: Maintains a strong customer service orientation to provide excellent support to end-users.
• Adaptability:  Ability to adapt to changing technologies and learn new systems quickly.

What's in it for you?

What We Offer:

• Unlimited PTO
• U.S. holidays paid
• Bonuses
• Fun extras, such as a monthly team fun hour (where we get together and play games and just hang out) and SnackMagic (boxes of treats) sent out during the year
• A diverse, welcoming work environment
• Opportunities for paid professional development and advancement
• Work from anywhere (as long as you have good internet).

Additional Information

• This is a remote, full-time position as part of our team. You may be located anywhere in the world for this position, but must have good internet connectivity.
• You must be willing to work US hours - 8:30 to 5:00 CST.

Note: This job description is intended to provide a general overview of the position and is not exhaustive. Duties, responsibilities, and activities may change based on the needs of the organization.

How to apply?

Does this sound like a good fit? Click the apply button and follow the instructions!