HR Administrator
Direct Mail Marketin... Admin Assistant Data Entry Email Management Human Resource Manag... Research Phone Support Project Management Sales Management
About the company
www.hrteamservices.com
About HR Team
HR Team offers employment law and strategic human resource services to employers in Northern Ireland, Ireland and the UK.
About the role
To assist HR Consultants with various HR and employment law issues, covering mainly Northern Ireland, Republic of Ireland and Great Britain jurisdictions.
The role will include the execution of operational duties to service the Company’s client base in relation to HR and employment law services; and to develop your skills, knowledge and experience in a HR administration role.
Your expertise in the following areas will be required:
- Be the main reception contact for clients of HR Team. Answer all calls that come through to the HR Team Office in a professional and courteous manner.
- Respond to emails and calls in the appropriate manner, seeking direction and support from the Directors where necessary.
- Upskill knowledge and expertise using the resources provided by HR Team.
- Ensure all company systems are kept up to date, including the CRM and several databases.
- Ensure the company's online system HR Docs online is kept up to date. Manage the back end of the system when required.
- Manage the onboarding of new clients.
- Administer documentation, such as bespoke HR-related letters, policies, procedures, contracts of employment and employee handbooks.
- Ensure service standards for HR Team clients are to a high standard and in line with the company values.
- Respond to enquiries into HR Team services through the telephone and website, ensuring that any interested parties are provided with the relevant quotations and brochures. Follow up on enquiries in line with the relevant standard operational procedure.
- Conduct email marketing campaigns in conjunction with the marketing team.
- Co-ordinate the regular webinars that are run by HR Team; including the writing of promotional content for webinars, providing content to the marketing team, ensuring the correct audience is reached, booking the webinar on Zoom, introducing the presenter and following up on attendees to obtain feedback.
- Co-ordinate meetings with clients and manage the diary of the team members and directors.
- Liaise with HR and Health and Safety consultants to ensure client needs are met.
- Manage the organisation of disciplinary, grievance, absence review and any other meetings that HR Team has been appointed to carry out on behalf of the client.
- Conduct return to work and exit interviews with client employees where appropriate.
- Assist with client recruitment of new staff to include devising person specifications, advertising (liaising with relevant mediums), shortlisting, arranging interviews, sitting on interview panels and keeping the client abreast of progress throughout.
- Take minutes, manage the organisation of gathering evidence and compile investigation reports and accompanying documents for grievance and disciplinary cases, where applicable.
- Provide administrative support in relation to a client filing system (online) so that files can be easily accessed.
- Manage the HR Team client relationship management system to ensure that it is always updated with calls, emails and correspondence from clients. Update this for the Directors as and when required.
- Organise training workshops and webinars as per the needs of the business.
- Assist with the preparation of training materials for the trainer and slides ensuring content is engaging. Where required, order refreshments and follow up with the clients after the training has been completed.
- Assist with website content in relation to employment law, case law and human resources. Carry out regular audits ensuring the content is up to date, accurate and complies with relevant legislation.
- Stay abreast of all employment legislation updates in Northern Ireland, Republic of Ireland and Great Britain.
- Execute the personal training plan provided by HR Team and read up on case law where relevant. Pursue personal development of skills and knowledge necessary for the effective performance of the role.
- Pay attention to detail at all times when devising/revising documents, writing emails and giving advice to clients. Always double check your work before sending to a client.
About you
THE PERSON
Essential Criteria:
- Experience and Indepth knowledge of data management and input.
- An ability to analyse data trends
- A minimum of 1 years’ experience in administration and data input, preferably in a HR capacity
- An understanding of employment law and HR
- Experience of administering a high volume of data
- Excellent communication and client satisfaction skills
- High Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point)
- An ability to show other team members how to use certain systems (internal and external systems)
- Strong organisational and team working skills.
- Strong analytical and problem solving skills with the ability to pay attention to detail.
Key competencies required for the role
- Client First, always
- The ability to work in an efficient and timely way
- A solutions based attitude
- High attention to detail
- Strong Commercial Focus
- The willingness and ability to continuously develop skills and knowledge
What's in it for you?
Competitive Pay
Paid Leave
Sociable Hours of Work (Monday to Friday)
Excellent development, training and progression opportunities
How to apply?
How to Apply:
To apply for this position, please send your CV outlining how you meet the criteria, your current salary and when you would be available to commence employment.
