Head of Student Happiness (Customer Service Rep) [CLOSED]

Intro video - Click here to watch!

Do you love helping people?

…Are you a kind-spirited, warm-hearted human being, who takes great pride in helping others succeed?

…Are you passionate about the arts, and thrilled by the idea of empowering artists around the world to do what they love?

If yes then keep reading, because we want to work with YOU!

About Us

Hi! We’re Paintable – the world’s #1 online digital painting school. Founded in 2016, we teach students around the world how to create beautiful artwork using nothing more than a computer and a tablet. In just 3 years, we’ve already helped tens of thousands of students move towards their dream of becoming better artists. You know… the ones that actually get paid for what they do.

Hate cubicles and office politics? So do we. We’re a 100% remote team – meaning you can work from the comfort of your home office, local coffee shop, or that spare desk in your mom’s basement (ahem your “art studio”.)

We’re a tiny team with humongous goals. We like to have fun, aim high, geek out, and be proud of the work we do. And we want to keep that going by working with others who share our enthusiasm for helping others. Most of all, we’re looking for people who want to be there from the beginning – who want to make a real impact and help build this incredible company from the ground up.

About This Role

In this role, you will have two main responsibilities:

• Managing our communities, by engaging with our students, sparking interesting discussions, and making sure everyone feels welcome.
• Supporting our students and customers, by answering any questions that come in, whether that’s via email, chat, Instagram DM, or messenger pigeon.

To excel at this job, you must be a self-starter. You don’t just twiddle your thumbs, waiting for work to appear. Instead, you actively seek it out. You work towards your goals, and proactively come up with great ideas to improve our community and make our students happy.

Tasks You'll Be Doing

• Responding to Zendesk tickets
• Answering blog post comments on WordPress
• Update incomplete Stripe payments
• Update customer support metrics sheet
• Respond to Kajabi comments
• Answering Tweets in Zendesk
• Answer Discord questions
• Checking Spam folders
• Handling account issues, refunds, canceling subscriptions
• Monitor Facebook inbox
• Deal with Facebook group issues/alerts
• Manage Facebook group mods
• Discord development
• Posting to Facebook and Discord (other than answering questions)

Please Apply If

• You can provide incredible support to our students, and help them overcome any issues that may arise
• You're fluent in English and an excellent writer, with a fun, informal, inspiring tone (you'll be the voice of our brand)
• You have at least a basic understanding of art/painting (you definitely don't have to be an expert, but knowing some basic terms would be good)
• You have at least 4 hours each weekday (Monday through Friday in your time zone) to commit to supporting our students and our social media communities.
• You're able to empathize with customers in a genuine way that lets them know you care about their issues and questions.
• (Not required, but a huge plus): Ideally you have some experience with digital painting. Since this role will be answering some community questions around brushes, drawing tablets, and art feedback, our ideal candidate would have at least a basic understanding of digital art

What’s In It For You

• Competitive Salary: We believe you should be fairly paid for your achievements!
• Location Independent: Work from anywhere – whether that’s from the comfort of your home, your favorite coffee shop, or on a tropical island – the only requirements are that you get the work done
• World-Class Training: Get access to thousands of dollars worth of training… on digital painting, business, marketing, and more!
• Make an impact: You get the chance to be part of the founding team & to make a HUGE impact on this business, as we grow towards becoming the world’s biggest digital art school!
• Own Your Wins: We hate micromanaging. If we hire you, it’s because we think you’re amazing at what you do – so we’ll trust you to make your own decisions!
• Free Books & Education: We want to help you help yourself! Get reimbursed for books, seminars, conferences, workshops, and webinars related to your
• Take your birthday off: Treat yourself to a special day on your special day
• Fitness stipend: Stay active and healthy with a $50/month credit for fitness activities and gym memberships.
• Time off to volunteer: Take a full day or two half-days off each month to volunteer and support an organization you feel strongly about.
• Paid vacation days: Whether you’re full-time or part time – everyone deserves the occasional break!

Hours Required

Working time is flexible. To start out, you would need to be able to dedicate 4 hours/day, Monday-Friday. Depending on your experience, success, and availability, this could evolve into a full-time job in the near future.

Compensation

Expected salary for this position is 5-8/hr, completely dependent on your experience, technical skills, and how well you can help us tackle the outcomes for this position.

If you’re looking for a job that will let you coast, get away with being lazy and not be a team player, this isn’t the job for you. If you’re ready to commit to a great team for the long-term, ditch the traditional 9-5, and do meaningful work that will help improve the lives of thousands of artists around the world – then please apply, because we’d LOVE to hear from you.

We want you to bring your whole self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, national origin, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.

Hiring process

To apply please click the Apply button and send us a message telling us why you are a good fit for this role.

We will take several days to review applicants and then send reactions/next steps.

Please apply with the hashtag #headofstudenthappiness so I know that you have read the full description. :)

If you feel that you are the right person, I am excited to hear from you!