Global Operations Manager (Remote, EU/US Time Zones Preferred)

About the company

We’re Frøya Organics and Norse Organics — two fast-growing skincare brands rooted in Arctic plants and pure beeswax, trusted by 100,000+ women fighting aging skin, hormonal breakouts, and inflammation.

Now we need someone to own the machine behind it all — the global ops engine powering 40+ SKUs across 3 continents.

If you want to scale something real and own it front to back, this role is for you.

About the role

What You’ll Own

• End-to-end global inventory, forecasting, and demand planning
• Supplier and 3PL management across the US, EU, UK, and Australia
• Compliance workflows for cosmetic regulations in US, EU, UK, and AU
• Contract and pricing negotiations — you will know every unit economics lever
• Daily ops hygiene: stock availability, lead time, fulfillment %
• System-building — your goal is fewer fires, cleaner data, and less noise
• Cash cycle optimization: when to produce, when to ship, when to push
• New market or product expansion planning

Where You’ll Operate

• 🇺🇸 US: Production + 3PL (one site, expansion underway)
• 🇪🇺 EU: Production in Bulgaria & Poland
• 🇬🇧/🇳🇱 UK + Netherlands for fulfillment
• 🌍 New markets: AU, CA, EU (FR/DE/ES coming)

Tools

Google Sheets, Notion, Shopify Admin, 3PL dashboards, Zapier, Airtable, low-code automations (optional but welcome)

Location & Language

• EU or US time zone (or able to overlap for 4+ hours)
• Fluent English required (other languages welcome)

About you

Who You Are

• You came up scrappy — maybe ops at a DTC brand, 3PL, or Shopify agency
• You hate bloated systems and dashboards that no one reads
• You’ve run international ops or feel ready to
• You’ve negotiated with suppliers, audited freight quotes, and fixed SKU chaos mid-launch
• You keep a personal playbook of what works: SOPs, dashboards, negotiation templates
• You speak fluent Excel, Notion, and logistics timelines
• You feel secretly smarter than most founders you’ve worked for — but you don’t need the credit
• You don’t wait for permission — you build, fix, and automate

How You Think

• “What’s breaking and how do we prevent it forever?”
• “How do we save $20k without hurting scale?”
• “Is this a fire or a system failure?”
• “Why are we using this tool again?”

You’ll Thrive Here If…

• You want full ownership, not half-baked authority
• You’d rather track vendor scorecards than chase support tickets
• You crave simple metrics that matter: in-stock %, COGS trends, lead times
• You want to be a strategic pillar, not a background operator
• You want to grow into VP Ops / COO — and earn it by results

What's in it for you?

Compensation

• Competitive base
• Performance bonus linked to savings, lead time, and system uptime
• Equity possible for long-term fit
• Real trust. Real ownership. No micromanaging. No status meetings.

How to apply?

Send a short memo or Loom answering: 

1. What excites you about running global ops for brands like ours?
2. Share a system or process you built that reduced chaos or saved money
3. What’s one part of a supply chain you think most brands under-optimize?

This role isn’t about maintaining. It’s about tightening, scaling, and optimizing.

If you want to be the backbone behind two fast-growing brands — and build something you’re proud of — this is your shot.

Apply now.

In the spirit of love and beauty,

Frøya & Norse