We are looking for a qualified Facebook Moderator to join our team. You should be a ‘people person’ who loves talking to people and responding to people online. You will be interacting with our customers on facebook. This includes moderating and interacting with all comments on Facebook.
Responsibilities
- Maintaining a positive, empathetic and professional attitude towards customers at all times
- Responding promptly to all customer comments on Facebook
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments and complaints that you have on Facebook
- Communicating and coordinating with colleagues as necessary
- Monitor and report on feedback and online reviews
- Providing feedback on the interaction on Facebook
- Ensure customer satisfaction and provide professional customer support
Results:
- All facebook comments are answered promptly
- Bad facebook comments are hidden
- Clients are extremely satisfied about the experience on Facebook
Requirements:
Attend weekly meetings
You speak English fluently
You can answer the people in German and English WITHOUT the use of a translating tool
Competences
- Attention to Detail
- Excellent Written and Verbal Communication Skills
- Timely Completion Of Tasks
- Excellent interpersonal skills
- Highly committed professional and Loyal
- Proactivity
- Teamwork
- Adaptability
Marketing Requirements
- Hands on experience with social media management
- Experience on Facebook
- Basic Marketing Digital Experience
Technology Requirements
- Knowledge Of Mac And PC
- Reliable Internet Connection
- Reliable Phone
GdGEcommerce
We are an ecommerce company based in the Netherlands with multiple webshopsin across Europe.
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