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E-Commerce Assistant

Full Time

Does this describe you?

  • I have a high level of attention to detail - in fact, a bit on the perfectionistic side!

  • I’m at ease using different computer programs like Google Sheets, Google Docs, and have no problem learning new computer systems

  • I love spreadsheets, checklists, and tracking things

  • I’m curious and like to find solutions to problems

 

Our fast-growing marketing agency is looking for Full-Time E-Commerce Assistants who can say “Yes!” to all of these statements.

This is a trial where you can move into a full-time position, 30-40 hours per week. You should be available at least from 9AM - 12PM EST each day during the week. You can make up the rest of your workday on your own schedule.

During the course of a week, you’ll be:

  • Conducting competitor and market analysis for clients and prospects

  • Checking operational & performance metrics for our clients on Amazon

  • Troubleshooting product listing issues on Amazon

  • Responding to customer feedback & questions on behalf of clients via email (note: there is no phone-based customer service required in this position).

  • Interacting directly with our Client Delivery Team regarding operational & customer service matters in our clients’ accounts

  • Ad-hoc internal projects such as writing and updating processes & procedures

  • Preparing weekly performance reports for clients

  • Conducting market research for our clients on new products & competitors

  • Keeping your Manager updated on your open tasks, which are managed through Asana. We also use Slack for daily team communication and updates

 

There are real opportunities to develop your skills and advance within the company to a higher level. As a fast-growing team, there are opportunities for promotion to Specialist areas within the company.

 

About the company

Bobsled Marketing is a boutique e-commerce agency that helps brands to launch their products on Amazon and grow their online revenue. Our clients are in the Home & Kitchen, Sports & Outdoors, Toys and Games, and Clothing & Accessories categories.

Our team is based in the USA, Europe, and Philippines and everyone works from home.  We’re a close-knit team who care a lot about our client relationships. Solving problems and getting results together is something that everyone cares about. We all love to recognize each others’ work and have a rewards program in place where you can exchange peer recognition for prizes like paid days off.

Find out more about our company at www.bobsledmarketing.com

Hourly rate is $7 USD. Expected work hours are full time (30-40 hours/week).

 

FAQs

Do I need any past Amazon or ecommerce experience?

No, we will teach you everything you need to know. We look for people who can think for themselves, love to learn, are professional and friendly when communicating with customers, clients and peers, and are team-players. All of the technical skills will be taught - those character traits cannot.

 

What training will be provided?

Training is a combination of watching pre-recorded videos, reviewing processes, and shadowing other team members. We have over 50 Processes that we work from, and you’ll be trained on how to follow the critical ones. The rest are easy to figure out, once you know the basics.

Initial training takes about 2 weeks, before you will be expected to complete the daily and weekly tasks on your own.

Whenever we have a new process or initiative, we create a Procedure and train our peers on how to use it. This means we are all learning together and contributing to create better, easier ways of doing things.

All of the initial and ongoing training is paid.

 

What hours will I be required to work each day?

You will need to be online between 9AM EST and 12PM EST each weekday. Besides that time, you can make up the rest of your work-week on your own schedule.

E.g. perhaps you’re an “early bird” and start your day at 2AM EST and work until 5AM. Then take a break for 3 hours, and then work from 9AM-1PM.  Or, if you’re a ‘night owl’ and want to just work from 9AM EST through til 5PM EST, that is also fine.

 

Where will I do my work?

From home, at a cafe, at a library, at a co-working space. Wherever you have a good, secure internet connection and can focus. We will provide you with a VPN if you’ll be using a public network (e.g. cafe wifi).

 

How will I get paid?

You’ll get paid twice monthly via Payoneer. You’ll track your time using a web app called Toggl, and be paid for all of the hours you have worked or spent in training for the prior 2 week period.


 

Application Process.

  1. Send your resume to Julie Spear ([email hidden])

  2. Complete our Career History Form and email Julie Spear once it’s completed.

  3. Successful applicants will then complete 2 Skype interviews. We will also ask successful candidates for 2 professional references from past employers.