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Customer Support Representativ/Data entry [CLOSED]

Full Time 15.00 - 35.00 EUR Type: Hourly

Admin Assistant English - writing Email Management Email Support Social Media support...

Job Title: Customer Support Representative

Location: Remote

Company: DR SALES LTD

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for answering customer inquiries and providing assistance with a variety of issues, including technical support, billing questions, and product information.

The ideal candidate will have strong communication skills, the ability to think quickly and problem-solve, and a dedication to providing excellent customer service. If you are passionate about helping people and have a friendly and patient demeanor, we encourage you to apply.

Key Responsibilities:

  • Respond to customer inquiries email and chat;
  • Troubleshoot and resolve technical issues;
  • Provide product information and assistance with billing questions;
  • Escalate complex or unresolved issues to appropriate team members;
  • Document customer interactions and information in a customer relationship management system;
  • Meet or exceed performance metrics, including response time and resolution rate.

Requirements:

  • Strong communication skills, both written and verbal;
  • Ability to think quickly and problem-solve;
  • Dedication to providing excellent customer service;
  • Proficiency with computers and technology;
  • Prior customer service experience is preferred, but not required;
  • Fluency in English is required; fluency in additional languages is a plus.

DR SALES LTD

Our company is an e-commerce platform that connects consumers with a wide variety of products from independent retailers and large brands. We offer...

View company profile

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