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Customer Support and Operations Assistant [CLOSED]

Full Time 1120.00 - 1440.00 USD Type: Monthly

There’s a lot of detail below for you to read - if you don’t like details then no worries, you’re not for us!

JobRack helps business owners from all over the world hire quality remote team members from Eastern Europe.

Our clients work with us for three key reasons:

1. We give them access to high-quality talent that they couldn't find themselves

2. We give them the help and support to hire successfully

3. Because they trust and relate to Noel, our CEO, as a business owner and entrepreneur.

Over the last few years we’ve grown massively, here are a few of our achievements (with lots more to come!):

  • Over 1000 Eastern Europeans successfully placed into great jobs with employers all over the world.
  • Launched a Done With You Service with immediate success and 5x'd our revenue within 5 months.
  • Helped hundreds of businesses grow by hiring great team members with many of them returning to hire again and again.

Noel (Owner/CEO),

Noemi (Operations Manager)

Slobodanka (Recruitment Manager)

Poli (Executive Assistant)

⇢ John, Sandra, Amra, Vlatko, Martin, Jasmina & Olivera (Recruiters)

⇢ Ajša & Doris (Operations Assistants)

⇢ Ilma (DIY - Hiring Success Manager)

⇢ Anđelija & Teodora (DWY - Hiring Success Managers)

⇢ Vanja (Business Development Manager)

We are making big changes in the remote work world and we do our best to make both the hiring and job-hunting experience more enjoyable every day.

Our core values are:

✅ We have clarity - we know where we are going and what’s expected of us

✅ We work with focused speed

✅ We are positive and professional

✅ We Wow our clients

✅ We constantly improve

✅ Above all we are…Helpful and friendly

We practise what we preach, looking to achieve a good work-life balance and work only with awesome people who share our values and goals. Last year, we organised our first Team Retreat, and had an amazing time meeting for the first time in Croatia:

If you want to work with awesome people with whom you can learn and grow, at the same time providing a stellar experience for the clients and candidates - JobRack may be the perfect place for you!

We are looking for a motivated and talented individual to join our team as a Customer Support and Operations Assistant. In this role, you will take on all customer support activities related to our DIY service, and be responsible for owning the day-to-day operations of the service.

Your primary focus will be to ensure that our jobseekers and employers receive the best possible support and guidance to help them succeed in their goals.

This is a fantastic opportunity to work in a growing business with a great team and to play a key role in helping people in Eastern Europe to get great jobs.

Your key responsibilities will include:

1️⃣Jobseeker/employer support: You'll be responsible for managing the day-to-day activities related to our DIY service - this includes moderating jobseeker profiles, approving employer job posts and handling support requests over email and chat. You’ll ensure that their queries are resolved in a timely and efficient manner in a helpful and friendly way.

You'll also be involved in identifying opportunities to improve our processes and service to enhance the experience for our customers.

2️⃣Community management: You'll be responsible for keeping our social media channels active and engaging, to drive engagement, particularly amongst jobseekers, with helpful and friendly content that guides people on how to get great remote jobs.

3️⃣Operations tasks and improvements: You’ll be involved in a wide range of operations tasks across the wider JobRack business using your high attention to detail and comfort with tech systems to make changes and improvements that we define. You’ll be helping us continually measure and improve our service and systems.

measure and improve our service and systems.

4️⃣The job responsibilities for our Done With You service include drafting job posts and testing ideas to create engaging and effective content for our clients. As part of this role, you will be responsible for crafting eye-catching header images using design tools like Canva, ensuring that the visual elements complement the written content. By delivering a well-rounded service, you will help clients attract top talent and convey a professional image through the unique combination of tailored job posts and captivating graphics.

More specifically, within this role, you will:

  • Support jobseekers by email, chat, and communities, including Facebook groups, to help them get hired into great jobs
  • Support employers with queries relating to DIY job posts and hiring queries, to ensure they have an awesome experience every time they use our service
  • Perform various operations tasks across all of our services and systems, including getting involved in projects to improve processes and our service
  • Edit and administer existing blog posts on our website to ensure that our content is up-to-date and relevant
  • Review jobseeker profiles and provide guidance to improve them, to increase their chances of getting hired
  • Create images for ads, social media, or our website using Canva to ensure that our content is visually appealing and engaging
  • Spend time reviewing every step of our website and our jobseeker and employer experiences to find ways in which we can improve
  • Create engaging job posts and matching test ideas
  • Take on any other tasks or responsibilities as needed to ensure the success of our service.

In addition, you will have the opportunity to make a real impact on our business by constantly looking for ways to improve how we communicate with our jobseekers and employers. You will be encouraged to review every step of our website and our jobseeker and employer experiences to find ways in which we can improve, and to implement new tools and processes to improve our customer support and email processes.

In your first weeks, you will also have the chance to work closely with our Hiring Success Manager to learn the ins and outs of the DIY service, and to gain valuable experience in customer support, marketing, and operations.

If you are a self-starter with a passion for customer support and operations, and a desire to make a real difference in people's lives, then this is the perfect role for you. We are looking for someone who is creative, proactive, and able to work independently to drive engagement amongst jobseekers and employers. So if you are up for the challenge, then we want to hear from you!

To excel in this role, you need to have:

  • Alignment with our values of being helpful, friendly, positive, and professional.
  • At least 2 years of remote operations assistant/VA experience/social media marketing working as an independent contractor for Western European or US clients (or UK/AU).
  • Excellent English skills for supporting customers, writing emails and creating content for the website.
  • High attention to detail and the ability to accurately proofread your own work.
  • Experience with online content creation using tools like Canva, WordPress, and ActiveCampaign.
  • Social Media experience.
  • Ability to learn new software tools and systems quickly, including workflow automation tools like Zapier, ifttt, and Make.
  • Intelligence, self-motivation, great organisation skills, and confidence in asking questions.
  • Ability to prioritise and manage multiple tasks effectively and on time.
  • Ability to get a lot done quickly.
  • Familiarity with project/task management apps.
  • Knowledge of social media marketing tools like Hootsuite, Buffer, Sprout, Canva, BuzzSumo, MeetEdgar, etc.
  • Independence and entrepreneurship with a results-oriented, self-starter mindset.
  • Proactivity, resourcefulness, and decisiveness with the ability to formulate solutions to challenges independently.
  • Ownership, responsibility, and reliability with confidence and a strong positive attitude.

Brownie points for:

  • Experience with HR or hiring processes, sourcing and filtering candidates for roles.
  • At least 6+ months of experience with social media & marketing

What’s in it for you?

  • $1120 - $1440* per month depending on your experience
  • Full-time & fully remote role
  • 20 days of paid holiday per year
  • 5 days of paid sick leave per year
  • Friendly team & team retreats
  • Working hours: 40 hours per week. We have some flexibility on when you work, however, we expect your core working hours to be normal office hours Monday to Friday.
  • Chance to grow as JobRack grows

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

As JobRack grows so you will grow too, enabling you to develop your leadership, management and skills and abilities.

When it comes to salary there are significant opportunities for growth there too. We always want to pay well and reward our staff through competitive salaries, bonuses/profit share and other meaningful perks and benefits.

As you help us succeed as a business, you will be rewarded appropriately. We talk openly about salary and benefits making sure we focus on all the aspects that make our team happy and thrilled to be working at JobRack for the long term.

First, I’ll let some of our team answer that:

“I’ve been working with Jobrack for almost a year and I could not be happier. Really love the flexibility and work-life balance that the job offers. Most importantly, it’s been an honour to work with and learn from Noel and the team. Flawless communication flow, unlimited guidance and freedom, and feeling valued and heard is something I wish everyone had a chance to experience in their career. I was happy enough to experience all these things with Noel and Jobrack and cannot thank him enough! Cheers to many more years of growing together in such a healthy working environment.” - Slobi

"I've found with JobRack exactly what I would want from a job with which I want to build my career - work that has an actual purpose of helping others, constant support and encouragement on professional and personal development and a team that is committed to one mutual goal and is sharing a vision of creating something great! You know you're in the right place when Mondays go from dreadful to exciting and energy-boosting! :)" Ilma

"After a long time, I feel like a valued worker. Working with the JobRack team makes me happy because they appreciate each effort and commitment. I had no idea I would find an employer like Noel. He is very supportive and does everything to have satisfied employees. That makes JobRack unique."

“If you are looking for a company that will let you go as far as your ideas can take you, JobRack is the place for you. Not only will you be truly valued for your contributions, but you will be encouraged to grow, develop and excel at everything that you do. We hold each other accountable and communicate our thoughts and concerns openly. The work we do brings real value to our job seekers & employees; because of this, I can only say I am incredibly happy to be a part of this team.” Doris

This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.

The hiring process for this position will include the following steps:

  1. Completing the application form on JobRack.
  2. Recording a short video introduction of yourself.
  3. If shortlisted, completing test tasks.
  4. Attending video interviews to discuss your previous experience and the new role in more detail.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Applications for this position must be submitted through JobRack and direct contact with the employer is not permitted. If you have any questions, please contact JobRack at dwy@jobrack.eu.

– Only candidates from Eastern Europe are eligible to apply –

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq


Awesome online job platform providing highly skilled, hard working Eastern European remote workers to companies all over the world.

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