Customer Support & Admin Assistant – U.S. Hours [CLOSED]

About the company

MaxTour is the leading small-group tour company in Las Vegas, specializing in unforgettable day trips to the Grand Canyon, Antelope Canyon, Hoover Dam, and more. We’re proud to be the highest-rated tour company in town, with thousands of 5-star reviews and a loyal base of happy travelers from around the world.

Behind the scenes, we’re a tight-knit and passionate team that believes in delivering exceptional service every step of the way—whether that’s on the road or online. Our company culture is professional but fun, fast-paced but supportive, and deeply committed to quality.

We love what we do, and we’re looking for like-minded people who take pride in their work, love helping others, and want to grow with us for the long haul.

About the role

We’re looking for a full-time Virtual Assistant to join our remote team and be the first point of contact for our customers. You’ll handle inbound phone calls, respond to emails and WhatsApp messages, and support our internal team with administrative tasks when communication is quiet.

This is a night shift position (10 AM to 6 PM Pacific Time), ideal for someone who thrives in calm overnight hours and wants to be part of a high-performing, service-focused team. You’ll play a vital role in keeping things running smoothly while providing an excellent experience for our guests—even before they step onto a tour van.

We’re not just looking for someone to answer the phone—we want someone who takes initiative, communicates clearly, and genuinely enjoys helping people.

About you

You’re reliable, organized, and confident on the phone. You speak clearly and professionally, with excellent spoken English and a friendly tone that puts people at ease. You don’t need a script to sound helpful—you know how to listen, answer questions, and represent a company with warmth and confidence.

You’re comfortable handling inbound calls, WhatsApp messages, and light admin tasks in between. You take initiative, stay focused even when things are quiet, and love helping others.

You don’t need perfect written grammar—our team uses AI to help with emails—but you should be comfortable sending short, polite replies when needed.

You're tech-savvy, quick to learn new systems, and able to work independently without constant supervision. Most importantly, you're excited to be part of a growing company where your work truly matters, and you're looking for a long-term role where you can make a difference.

What's in it for you?

Work with a top-rated U.S. company: MaxTour is the highest-rated tour company in Las Vegas, with thousands of 5-star reviews and a reputation for excellence. You’ll be proud to represent us.

Competitive pay: Earn between $1,250 and $1,750 USD per month, depending on your experience and qualifications.

Paid time off: Enjoy 10 days of paid time off per year, plus flexibility when needed.

Annual salary reviews: We reward great work. You’ll receive a salary increase each year based on positive performance reviews.

Consistent, full-time schedule: Monday through Friday, 10 AM to 6 PM Pacific Time. No jumping between gigs or juggling clients—this is a stable, long-term role.

Remote freedom: Work from anywhere with reliable internet and a quiet space to take calls.

Supportive team culture: You’ll be part of a small, friendly, and fast-moving team that respects your time, values your input, and wants to see you grow.

How to apply?

Please send a short written message that includes:

A quick introduction to who you are and your work background

Confirmation that you’re available to work full-time, Monday through Friday, 10 AM to 6 PM Pacific Time

A copy of your resume/CV