Customer Success Specialist - JobRack [CLOSED]

There’s a lot of detail below for you to read, if you don’t like detail then no worries, you’re not for us!

Jobrack helps business owners from all over the world hire quality remote team members from Eastern Europe.

Our clients work with us for three key reasons:

1. We give them access to high-quality talent that they couldn't find themselves

2. We give them the help and support to hire successfully

3. Because they trust and relate to Noel, our CEO, as a business owner and entrepreneur.

Over the last few years we’ve grown massively, here are a few of our achievements and there’s lots more to come:

• Over 500 Eastern Europeans successfully placed into great jobs with employers all over the world.
• Launched a Done With You Service with immediate success and 5x'd our revenue within 5 months.
• Helped hundreds of businesses grow through hiring great team members.

⇢ Noel (Owner/CEO), Noemi (Operations Manager), Slobodanka (Recruitment Manager)

⇢ Ilma (DIY - Hiring Success Manager)

⇢ Ajsa Z. (Social Media Queen)

⇢ John and Denisa (Recruiters)

⇢ Nikola, Jasmina (Recruitment Assistants)

⇢ Ajsa D., Doris (Operations Assistants)

⇢ Adel (Executive Assistant)

We are making changes in the remote work world and we do our best to make both hiring and job-hunting experience more enjoyable every day.

Here’s some of us on our Christmas party Zoom call…

We are expanding our business rapidly and because of that, we are looking for a Customer Success Specialist to join us!

Your role would be to ensure our Done With You and For You clients get an incredible service by being their primary point of contact.

You'll be energetic, outgoing, professional and you'll get excited at the idea of helping business owners grow their businesses and free their time by helping them hire great team members.

More specifically, as our next Customer Success Specialist you will:

• Lead client onboarding calls, explain our process, our expectations and show them how we're going to get them great results
• Be responsible for maintaining great client contact
• Look for ways to improve the client communication process to ensure & encourage referrals and repeat business
• Be the face of our client delivery by engaging with customers, managing the onboarding of our high touch recruitment services, providing updates to customers including by email, videos and regular Zoom calls
• Accurately and promptly transfer client's requests to the Operations / Recruitment teams
• Liaise with the recruitment and operations team about the status of client roles to be able to effectively keep the clients up to date
• Maintain proactive contact with clients to ensure they remain fully engaged in the hiring process to help us help them to succeed
• Build rapport with the client ensuring great communication whilst also ensuring the Recruitment / Operations teams have all the necessary information to produce excellent work

You will play a key role in our team and enable us to continue to grow successfully, ensuring our clients turn into raving fans that constantly recommend us to other business owners.

In your first few weeks at JobRack, you will have the opportunity to learn how we operate our business, shadow the current team on client calls and build confidence to take on client calls yourself.

We'll give you a LOT of support but we know you'll be itching to get going yourself pretty quickly!

Tools we use to manage work & communicate:

• Asana
• ClickUp
• Slack
• Workable
• Zoom
• G-Suite

Our ideal candidate for this position has:

• Proven client/customer management experience including account management / interaction at a senior professional level.
• Confident, reassuring approach to communications that makes clients feel good and looked after.
• Excellent organisational skills → doing a weekly and/or daily plan will be as natural as breathing to you
• Detail-oriented mindset & excellent problem-solving skills
• Client-focused mindset → you are empathetic, positive & energetic
• Excellent communication skills & fluent English both verbal and written
• Experience using Zoom & G-Suite

Brownie points for:

• Experience working in Recruitment or HR

What’s in it for you?

• $9-12.5* per hour
• Full-time with at least four hours per day between 3 PM and 7 PM CET ideally with some flexibility to work one or two days in late mornings to noon (10 AM - 12 PM CET)
• Working hours include primarily late afternoon/early evening CET. Flexibility is helpful to support client availability but normal hours of 3 PM - 7 PM CET is good
• Huge and varied opportunities to grow depending on your preference and interests.
• Significant opportunities for salary growth
• 20 days paid holiday per year
• Team retreats
• Training budget & time
• Performance-related bonus scheme/profit share in the future

As JobRack grows our team will grow too, enabling you to develop your leadership, management and operations skills and abilities.

When it comes to salary there are significant opportunities for growth there too. We always want to pay well and reward our staff both through competitive salaries, bonuses/profit share and through other meaningful perks and benefits.

As you help us succeed as a business you will be rewarded appropriately. We talk openly about salary and benefits making sure we focus on all the aspects that make our team happy and thrilled to be working at JobRack for the long term.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

First I’ll let some of our team answer that:

“I’ve been working with Jobrack for almost a year and I could not be happier. Really love the flexibility and work-life balance that the job offers. Most importantly, it’s been an honour to work with and learn from Noel and the team. Flawless communication flow, unlimited guidance and freedom, feeling valued and heard is something I wish everyone had a chance to experience in their career. I was happy enough to experience all these things with Noel and Jobrack and cannot thank him enough! Cheers to many more years of growing together in such a healthy working environment.”

"I've found with JobRack exactly what I would want from a job with which I want to build my career - work that has an actual purpose of helping others, constant support and encouragement on professional and personal development and a team that is committed to one mutual goal and is sharing a vision of creating something great! You know you're in the right place when Mondays go from dreadful to exciting and energy-boosting! :)" Ilma

"After a long time, I feel like a valued worker. Working with the JobRack team makes me happy because they appreciate each effort and commitment. I had no idea I would find an employer like Noel. He is very supportive and does everything to have satisfied employees. That makes JobRack unique."

“If you are looking for a company that will let you go as far as your ideas can take you, JobRack is the place for you. Not only will you be truly valued for your contributions, but you will be encouraged to grow, develop and excel at everything that you do. We hold each other accountable and communicate our thoughts and concerns openly. The work we do brings real value to our job seekers & employees; because of this, I can only say I am incredibly happy to be a part of this team.” Doris

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

5 - Referencing - we’ll want to speak to at least one of your current or previous employers to hear the great things they’ll say about you

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq